Customer Ratings & Reviews
- Model:
- 4800R
- SKU:
- 6424781
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the Ultra Streaming Device's ease of use, picture quality, and remote control. Many appreciate the inclusion of a headphone jack and Dolby Vision, along with the device's 4K capabilities and smooth performance. The user-friendly interface and straightforward setup are also frequently praised. A common concern, however, centers around the remote's battery life.
This summary was generated by AI based on customer reviews.
Good thing I bought the extended warrany
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the ear phones seems to be failing already Good thing I bought the extended warranty
I would recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wouldn't work with our wireless HDMI hook up. So we had to return it.
I would recommend this to a friendStopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gos out pretty quick, 2 one buying did the same as the first. Stop working...
No, I would not recommend this to a friendRoku review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the extra money, just get the rocky stick or express and you will be fine
No, I would not recommend this to a friendOk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality was a bit poorer than I’d like. My tv produced better color than this unit did.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we appreciate your feedback and we'd like to offer a few tips!
To successfully stream 4K Ultra HD content, all devices connected to your compatible Roku device must support HDMI 2.0 and HDCP 2.2. If you haven’t already, verify that your TV is compatible by looking for an HMDI port labeled with "HDCP 2.2". Learn more about this kind of troubleshooting via the FAQ article on our website: https://support.roku.com/article/230317588
You'll also want to make sure that you are using a high-speed internet connection and that you’ve selected “Auto-detect display type” on your TV settings.
If you continue to have issues after troubleshooting, don’t hesitate to reach out to our team so that we can assist! Get started at support.roku.com/contactus
Happy Streaming!
Roku Customer Advocate
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first time using Roku and I wish you had a much more detailed user guide.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Barry, welcome to the Roku family! This is certainly not the first impression that we'd hope for you to have.
If you're still interested in learning more, check out our Support website! We have a helpful suite of articles to answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
For your Roku Ultra player, we'd recommend starting here: https://support.roku.com/article/360053315174
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent.
We hope that gets you up and streaming soon!
Roku Customer Advocate
Quirky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku Ultra has an issue with initial setup and can only connect via WiFi instead of wired. I confirmed this with two units purchased at Best Buy. Customer service is absolutely terrible! I purchased Roku units waaaaaaay back when they first came out and the company has gone downhill ever since.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for reaching out, though we're sorry to hear this. If you haven't already, be sure to visit our support website to learn more about the most common troubleshooting resolutions here: https://support.roku.com/article/115015760328.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
We hope this helps!
Roku Customer Advocate
ROKU
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair value, fair selection of shows and movies, small: Decent buy over all.
I would recommend this to a friendOk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Roku but they need to update the cpu it’s an bit of lag on some apps
I would recommend this to a friendHard to setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult for a senior to set up, inadequate instructions. In my opinion
No, I would not recommend this to a friendRoku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a problem with linking the device. Decided to Keep my old Roku.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Freddy, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website!
For your Roku Ultra player, we'd recommend starting here: https://support.roku.com/article/360053315174. This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent.
We hope this gets you up and streaming soon!
Roku Customer Advocate
A must have
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is okay,,,,,,great hook up,,,,,,would recommend
I would recommend this to a friendRoku media player is NG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku media player needs lots of improvement. It frequently hangs and won’t fast forward
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, this does not sound like normal behavior and we'd like to learn more. Have you had a chance to connect with our customer support team? Send us an email mentioning this review and your Roku device ID so that we can help. It will also be beneficial for us to know what channels and what content you're streaming when this occurs. Visit support.roku.com/contactus to get started.
Thanks!
Roku Customer Advocate
Good but exchanged for Apple TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, but exchanged it for Apple TV which is much better and of course more expensive.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Marki, thank you for your review. If there is any feedback you'd like to provide us with, we're always on the lookout for new ways to improve. Feel free to email us directly at [email protected]. We'd be happy to pass your comments along to the product team.
Thanks!
Roku Customer Advocate
Ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess its ok I'm really not to crazy about this device
No, I would not recommend this to a friendNot to good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Box always needs help got to unplug and plug into much
No, I would not recommend this to a friendBuyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought three. 2 have had problems of which one is unusable. Found out after purchase, best buy has a 15 day return. After that, it cannot be returned. I am not impressed with Roku quality and will not purchase any further products from Best Buy. 15 day return is ridiculous. I would have gotten them directly from Roku. Add to this, Roku won't work with YouTube tv. This has been a bad experience all the way around. Makes anything else bought from any other store a safer choice!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this certainly isn’t the kind of experience we’d hope for you to have and we're here to help. Please send us an email at so that we can work with you directly. We'd be happy to help troubleshoot these concerns with you! Get started here support.roku.com/contactus. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Sync issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ran into a Sync issue that took many hours to resolve. Its a known issue but Roku support has abdicated solving it leaving the "Community" to propose all sorts of solutions that I had to work through one at a time until I stumbled upon the fix.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Barney, this certainly isn’t the kind of experience we’d hope for you to have and we're here to help. Please send us an email at customer.advocate@roku.com so that we can investigate. Be sure to mention this review along with your device ID. Your feedback is very important to us and we’re eager to assist.
Thanks!
Roku Customer Advocate
Terrible Experience!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set it up and all was fine. Very fast! We used it for 1 day. Had sound issues. We had to turn the sound way up to a very high setting to hear it. It was bad. Then the next day I restarted it and it wouldn't boot up. It just sat there with the annoying startup sound with the light blinking. I returned it and got another one. I had the exact same problem with the second one!! You set one up, bad sound then when I rebooted it wouldn't reboot. It would just sit there. Very bad experience!!! Don't buy this!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh, no! This doesn't sound like a typical experience and we'd like to learn more. Please send us an email at [email protected] so that we can help. Don't forget to mention this review along with your device ID number. We look forward to assisting you directly!
Roku Customer Advocate
Roku.com
I think Roku missed the mark on the 2020 Ultra
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the 2019 and 2020 versions of the ultra and I don't understand why but I have had so many more issues with the newer one. I seem to have to restart the unit at least once a week because Netflix or something else won't play. I've also had sound issues and video problems too.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Justin, thanks for reaching out. Sometimes, performing a system restart on the player can resolve playback issues like this. Other times, you might need to uninstall and reinstall the affected channels, check the status of your wireless connection, or contact the channel's service provider.
We'd be happy to learn more and help troubleshoot this with you. Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate