Customer Ratings & Reviews
- Model:
- 4800R
- SKU:
- 6424781
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the Ultra Streaming Device's ease of use, picture quality, and remote control. Many appreciate the inclusion of a headphone jack and Dolby Vision, along with the device's 4K capabilities and smooth performance. The user-friendly interface and straightforward setup are also frequently praised. A common concern, however, centers around the remote's battery life.
This summary was generated by AI based on customer reviews.
Total Waste of 100 bucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased only because it was the only way to get spectrum tv app only t0o to find within weeks of getting the device, spectrum & roku had a falling out & the app is no longer available in the roku channel store. Total waste of a hundred bucks. Now I have no current use for the roku as the TV has all my usual apps. Don't know who is worse, spectrum or roku.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Vicki, thank you for your feedback. Roku’s contract with Charter for the distribution of the SpectrumTV channel expired and it is no longer available to download from the Roku Channel Store. If you have already downloaded the SpectrumTV channel, you can continue using it for now.
As an existing user who deleted the app and is looking to re-install, you will want to reach out to Charter support on their website.
The Roku Platform has 10,000+ channels available and offers many alternative live TV services for you to enjoy, including Sling TV, Hulu + Live TV, Fubo, and Philo. Many of these live TV streaming services offer free trials and are available in the Roku Channel Store.
We hope this helps!
Roku Customer Advocate
Roku Ultra does't work with Verizon Fios remote
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ever since we installed a Roku Ultra on our Samsung tvs with Verizion Fios we have had nothing but problems. When we touch any button on the Fios remote Roku comes on and there is no way to watch live tv. Roku support is clueless in fixing the problem. If you are a Fios customer do not buy a Roku.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Allen, thanks for reaching out. We have a couple of suggestions that may help! On your Roku, you'll want to try to disable 1-touch play. To do so, go into your Roku's settings> system> control other devices> 1-touch, and uncheck it.
Note: If 1-touch play is not enabled, disable CEC on your TV's settings instead. For a Samsun TV, Press Home on your Samsung remote. Navigate and select Settings, System, Expert Settings, Anynet+ (HDMI-CEC), Select Off.
We hope this helps!
Roku Customer Advocate
Lack of supported streaming apps
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was disappointed that Roku had dropped some of the streaming apps that we already pay gor
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we want to thank you for your feedback. We strive to create an amazing entertainment experience for our customers by offering access to thousands of streaming channels. Channel availability/access on Roku devices will vary from as it is determined by each channel provider themselves. You'll want to contact any specific channel provider directly to inquire further and share your interest in seeing their channel on the Roku platform. Customers can always browse what channels are available in our Roku lineup by visiting https://channelstore.roku.com/browse. We are always looking for new channels to add to our lineup and appreciate your feedback. Happy Streaming! Roku Customer Advocate
Don't play UHD Vudu Movies
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We watch everything possible in 4K. Our old Roku Ulra played UHD on Vudu and this one will not. This is also our 2nd one. The first one we purchased got so hot after only an hour it turned itself off. So we exchanged for another, this one gets warm but not hot like the other but we cannot watch UHD Vudu movies on it. Don't Recommend. Plan to return.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we'd be happy to learn more and help troubleshoot this with you. Have you had a chance to connect with our customer support team? Send us an email at customer.advocate@roku.com to connect with an agent directly. Be sure to mention this review and your device ID number when you do.
If you haven't already, you can try uninstalling the Vudu app, restarting your Roku device, and reinstalling your Vudu app. Are you able to stream 4K content on other channels? If you're not seeing 4K content on any channel, try a different HDMI port (be sure that you're using the one labeled HDMI 2.2).
We're always here to help! Please reach out to our team so that we can learn more.
Thanks!
