Customer Ratings & Reviews
- Model:
- 4800R
- SKU:
- 6424781
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the Ultra Streaming Device's ease of use, picture quality, and remote control. Many appreciate the inclusion of a headphone jack and Dolby Vision, along with the device's 4K capabilities and smooth performance. The user-friendly interface and straightforward setup are also frequently praised. A common concern, however, centers around the remote's battery life.
This summary was generated by AI based on customer reviews.
Seems to have software problems
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I have had a couple of other Roku models and had very good experience. Wanted to upgrade our main TV so I bought the Ultra. First problem: the remote turns on our TV just fine but the player unit does not boot up with the TV. Never had that problem before. I looked online and found others have the same issue. They offered some hacks, and they seem to work except that they require either booting up the player seperately or turning off the power save option. The player wakes up fine shortly after using, but if it sits an hour or more it needs a separate prodding to work. Then it's fine, except for another annoying issue. It often gives a error message concerning a bad HDMI cable which requires disconnecting and shutting down. I found online that others are experiencing the same issue. I have replaced the HDMI 3 times, including a brand new HDMI. But the glitch still returns every few days, requiring a complete reboot. Very annoying from a product that is now only 2 weeks old. I have been through the Roku service chat process twice and they have tried various forms of resets but so far no success and of course every reset requires me to reload all accounts from the beginning.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Clevelander, thanks for reaching out. We're sorry to hear about your experience thusfar as this does not sound like expected behavior.
If you haven't already, be sure to check your Roku's Settings for a system update as we've very recently been putting out updates to address user issues and improve system stability.
We have a helpful FAQ article that outlines how to address HDCP errors here: https://support.roku.com/article/208755468. Or you can watch our video tutorial here:
https://youtu.be/jPNdCmCFSw0.
As a reminder, always use the HDMI cable provided since all HDMI cables are not created equally. In an effort to isolate the issue, you may also want to try to use a different HDMI port or a different TV to see if the error continues.
We hope this helps!
Roku Customer Advocate
working great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good and no issues as of yet, i have it connected to my onkyo receiver.
I would recommend this to a friendMyBestBuyRokuShopping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The representative that helped me was very willing to help.
I would recommend this to a friendRoku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This worked prefect for my tv, I like the Roku system. I would recommend this product.
I would recommend this to a friendRoku - Ultra (2020) Streaming Media Player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice unit. Well packaged, easy to set up, easy to operate, provides lots of value.
I would recommend this to a friendGetridofcable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wished I purchased The product sooner. I compared apple and google, Roku won the battle
I would recommend this to a friendGood
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Its easy to use right out of the box and I have no issues with it thus far.
I would recommend this to a friendRoku-Ultra 2020
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku Ultra worked better than I expected. Made our 65 inch TV more enjoyable to stream on.
I would recommend this to a friendThis is the one to get
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Roku player, takes up not much room and works really well.
I would recommend this to a friendquestion resolution and purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.personnel was quick to understand my needs and resolve. Polite and knowledgeable.
I would recommend this to a friendEthernet hardwired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to have wired ethernet. Very happy and fast processing.
I would recommend this to a friendRoku purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good signal strength in a large house. Good value for the dollars.
I would recommend this to a friendperfect streaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its perfect got one for Christmas and we needed and second one for the up stairs tv
I would recommend this to a friendRoku at its best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great device! So many free channels! I would recommend!
I would recommend this to a friendUpgraded TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for an older SmartTV that can't get some of the newer apps.
I would recommend this to a friendFun Times !
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over 300 Channels of pure Global entertainment and educational access at your convenience!
I would recommend this to a friendWatch programs affordably
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love being able to stream. It easy enough for my 83 year old mother to use.
I would recommend this to a friendRoku purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works great. We are in an area with issues with cable service
I would recommend this to a friendIf you think you want one… get one!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than our Amazon Fire TV, way more features, and no crashes yet.
I would recommend this to a friendImage is way too smooth looking
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it's nice to have Dolby Vision available, it seems like the new processor has added an incredible amount of noise reduction to 1080p video. I immediately returned it and went back to my 2018 Roku Ultra. I was very disappointed
No, I would not recommend this to a friendBrand response from Roku Team
Posted .We're sorry to hear that it didn't meet your expectations. If you decide to give the 2020 model another shot, you could try adjusting your picture settings. In your TV's advanced settings, look for the "HDR Always On" setting and be sure it's turned off. Thanks for your feedback.
Happy Streaming!
Roku Customer Advocate