Customer Ratings & Reviews
- Model:
- 4800R
- SKU:
- 6424781
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the Ultra Streaming Device's ease of use, picture quality, and remote control. Many appreciate the inclusion of a headphone jack and Dolby Vision, along with the device's 4K capabilities and smooth performance. The user-friendly interface and straightforward setup are also frequently praised. A common concern, however, centers around the remote's battery life.
This summary was generated by AI based on customer reviews.
Locking Up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Oder version of the ultra and it works fine on 4khdr. Seems like addition of vision has caused glitches. Constantly locks up.
No, I would not recommend this to a friendUseless after 1yr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've barely owned it for a year and the roku no longer works. Actually the problems started six months in, it would get super hot and constantly restart or shut down or lock my tv screen and render it useless unless the roku was unplugged from the power outlet. Now it just doesn't respond at all. Super disappointed and do not recommend a product with such a short life span
No, I would not recommend this to a friendThe WORST Roku I EVER Owned!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The New 2020 Roku Ultra is NOTHING like my Old 2019 Roku Ultra, in a BAD way. Sometimes in YouTube TV and Philo the player will Freeze Up/ Crash when Fast Forwarding or Rewinding, the 2020 Roku Ultra will Eventually Reboot itself back to the main menu! I feel like Roku RUSHED the New Ultra out to market to do ANYTHING to make profits and money! I’ll NEVER buy another Roku EVER AGAIN!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi John, this certainly isn’t the kind of experience we’d hope you would have and we are here to help.
Please send us an email at [email protected] so that we can escalate this to a member of our team who can assist. Be sure to mention this review along with your device ID. Your feedback is very important to us and we’re eager to learn more.
If you haven't already, you may need to check for the latest update in the Settings menu on your Roku. Our team has been putting out updates recently to address user issues and improve system stability.
Thank you!
Roku Customer Advocate
Good luck with the HDCP error.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device is trash and so is support. Experiencing Error Code 020 HDCP error and Roku support is no help. I can browse through the device fine and when I try to ply content that dumb error comes up. HOW IS THERE NO FIX FOR THIS YET! Support wanted me to pay for shipping for a device they couldn’t troubleshoot, yea I’m good. Would not recommend this device at all.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Patrick, thanks for sharing your feedback with us and allowing our team to assist you in troubleshooting the error message. We were able to locate the support ticket and saw that the agent issued an RMA replacement for your device in April. Were you able to swap out the original device or opt to return the device to the retailer? Let us know if this is continuing to happen on your new player so that we can assist.
Take care!
Roku Customer Advocate
Wouldn't buy again
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was returned. It constantly required me to reset the device when switching between apps which was frustrating
No, I would not recommend this to a friendWill not recommend it to anyone!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for YouTube . But was very disappointed it sounded very bad on my Onkyo receiver. Did not want to try anything else in it .
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, help has arrived! In order to receive audio from other audio devices, we have a few recommendations. If you are using the HDMI ARC port on your TV, check the TV settings and make sure ARC and related features are enabled. If ARC is not turned on, your TV will not pass audio back correctly to your soundbar.
If you still need assistance, don't hesitate to reach out to us directly at support.roku.com/contactus to connect with an agent.
We hope to be able to get you up and streaming soon!
Roku Customer Advocate
Does not work with New Sony X-900h/90ch
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This newerRoku Ultra seems to be incompatible with the New Sony xbr-x900H/90ch tv’s. When I had issues with the first one... took it back and got it exchanged for another one... but the new device also had the same problem.... after many emails with Roku tech support.... they finally said... the Sony TV and the Roku device might not be compatible.
No, I would not recommend this to a friendRoku-Ultra
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to get the ROKU Ultra through the initial set up stage. The ROKU remote will not pair with my Samsung smart tv and allow the set up to continue. I may have a defective unit and will be either returning or exchanging. I have contacted ROKU customer service via their chat, but they were not able to assist past what I already tried. It would be nice if they had a phone number contact for customer service.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this doesn’t sound like a typical experience and we’d like to learn more. Please contact us at customer.advocate@roku.com and we will be happy to assist directly. Be sure to mention this review and your device ID number.
We hope to hear from you soon!
Roku Customer Advocate
Surprised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t expect a credit card was required for setup/operation.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thank you for your feedback. While many channels allow you to watch movies and TV shows for free, some channels and content must be purchased or require a paid subscription to watch.
For this reason, we offer customers the convenience of linking a payment method to your Roku account, enabling Roku Pay. Roku Pay is the fast and simple way to pay on your Roku streaming device. Adding your payment information to your free Roku account allows you to quickly and easily purchase subscriptions, rent or buy movies and TV shows, and purchase Roku device upgrades, offers, and accessories.
Rest assured that charges will not be made without your authorization. You can even create a PIN to prevent unauthorized users in your home from making purchases with Roku Pay.
To learn more about Roku Pay, please visit https://support.roku.com/article/360021144894.
Happy Streaming!
Roku Customer Advocate
Has garbled audio problem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays fine on sony 900e and a80j for awhile then every once in a while sounds like underwater till reset
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Alynx, thanks for sharing with us. This is certainly not the kind of experience we would hope for you to have and this does not sound like typical behavior. Is this only happening on one channel?