Roku Customer Advocate
Stopped working again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Roku product I have purchased. The first Premier would overheat and stop working. Roku replaced it but the new one did the same thing. I purchased this top model Ultra, 5 weeks ago and now it lost it's sound. Roku is sending me a replacement. Poorly designed products and very poor build quality.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Ronald, we're glad to hear that you've been in touch with the support team. Be sure to let us know if your replacement device resolves your issue.
As a quick tip for your other players, you may want to try finding a cooler location for your Roku player. For example, avoid placing the unit in direct sunlight, or inside a cabinet (or other enclosed space). Similarly, avoid placing the unit on top of other electronic devices such as cable boxes, routers, or audio/video receivers, as these also tend to emit heat. To learn more, visit go.roku.com/tempcheck.
Happy Streaming!
Roku Customer Advocate
- Pros mentioned:Picture quality
Always buy Roku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 5th Roku device. The interface is super simple to use. For streaming devices this is king. Picture quality is great and have never had a connection problem. This is hooked up to my 4K 70" LG.
I would recommend this to a friend Roku product review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install but even though hard wired to modem it still buffers.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your troubles. It sounds like there could be an issue with the strength of the network, despite the ethernet connection.
As a tip, you can check the strength of your internet by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that the signal your receiving is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
Don't buy for Multiple Device TV.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device but Roku has destroyed this device,HDMI CEC doesn't play nice with other devices, i am unable to control the Roku Ultra with my LG magic remote or Samsung One remote. Old Roku devices works well but Roku has stop these functions to work because they think the make the best remote in the work.
No, I would not recommend this to a friendUseless device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Writing 1 star review not to this particular unit, but to all Roku devices. You can’t watch IPTV on it because Roku decided to ban them. And it keeps banning all IPTV apps. You better go with Fire stick, Smart TV or some other box and install IPTV without any issues. Roku is just a greedy company willing to control your content.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we want to thank you for your feedback. We strive to create an amazing entertainment experience for our customers by offering access to thousands of streaming channels.
At times, our content providers may choose to remove their channel from our platform at their own request. In other cases, a channel may be removed by us if it violates our terms and conditions.
Roku requires all channels to abide by Roku’s terms and conditions, and to distribute only legal content. We take reports of piracy or any other unlawful activity very seriously. For more information, you can reach out to the channel developer directly or please review our terms and conditions here: https://docs.roku.com/published/usertermsandconditions/en/us.
Roku Customer Advocate
Unuseable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this device to use with my Spectrum TV Cloud DVR. Unfortunately, the day I got it, Roku decided to end it's relationship with Spectrum and no longer supports the Spectrum app. It's very disappointing that these companies argue like children and their customers are stuck paying the price. I will be returning it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi John, we have some great news to share with you! The Spectrum Channel is now available to download for all Roku players as of August 17, 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.
To stay in the loop with all upcoming announcements, we recommend subscribing to our blog: https://blog.roku.com. Many thanks for your continued support.
Happy Streaming!
Roku Customer Advocate
Roku Ultra
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return unfortunately didn’t support my cable TV application I found out
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we want to thank you for your feedback. We strive to create an amazing entertainment experience for our customers by offering access to thousands of streaming channels.
If you decide to give it another shot, don't forget to check out The Roku Channel, featuring thousands of movies, TV shows, and live streaming TV channels, all 100% free. We also have an online portal that will allow you to see which channels are available to download. Learn more here https://therokuchannel.roku.com/.
Roku Customer Advocate
YOU CANT DOWNLOAD YouTube TV App!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I thought this was going to be a good way to start streaming TV. But, apparently ROKU couldn’t make a deal with YouTube/Google and YOU CANNOT DOWNLOAD THE YouTube TV APP! LAME! I returned it for this reason alone.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jack, thanks for taking a moment to share your feedback with us. We have some great news to share with you! YouTube TV is now available to download for all Roku players as of December 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.
Happy Streaming!
