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Customer reviews

Rating 4.7 out of 5 stars with 3802 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the Ultra Streaming Device's ease of use, picture quality, and remote control. Many appreciate the inclusion of a headphone jack and Dolby Vision, along with the device's 4K capabilities and smooth performance. The user-friendly interface and straightforward setup are also frequently praised. A common concern, however, centers around the remote's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 139 Showing 2,761-2,780 of 3,802 reviews
  • Pros mentioned:
    Speed

    Rated 2 out of 5 stars

    Bandwidth Issue

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very frustrating device, it has a ISP bandwidth issue where it will time you out constantly. Every time I was watching a show it would kick me out, I tried everything that was recommended in blogs and web sites even completely doing a factory reset. I don't know if I bought a defect but I finally brought it back. I must say I did love the display and speed of the device, when I was able to watch.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but remote has some issues occassionally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and we have several of them throughout the house, the only issue is that the remote occasionally loses its ability to perform volume or TV control and needs to be reset.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    surprise gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this item as a gift, they say they love it specially the remote finder and the headphone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sad upgrade...not worth it...

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been loyal to the Roku line but this last version is not what I had expected in performance. It does not handle Dolby vision that well not to say about Atmos audio...very disappointing...I use it with the latest release of the Sonos ARC and 3rd gen Sub...it does not handle Atmos very well and 4k video is ok and if you are a Plex user then getting ready for a slow response with the Plex menu system and getting an image on the screen in a timely manner. For some of the other apps it is just average and same with audio...sad to say but not worth the upgrade

    No, I would not recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi there, thanks for your feedback! Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.

      Thank you!
      Roku Customer Advocate roku

  • Rated 5 out of 5 stars

    ROKU

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is Great. I've kept my WIFI so I can use the ROKU unit and I've cut the cord to my cable company. I love this unit!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wish I kept the old remote!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device works fine, but I got it as a warranty replacement and the remote will not operate my Samsung TV! It may be a few years old, but the previous remote had no issues. Why would that be so?!?!?! It can't possibly take up that much silicon to have to be deleted!!!!! Also came with lower quality headphones than the first unit (JBL) but I was smart enough not to return them. I much preferred the old unit to the new one, but that's expected in tech now I guess. Come out with a quality product, then cheapen it as much as possible once it's established. Typical but disappointing ☹️

    No, I would not recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi there, thanks for your feedback. It’s possible that the Roku device picked up the wrong code for your TV upon setup. Try repairing the remote by walking through the steps in this support article:  https://support.roku.com/article/360004786894

      If you continue to have any issues, don’t hesitate to contact us at customer.advocate@roku.com and mention this review. We’re always here to help.

      Happy Streaming!
      Roku Customer Advocate roku

  • Rated 5 out of 5 stars

    Better than AppleTV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great user interface. Really like that the Roku remote control also turns my tv on and off and carols it’s volume.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No Direct earbud capabilities on Bluetooth.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a OK device but it does not do ultra high definition like they boast. They also say it does Bluetooth audio but that is a lie as I have a Bluetooth headset and I have to use a phone or a pad in order to hear the sound that is not what most people want to do. One of these days they will make it so that you can use the Bluetooth headset instead of the earbuds straight from the Roku device without going through an external smart device as the transmitter.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ralph Pace

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tired of paying for cable TV service that is costly and not supportive of the client. ROKU is an excellent product ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have bought one of these a long time ago. All your popular channels in one place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    roku

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought it for my Father-in-law, my son set it up and he loves. He calls my son his in state tech support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    REVIEW

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT PRODUCT TO BE ATTACHED WITH A TV YOU GET TO SEE THE CHANNELS WITHOUT CHANGING YOUR TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku Ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speedy streaming. Nice addition having volume controls. The preset buttons are very convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ethernet port makes it much more powerful then the streaming stick!!! Pay the difference

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Streaming Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Full featured and the streaming quality never disappoints and there are apps galore to choose from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Love all the channels it offers! I'm cutting the cord thanks to this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amanda

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User-friendly and excellent packaging. Bought for my tech-illiterate mom and we were able to set it up over the phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROKU Ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this ROKU Ultra . I use it every day. It is easy to use and i like all of the selections I have to choose from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    COMCAST Sucks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Item Ever,Screw COMCAST as it saved me 14.00 dollars a Month for 2 Units

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Don't need a cable box works with xfinity

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like the fact that we dont need another cable in the house. It works with xfinity cable. We can set up and watch recorded showes and make favorite channels just like the cable box.

    I would recommend this to a friend