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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3801 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the Ultra Streaming Device's ease of use, picture quality, and remote control. Many appreciate the inclusion of a headphone jack and Dolby Vision, along with the device's 4K capabilities and smooth performance. The user-friendly interface and straightforward setup are also frequently praised. A common concern, however, centers around the remote's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 3,801 reviews
  • Rated 4 out of 5 stars

    Good device with ethernet connectivity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased last month. Works well. Got this one because it has ethernet connectivity. Performance is good. I was looking forward to using the TV on/off and volume controls that come on the remote but cannot use them because I connect it to my a/v receiver, not directly to my TV. I believe many people have this configuration and am surprised that Roku didn't plan for this and enable at least the volume controls to work with a/v receivers. That's why I gave this four stars instead of five.

    I would recommend this to a friend
  • Pros mentioned:
    Headphone jack

    Rated 5 out of 5 stars

    Great Purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product! got it to replace an apple tv that was previously in my room. The Headphone adapter in the remote is 100% a key feature for late night watching or if you really want to hear your show/movie while other things are going on around you. 10/10 would recomend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ANSRRRMAN

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that the remote has a mute button - old 2019 Roku Ultra didn't. Faster app loading and launching and Dolby Vision HDR, Dolby Atmos, and Bluetooth. The 2020 Roku includes a HDMI cable and batteries. Also included are the headphones which connect to the remote control. Improved WiFi speed over the 2019 version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy this one.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, what a difference between this and the less expensive Roku's. The 4K is solid, the device is solid. Spend the extra money and enjoy a very responsive unit w/RF and/or app controlled remote. A little more than 1/2 the price of the Apple TV, cannot understand why someone would pay more for what this device offers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    CUT THE CORD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, cut the cord, good price, easy set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great 4K streaming!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 4K HD streaming, easy connection and operation.

    I would recommend this to a friend
  • Pros mentioned:
    Headphone jack

    Rated 5 out of 5 stars

    Easy install great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roku (ultra 4k) is my third roku I have purchased. I have been a happy customer with Roku. It is better than my last one-quicker response time-voice control-earphone for private listening-none of that was in my last roku, Excellent-highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Picture. Easy to use and better connection.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 4 out of 5 stars

    Does what it should but been noticing issue lately

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty well with a simple, easy to use remote control. I have mine hooked up with an Ethernet cable to a switch running off our modem. Only thing is that I get a bit of cut out so I’m not sure if mine has a bad cable or a bad port. I pretty regularly get a fault intermittently telling me the HDMI connection is bad but I check to make sure the cable is seated so maybe ai’ll try a different port to see if I can correct it and if it continues then I probably have a lemon.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Slightly better than native smart TV functionality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I was able to get this setup with ARC connections to my TV and sound bar, everything works great! It’ll take a while to get used to using the tiny remote, but it works well to control everything. Setup is otherwise a breeze. 4K HDR content seems to looks just as good as any other source. The UI and apps are very similar in functionality to Samsung, Vizio and Sony TVs, so it ultimately is not really needed. I don’t really care for all of the bloat wars and redundant “channels” offered by Roku. This is a great buy for those who don’t have a smart TV or have limitations to the native smart TV functionality. I was hopeful that the games would be fun, however games are absolutely atrocious. Hopefully Apple TV prices will come down, because it works much better than this for Apple users although not worth the relatively high price. Airplay does work nicely. All-in-all, I give it a solid “meh.”

    I would recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi there, thanks for taking a few minutes to share your feedback with us. We're glad to know that you're enjoying your new player overall.

      As a tip, you can organize your home screen channels according to your preferences! Use the * button on your remote when highlighting the channel to relocate your favorite channels. Move your most-used channels to the top of your home screen for a more personalized experience.