Roku Customer Advocate
Roku disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had other versions of the roku that I absolutely love. This has glitches, the stops, it reboots, if you pause and restart the screen remains black but you can hear the audio. I am very disappointed in this roku:(
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thank you for taking a moment to share your feedback with us. This certainly isn’t the kind of experience we’d hope for.
Have you had a chance to contact our customer support team? We'd like to learn more about the glitches you mentioned. Please send us an email at customer.advocate@roku.com so that we can work with you directly.
Be sure to mention this review along with your device ID. Your feedback is very important to us and we look forward to hearing from you!
Roku Customer Advocate
Don’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ROKU does not work with HULU properly, even after several resets and reloads. This is such a waste of money. There is no help for this glitch, which is tremendously inconvenient and defeats the purpose of having this item. Apply TV is so much better and I regret purchasing this.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we have great news! We believe that we've addressed the Hulu error you mentioned with a new channel update on 11/13/2020. You'll want to check for the update by navigating to your Settings screen and selecting System. If you update your device and channel and you're still having issues please contact us so we can investigate further. Send an email to [email protected] with your device ID. We'd be happy to help get this resolved for you!
Roku Customer Advocate
Roku Ultra Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku Ultra had audio problems. Many reviews from others reported the same problem. The volume wqs just too low. My old roku was reinstalled and worked fine so that proved the problem was in the new Roku Ultra.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thank you for your feedback. Our team has very recently been putting out updates to address user issues and improve system stability. Please check for the latest update under your Settings menu as we believe that the volume level has been resolved in our recent release.
If you continue having trouble with your audio, don't hesitate to contact us on the Support website so that we can assist. We're always here to help!
Roku Customer Advocate
ROKU Let disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned two different units. Both units locked up and restarted at random. Attempted to get ahold of Roku but was not able to get any response. Have had many Roku units and this was a disappointment.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this certainly isn’t the kind of experience we’d hope for you to have. We'd like to learn more and hope that you'll contact us at customer.advocate@roku.com. Please be sure to mention this review along with your device ID. Your feedback is very important to us and we’re eager to assist.
To reach a member of our customer support team, we offer agents via email and chat support at support.roku.com/contactus.
Thanks!
Roku Customer Advocate
- Pros mentioned:Ease of use, Headphone jackCons mentioned:Battery life
Perfect Streaming Solution
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Roku devices are a great choice as not only are there free streaming content provider channels on there, the Roku Ultra's UI is the fastest and smoothest for input compared to some of the TVs with built-in apps. The headphone jack on the remote is a nice feature when you want to binge watch a bunch of shows late at night and don't want to disturb anyone else. I will note battery life when using the headphones tends to be shorter. For home entertainment I highly recommend the Roku Ultra, its simple to setup and very fast for streaming your favorite shows.
I would recommend this to a friend No special.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like it. Chromecast is better. I returned it
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thank you for your review. If there is any feedback you'd like to provide us with, we're always on the lookout for new ways to improve. Feel free to email us directly at [email protected]. We'd be happy to pass your comments along to the product team.
Thanks!
Roku Customer Advocate
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a piece of junk the remote will not program to control the tv tried it on 3 different ones. The picture is supposed to be better than my Roku stick it’s not it’s got a white haze to it on all channels it’s supposed to be better buts it’s junk.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this doesn’t sound like a typical experience and we’d like to learn more. Please contact us directly at [email protected] so that we can assist. Be sure to mention this review and your device ID number.
As a tip, you can troubleshoot your remote pairing using the tips found in this FAQ article: https://support.roku.com/article/115013019828.
We hope to hear from you soon!
Roku Customer Advocate
Roku Ultra
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device would turn off the TV every 5 seconds. The Roku support was inadicate in identifying the problem and resolving it. They had a script they followed no matter the issue. They have no troubleshooting skills. I will be returning the Roku.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this certainly isn’t the kind of experience we’d hope you would have and we are here to help. Please send us an email at [email protected] so that we can escalate your experience to a member of our team. Be sure to mention this review along with your Roku device ID. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate