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Customer reviews

Rating 4.7 out of 5 stars with 3802 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers have good things to say about the Ultra Streaming Device's ease of use, picture quality, and remote control. Many appreciate the inclusion of a headphone jack and Dolby Vision, along with the device's 4K capabilities and smooth performance. The user-friendly interface and straightforward setup are also frequently praised. A common concern, however, centers around the remote's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 3,802 reviews
  • Rated 5 out of 5 stars

    Streaming Heaven

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Roku for years when I Had a non-smart TV. Now that I have an OLED TV, I wanted to get certain channels that were unavailable on my OLED. This is one of the best streaming devices to buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Swiss of streaming platforms and Top Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roku is reliable with fast menu navigation. Now delivering even better audio and video technology standards with the New Ultra 2020. Did I mention amazing streaming choices. They are the Swiss of streaming platforms.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got rid of cable and bought this Roku device. It's great! So many choices of TV shows and movies. I can watch all the old TV shows from decades ago which brings back memories. Would recommend for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Roku Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great streaming device. Ease of use and value for money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Streamer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ROKU is great. It does everything I wanted it to do and more. The voice system makes it easy to locate content. I can also cast my laptop to a large screen TV and work with Photoshop more efectively.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku - Ultra (2020) 4K/Dolby Vision

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally, a great price during pre black friday, both wifi and ethernet, no more buffering. We paired our newest roku with a universal “made for roku” to manage our soundbar. Best purchase just before the holiday rush.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless Video Streaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality with high speed video transfer rates with no lag. Great user interface with very functional remote control and cell phone app that doubles as a remote control. Even a nice fish tank screen saver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My opinion

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb device! Battery use is better in this device than the previous ones but a very stable product. Headphones help when I want to watch TV and my wife wants to sleep or read...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I didn't get improved wifi with this "new" Ultra

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only three stars for the "improved antenna" I own 4 Roku Ultra devices. Three of them are great and do the job well. However, I have one in my disconnected garage that has poor wifi reception. (My phone and laptop antennas work great for wifi in the garage but the Roku Ultra gets 1/2 bar at times maybe and buffers constantly. So when this "New 2020" version came out I thought for sure it would correct the wifi reception problem because Roku says it has a better antenna. The wifi reception was still the same at 1/2 bar and constant buffering. Again I can view videos on my phone and laptop using wifi without issues in the same location. I can not agree with Roku's claim of a better antenna in this 2020 version.

    I would recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi there, thanks for taking a moment to share your feedback with us. 

      Signal strength can vary due to factors and we're here to help! We recommend visiting our FAQ article to walk through some our more helpful connection tips and resolutions: https://support.roku.com/article/213122277.

      Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference. 

      If your router and Roku device both support 5GHz, You could also try connecting to to the 5GHz wireless network for improved network strength.

      Alternatively, it may also help to manually change the wireless channel. You can find more details about how to executive this linked in the FAQ article above.

      We hope this helps!
      Roku Customer Advocate roku

  • Rated 5 out of 5 stars

    Roku

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love Roku and this one is amazing finally cut the cord to the high prices of direct TV and you can get the same amount of channels on here for way less money.. thanks roku for saving around 2000 a yr

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned roku's for yrs now. This is a great little box. It's super fast, and never lags on me at all. I love roku. They have such a nice easy user interface.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    New Ultra... Maybe not the best choice.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new Roku Ultra to replace an old Ultra. Thinking that the newer device would be faster and have better quality. I am disappointed. It spontaneously resets, and my it doesn't interface with Sony Bravia as good as the old Ultra. My Bravia starts from off instead of standby when I hit the power button on the new remote. My old Ultra allowed the Bravia to go to standby, eliminating the lengthy startup. A bigger disappointment came from Roku chat support. They responded by thing me the remote only controls the Roku, not the TV. Duh! Then disconnected the chat session. The 2nd chat session suggested I check with the tv manufacturer. I don't know what changes were made, but my old Roku worked great with my Sony. This new one doesn't seem to work well. Roku support is poor if you can connect with someone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Audio excellence !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Roku-Ultra (2020) so that I could enjoy all of my Vudu purchased 4K movies on my Marantz receiver and Bower & Wilkens speakers (all purchased at Best Buy). I'm extremely happy with the Audio I get !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I have an Android TV which won’t give you access to a very important apps like the spectrum app. So with this Roku device you will have access to that and much more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Undecided

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work okay. Turned our older tv into a smart tv. Took a few minutes to set up, then a few more to get used to it. It is a little different than our smart tv. Sometimes sticks or lags... not sure if it is due to this product or something else but unplugging it for a few minutes to reset it seems to fix the issue.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my signal issues with wireless in the house.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This latest version 2021 of the ultra Roku solved the issues I was having with signal on my old Roku express units. I was actually surprised how much better my signal is now.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good replacement for old Apple TV at a great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cut the cord and get a Roku

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Roku Ultra! This is the second one that I have purchased since ditching cable. Decent selection of free channels. Got it on sale again, so that was a bonus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku works perfectly!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Roku! I am out from under the ever increasing price increases from Cable TV. Roku works great and my antenna gets me 38 local channels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Steamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product great picture makes streaming very enjoyable compared to the Roku streaming stick + would always get very hot yet the ultra is my choice i have two and a very happy camper would recommend.

    I would recommend this to a friend