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Customer reviews

Rating 4.7 out of 5 stars with 3802 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the Ultra Streaming Device's ease of use, picture quality, and remote control. Many appreciate the inclusion of a headphone jack and Dolby Vision, along with the device's 4K capabilities and smooth performance. The user-friendly interface and straightforward setup are also frequently praised. A common concern, however, centers around the remote's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 116 Showing 2,301-2,320 of 3,802 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and works great. Recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. The best streamer in the market so far. Very friendly user and up to date with the latest tech. Remote finder, voice enabled and even headphones that mute the TV just like modern video game consoles. Keep it up Roku!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku Ultra Superb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased quite a few Roku devices over the years. This Ultra really is at the top of their food chain. The quality of audio and video is off the charts, even using WiFi. Also got it for a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much easier than dealing with the smart tv. The only negative I have is it’s intermittent with our sound bar. I don’t know why, and because of that (and my dog hating some video games I have to keep the tv remote around to mute it).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Roku Streaming Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my parents as a gift and they are loving it. Great little streaming device with their best WiFi and voice remote makes things easier to navigate for them. Bought on sale so price was good as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku 4k Ultra

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this box for the Bedroom as a replacement for a cable boxes since we canceled cable. Works great over Wi-Fi. The headphone attachment to remote is great when my wife is sleeping it does not disturb her.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. After purchasing multiple Roku sticks, we bought the Ultra player on sale to see if we see a difference. It streams smooth with little lag that can be occasionally found on the sticks. We will definitely buy another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice improvements -faster upload, no more lagging

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice improvement from my previous Roku. I was having issues where shows would stop, slow loads and just quirkiness that were all getting worse. Everything went away and now just smooth loading, selections and viewing. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome streaming device.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a Roku stick as this allowed us to use other remote controllers and provided line of sight as stick was hidden when installed on receiver or tv. Really enjoy this as audio and video is really improved over our older Roku stick..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Plays Dolby Atmos. If u have old one, not much different.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku without issues!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a different model of the ultra and loved the dvr and ability to use different wifi pay services together on one device. However the previous model was always over heating this model no longer has that issue and I love it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roku and Spectrum broke ties

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been happy with the Roku purchase, but my frustration comes from the fact that the only reason that I purchased it is because my cable provider, Spectrum, required it in order to use their app. Now Spectrum has lost the contract, so my home is full of Rokus and I'm not sure what will happen in the future with my cable option. It's very frustrating.

    I would recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi there, we have some great news to share with you! The Spectrum Channel is now available to download for all Roku players as of August 17, 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.

      To stay in the loop with all upcoming announcements, we recommend subscribing to our blog: https://blog.roku.com. Many thanks for your continued support.

      Happy Streaming!
      Roku Customer Advocate roku

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy streaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and setup, found many new channels I did not know about.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem with device new one works great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had lots of issues with this first roll out! kept getting HDCP error and screen blackouts. Checked ROKU form and MANY people had same issues. ROKU sent a brand new updated device. Works perfectly now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price easy setup user friendly anyone can use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku Affordability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of all the Roku streaming devices, I like the affordability of this one. I especially like the Voice Remote. I like the personal l earplugs, which also work on about anything that requires earplugs. I suggest you buy one for a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Roku !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can you go wrong, these are pretty easy to set up and use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Roku Version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this Roku model - no streaming issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great streaming

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great streaming player good for access to many apps.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Roku I've had

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was pretty excited for a Roku with Dolby Vision to finally come out so I waited until they had their Black Friday sale. Replaced my Xbox One X that I was using for a streaming box using the same HDMI cable and input on my receiver. The Xbox One X supported Dolby Vision and Dolby Atmos and had no issues with HDCP errors. I say this because almost immediately started having an HDCP error pop-up randomly with the Roku. Looked up Roku's support for solutions and of course Roku shifts blame on the cable your are using or something else in the HDMI chain and not their device. Never mind the fact that the cable was working perfectly with the Xbox, I switched cables and inputs on my receiver for thoroughness. Didn't fix the problem. Looking on forums some people noted that this wasn't issue until an update was released. It sounds like this could be fixed with a later update, but how long will that take? Another issue I'm having is their "1-touch," their implementation of the horrendous HDMI-CEC protocol. I have turned off 1-touch in the menu, and no matter what the Roku wants to take control of my receiver. Turn the TV and receiver on to play Xbox? Nope, let's automatically go to the Roku. Blu-ray? Nope, Roku. I've hard reset it and no matter what my receiver automatically switches to the Roku. I've been a fan of Roku's for years now. I'm returning this one.

    No, I would not recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi there, thanks for taking a few moments to share these details with us. It sounds like you've tried multiple troubleshooting options and the outcome does not sound like typical behavior. We'd like to assist you directly and escalate this with our team.

      If you still have the device, please send us an email at [email protected]. In your email, be sure to mention this review, your device ID, and your TV make/model. We look forward to hearing from you so that we can help get this resolved.

      Roku Customer Advocate roku