      Happy Streaming!
      Roku customer Advocate roku

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Improved, but NOT sure if better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 2020 Roku Plus, and immediately saw better HDR and clearer picture, BUT it seemed to struggle with sharpness. It was almost as if Roku intended to have all surfaces smooth versus texture. The biggest issue for my return, after hitting fast forward or rewind in the same app a few times, the Closed Caption (CC) would automatically turn on. Example, CBS will sometimes leave ur show off on a different point then u last viewed; however, they don't always show u preview of where u are at in scanning for your last stopping point. So after going backwards or forwards a few times, CC will turn on. This causes u to go to the Home screen in Roku and then enter ur app again. It did this on several different apps, so its a Roku issue. Besides these the lack of sharpening to show texture and the CC automatically turning itself on, the player was still better picture than the previous Roku Ultra.

    No, I would not recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hello, help has arrived! If you haven't already, please double-check that your "Closed Captions - On Replay" is turned off by pressing your star * button. Look for "Closed Captioning" and select "always off".

      You'll want to be sure that you're using a premium High-Speed HDMI cable. It's also important that you're utilizing a good internet connection with enough bandwidth to stream HDR (up to 25 Mbps may be needed). Visit this helpful article to check your connection out — https://go.roku.com/connectivity

      Lastly, depending on your TV, there may be separate settings relating to HDR that you may need to adjust to get your desired picture. Check within your TV settings for more options.

      It sounds like you might have returned the device, but just in case, feel free to reach out to us at [email protected] so that we can assist in troubleshooting with you. We hope this helps.

      Happy Streaming!
      Roku Customer Advocate roku

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Roku Ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it at a great price. Very fast and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Streaming Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older Roku with the Ultra 2020. Its in and area away from my wifi access point and part of the appeal was the claim of better connectivity. This seems to be true and everything seems to be working fine. Much faster than my vintage model also. I also bought the unit during the holiday sales at $30 of list.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Delightful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Roku device. I find that it is easy to install and manage streaming programs. Roku allows me to choose what I want to stream. I am not locked into a costly package of programs that I have no interest in viewing. In addition, Roku customer service is accessible, courteous, and helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A small upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a small upgrade over the previous Roku ultimate. The addition of Dolby Vision is great, but it’s enabled for all content by default, which is terrible. Thankfully that setting can be disabled. It also annoyingly defaults to auto “upgrade” audio to the best format (e.g. Atmos). I found it better to transmit the unmodified audio signal. Otherwise, it’s a familiar experience.

    I would recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Frank, glad to hear that you're enjoying the product! We're happy to see that you were able to adjust the settings to your liking. Thanks so much for your feedback.

      Happy Streaming!
      Roku Customer Advocate roku

  • Pros mentioned:
    Headphone jack

    Rated 5 out of 5 stars

    roku ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick snappy response, almost no lag scrolling/navigating. The headphone connection on remote is very convenient, it does automatically mute output from TV. The remote also feels well built, buttons have a nice click to them. Have yet to find the voice feature useful yet. Overall very good performance/quality.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roku Ultra

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and use. Great selection of streaming channels and apps. The device is well built and constructed from quality materials. It is very simple to navigate the menu system of the Roku. Remote is perfect. The remote is very simple to use. Would love to see the remote get a backlight option in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great deal for a small amount of money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roku Ultra is wonderful! The interface works quickly and the voice-controlled remote makes inputting passwords or searching for a show/movie an easy thing to do. I love the free programming available, as well as the option to add paid for programming. All of this for under $70 was a great deal!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic Streaming Device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and efficient. It works so much better than any other streaming device. This replaced our 2016 model and it is great! It allows you to cut the cord and save money! The picture is fantastic and it works very well under heavy streaming. No better streaming device out there!

    I would recommend this to a friend
  • Pros mentioned:
    Headphone jack

    Rated 5 out of 5 stars

    Happy with my purchase...

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace our dying FireTV stick, and to have a means to watch videos off a USB drive. This was on sale so I gave it a shot, and I was happy I did. I thought the earphone thing with the remote was neat, so I can watch without using my soundbar nor receiver.

    I would recommend this to a friend