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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3802 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers have good things to say about the Ultra Streaming Device's ease of use, picture quality, and remote control. Many appreciate the inclusion of a headphone jack and Dolby Vision, along with the device's 4K capabilities and smooth performance. The user-friendly interface and straightforward setup are also frequently praised. A common concern, however, centers around the remote's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 3,802 reviews
  • Rated 5 out of 5 stars

    Simple set up, great voice control, great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple install. The voice control features are excellent, on par, with my Apple TV. If you are looking for a streaming device and don’t need the additional apps that come with an Apple TV, then I would recommend this Roku device 100% of the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble with AT&T DirecTV Streaming Locking Up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great aside from the title problem. From what I’ve read, however, that seems to be AT&T’s fault-which I believe because we do not have the problem with any other app. The ability to plug into Ethernet is a big plus.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Roku

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roku device was easy to install and set up. Good value for the cost.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dv finally on roku box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dolby vision and Dolby atmos is nice. But I still prefer the older roku.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Say Goodbye to Cable TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roku Ultra is an outstanding stream device. We finally cut the cord with cable TV. We are saving a lot every month and have many more viewing options. Very please with this purchase. We have had it for one month and no problems at all to date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product! Clear picture and nice extras.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Turned out that our old one wasn't really the problem. There was maintenance happening on the internet infrastructure. However, the other one was obsolete and this one has higher definition and voice remote. We love it. Great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great streaming box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iv tried all the other major streaming boxes on the market and really like the roku ultra compared to them. only downside to the roku over android tv/google tv, is you cant change out the home screen, but its a minor downisde

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Roku Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had this unit but a few weeks. Still learning to navigate the numerous sites and channels it offers. There is a learning curve to get used to. It isn’t as user friendly as cable, but, so far, I’m quite satisfied with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well so far. Very handy device. Unfortunately, the salesperson at Best Buy confirmed it would work with Spectrum. Wrong! There is no contract with Roku and Spectrum. I had to buy a Chromecast device in order see my Spectrum channels.

    I would recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi Ken, we have some great news to share with you! The Spectrum Channel is now available to download for all Roku players as of August 17, 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.

      To stay in the loop with all upcoming announcements, we recommend subscribing to our blog: https://blog.roku.com. Many thanks for your continued support.

      Happy Streaming!
      Roku Customer Advocate roku

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Best Roku

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had other Roku products, but this is by far the best one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great once I can get it turned on...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on sale ($30 off) to replace the poor streaming Samsung software. I'm a big fan of the Roku software on the TCL TV I own, so I was expecting a similar experience. Unfortunately, it takes a few attempts to turn the box on. I know the Roku remote works because the TV fires up right away. Once the box is on, it works like a charm. Can't figure out what the issue is.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Roku - Ultra Streaming Device 4K/HDR/Dolby

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love this device. I am able to hard-wire the device and not too much buffering, solid device. I think one of the best so far. a little pricey but a good bang for your buck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with Roku Ultra Steaming Device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance from this Roku product. Remote is a little heavier than the standard remote and feels solid, which is nice. Installation and set up is easy as with all Roku streaming devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good piece of equipment

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good piece of equipment. This is considered the "father" among all Roku family devices. Roku sticks shouldn't be a thing since their Wi-Fi is weak and since they fail within a 3 year period.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Happyuser

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great roku remote. Make it easier to navigate the stations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this news version, I had another Roku box for 10 years. It worked well but this newer version is much better. Plus you can connect ethernet cable directly not just a wifi connection, the direct connection to the internet is great..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works just fine. Pretty easy to use. I’ve bought one before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku won’t you

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roku has a lot of good content for free! Apps all in one place and their music channel is solid. Like they actually have videos and stuff, you know, like MTV back in the day. Cut the cable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get this instead of the Roku Sticks

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my Roku Streaming Stick with this one. Both are 4K but the stick kept overheating and I had to unplug it for a while before I could watch TV again. This one has no issues at all. It is on all the time and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku Ultra rocks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to replace a Roku Premier that had terrible wifi coverage. Using the wired ethernet solved my problems (even though the wireless router is within 5 feet of the Roku). The Ultra works great and the voice recognition is helpful as well.

    I would recommend this to a friend