Sometimes, performing a system restart on the player can resolve this. Other times, you might need to uninstall and reinstall the affected channels, check the status of your wireless connection, or contact the channel's service provider. Our Support site has a robust FAQ article that may help, too. Learn more: https://support.roku.com/article/208755548.
You'll want to be sure that you're using a premium High Speed HDMI cable, shorter than 6 feet long when possible. If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist. Thanks!
Roku Customer Advocate
- Pros mentioned:Ease of use
Unsatisfied
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working three months after purchase. Easy to use when working.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh no! We're always here to help. Our Support site has a suite of helpful FAQs and online video tutorials at support.roku.com. Simply search for your issue and we may have steps available to help resolve your issue!
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent via live chat or email.
Thank you!
Roku Customer Advocate
Freezes several times a night
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this Roku device for 3 days and freezes several times a night and have to unplug the power for it to work. Impossible to use. This occurs specially when fast forwarding on ATT TV and Netflix. No help on their web site. Only bought it because Sony Bravia do not have the ATT TV app. Sony is a problem with apple products as well. Returning this and can't wait to get rid of the Sony TV
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we appreciate your feedback. Our team has very recently been putting out updates to address user issues and improve system stability. Please check for the latest update under your Settings menu as we believe that this has been resolved in our recent release.
If you continue having trouble, don't hesitate to contact us so that we can assist you directly. Visit support.roku.com/contactus to get started chatting with an agent. We're always here to help!
Happy Streaming!
Roku Customer Advocate
Lemon
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I must have got a lemon. It arrived on Monday. I set it up on Wednesday. It worked Wednesday evening and Thursday. It went out on Friday. I had to return it. Not sure if I'm going to try roku again or go to different brand.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this certainly isn’t the experience you want you to have. Please send us an email at [email protected] and mention this review. Even though the device was returned, we want to learn more about what happened so that we may benefit from your feedback and help get you up and streaming. We look forward to assisting you directly.
Roku Customer Advocate
www.roku.com
frustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too complicated, you do not "just plug it in" stlll trying to find the stations we were told were included.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website!
For your Roku Ultra player, we'd recommend starting here: https://support.roku.com/article/223372368. We offer step-by-step instructions to get setup and even a video tutorial.
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent.
We hope that gets you up and streaming soon!
Roku Customer Advocate
Roku Ultra fails after 3 months of use
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit I bought in July no longer works. The lights come on and flash for a minute then off again, I had a friend who has same unit and he lent me the power adaptor and it did not resolve the issue. Now I realized that Roku has a credit card as part of registration so I am going to cancel my Roku acct and find a quality device to use for streaming
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for reaching out. This does not sound like expected behavior and we'd like to learn more.
Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Ruko
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this Roku to got more apps for older tv. The problem is it makes the tv picture dark and colors look off when using it. There is no way to adjust picture on Roku. Turn Roku off and go back to tv picture looks great. Spent $80 on it, should have just got a chrome cast for $36 and streamed from phone.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jim, this sounds unusual and we're here to help. Have you had a chance to connect with our customer support team, yet? Please send us an email at so that we can work with you directly. Get started here: support.roku.com/contactus. Be sure to mention this review along with your Roku device ID.
Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
':;!:'"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't let me sign in to peacock. Thinking i should have bought the apple device.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're here to help! Is Peacock the only channel that you're having trouble logging into? You may want to visit Peacock's support website for their recommendations to get signed in. Usually, you can reset your password right from your Roku device or usuing your phone/laptop. This is probably the best option to get you logged back in.
Happy Streaming!
Roku Customer Advocate
Bad product.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 48 hours of installing the product, we received an unauthorized charge to our credit card for something that Roku doesn't even offer. The email received was supposedly from Roku. After doing some on line research, we found that this happens frequently. Roku does nothing to try to resolve the disputed charges. We went to our credit card company for resolution instead.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, this is certainly not the experience we'd hope for you to have and we'd like to learn more. Please reach out to us at customer.advocate@roku.com so that we can have a member of our team assist you directly. Be sure to mention this review and your device ID number in your email. Your feedback is important to us and we hope to hear from you soon!
Roku Customer Advocate
Dont buy for broadcast channels.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for one reason: to enable me to get broadcast tv channels, because I live in antenna challenged area. We have local access to EZ Video, which until recently was Roku accessible. For some (monetary) reason, Roku has removed this capability, thus rendering my purchase (as well as many in our area) useless. Greedy Roku apparently trying to squeeze out more cash.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for taking a moment to share your feedback with us. You might need to contact the channel provider to learn more about their local content offerings and supported players. If you haven’t already, be sure to check out The Roku Channel where we offer hundreds more live-streaming and on-demand free channels.
We’re always looking for new ways to improve and we’ll be sure to pass your comments along.
Happy Streaming!
Roku Customer Advocate
This one a lemon, another one ok.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roku was a lemon, would not connect to my wifi and then would not turn off using the remote. I returned it. That said, I have the same system elsewhere and it works fine. Go figure. Things are not made well these days; toss of the coin which one you get.
No, I would not recommend this to a friend