Customer Ratings & Reviews

Wanted to update our ROKU to go with our new TV. The ROKU works well and provides access to several streaming channels we don't have on the smart tv.

Apple TV 4K interface is smoother. The unit makes a slight noise when scrolling thru icons. Dont know if the newly included ear buds are JBL as they were in the 2019 model. wish it could set the display to be anamorphic at 2.35:1 for projectors.

Works perfectly. Don't know why I've waited so long to buy one. Hard to believe they can make money at this price for this product.

Much better than the stick and able to plug directly in to ethernet. There have been a few times we got error codes and we have had to restart the device.

My mom has been using a Roku for a couple of years and loves it. When our Fire unit went out, we decided to try it for ourselves. It’s great!

I LOVE my new Roku streaming device. Thank you for providing customers with such top quality items. Please do not post my full name. Thank you.

Upgraded a older Roku. This one doesnt have the buffering issues my old one did even with mesh system. Works great

I got this because I was getting tired of my Nvidia Shield dropping audio twice a day. I can't say this was a good replacement. It does decently but it's not in the same category as the Shield. The most annoying feature is that, unlike the Shield, Dolby Vision isn't automatically switched on or off. So in Dolby mode the menu screen is incredibly eyeball searing - HDR mode is NOT suitable in static menu screens. I switch to 4K only mode, but the device keeps going back to Auto setting and changes back to HDR mode sometimes. If it weren't cheap I'd return it and just buy another Shield but I'm keeping it just as a back up in case it's a physical defect of my Shield instead of a software issue.

I bought this strictly for the Dolby Vision - which is great. Problem is, it likes to restart itself quite often. It did so three times yesterday whilst watching WW84 on HBO Max and Soul on Disney+.

I are the Roku for WIFI and the service! The Sony Bravia KDL-V32XBRI isn’t my internet. But Roku is the internet!!! Streaming…

I bought the Roku Ultra and a second regular Roku stick after both of my previous Roku sticks would not connect to the internet. As a sidebar, I did verify my wireless router was working properly and 5 other home devices were all connected and working. This would happen randomly in the past where they would simply not connect, then after a while they just start working again. After several days of neither of them working I looked for alternatives to little avail. It seems every streaming device has some recurring issue according to the reviews, so I decided to try again hoping they had received enough feedback on their product to address the problem, also hoping the Ultra may work better. It lasted less than a month before I got the same error message showing a failure to connect. One again, all other home devices were connected and working properly. It's own system settings verified it was receiving a strong signal but would not connect. It took at least a dozen tries over 2 days using every troubleshooting technique I could come up with. On the third day, I started to disconnect the device and return it to Best Buy since I had purchased the extended warranty this time. On a whim, I decided to turn the TV on one last time. It immediately worked like it had never had an issue. I'm frustrated at this point with Roku in general. Not just because of the connection issues, but more so due to the complete lack of customer service. After finally locating their phone number through an internet search (which was a challenge in itself, they intentionally discourage calling by NOT publishing it) I called only to be told over and over by the automated system that my expected wait time was 15 minutes, then 12 minutes, then 25 minutes, then 18 minutes.... you get the point. After 30 minutes of the computer telling me random wait times to be expected I had enough and hung up. I'm convinced their intention is to get people to do just that so they can avoid dealing with frustrated customers and not have to admit they have issues.

Perfect product and work well. Roku - Ultra (2020) 4K/Dolby Vision Streaming Media Player with Voice Remote, TV Controls, and Premium HDMI Cable - Black

Can play all streaming services and more. Even has usb to plug in portable hard drive and play movies from that.

The video quality is excellent because of I can use an ethernet cable on this Roku. The interface is a little dated and is not the quickest on the block. Some apps crash on it like Disney+. Hopefully after some updates they can fix some of the bugs.

No surprises. A mature product that is highly functional. Ear buds are nothing special -- but that is not why you purchase this unit.

Love Roku was able to get rid of monthly charges from cable company for the adapter box I was paying 9.95 a month for.

Great upgrade from our previous Roku. Does not have the Spectrum app which really stinks and is inconvenient. Not able to be added either.

Much better responsiveness than prior versions. Voice remote and ability to control TV volume (without any setup) are nice features.

Installed by Geek Squad. They did a lot of the set up too. Learning how streaming works and almost ready to cut the cable. Transmission working good.

I didn't think the Roku Premiere could be topped, but the Ultra has been amazing. And I haven't used it to its fullest potential yet.