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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 811 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 811 reviews
  • Rated 1 out of 5 stars

    Already ripped after two weeks of light use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two weeks of use the stitching has already tore. The warranty process is 1/4 of the cost of the bag and doesn't replace the bag instead is an up to two weeks process to repair it. NOT worth the cost.

    No, I would not recommend this to a friend
    • Brand response from Samsoniteproductexpert
      Posted .

      We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can do so via our CONTACT US page on our direct website.
      Someone from our team will be back in contact with you within 2 business days.
      https://shop.samsonite.com/contact-us Samsonite-US

  • Rated 1 out of 5 stars

    Pack pack protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped the pack back with laptop in it landed on comer and ruined my laptop would think better protection would be built in when being sold to carry a laptop

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly for a college student. Fits my 17 inch laptop and some other school essentials.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    bad design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks good having too many pockets in the front area at first but after a few weeks of use.. it gets annoying that keeps rolling forward and down because of the weight of items in it… so I’m thinking unless you always keep it closed… the zipper will give up eventually ..

    No, I would not recommend this to a friend
    • Brand response from Samsoniteproductexpert
      Posted .

      We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can reach us via email at warranty@samsonite.com Samsonite-US

  • Rated 5 out of 5 stars

    Sturdy backpack

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy backpack with a great amount of compartments. Also looks really nice.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Looks Good but not durable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bag looks great and is very functional. However, the first time I used the bag the seem ripped along the zipper. Durability is not good.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cool Bag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This backpack is ok, Smaller than expects, Didn't meet my quality expectation.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not for laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It slips out of the shoulder if you have it on one shoulder. Laptop almost broke when it slipped out and hit the ground,

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not great for Traveling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great for traveling. Pockets are very slim, the strap to slide over handles is too low in pack which makes the entire backpack lean forward and turn over my roller bag

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasantly surprised, works better than i expected

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    1

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality was not what I expected—it should have been better.

    No, I would not recommend this to a friend
    • Brand response from Samsoniteproductexpert
      Posted .

      Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly. Samsonite-US

  • Rated 2 out of 5 stars

    Excellent bag but bad quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 month and 10 days after the purchase, The front pocket is broken and exposed everything inside. low quality sewing.

    No, I would not recommend this to a friend
    • Brand response from Samsoniteproductexpert
      Posted .

      We are so sorry to hear that! You can view our Warranty and Repair Process on our website
      https://shop.samsonite.com/serviceandrepairs.html Samsonite-US

  • Rated 1 out of 5 stars

    Don't buy this.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this as a Christmas present to carry a laptop we bought for our grandson. A zipper just broke and I looked it up and it is no longer able to be returned. Last date to return was a couple weeks ago.

    No, I would not recommend this to a friend
    • Brand response from Samsoniteproductexpert
      Posted .

      Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly. Samsonite-US

  • Rated 1 out of 5 stars

    Looked good but badly made

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it thinking it was what I needed but two problems. One the zip on the front came apart within a day (I was on a trip which was problematic) and the bag drooped over when put on a roller bag (belt was perhaps a little too close to the bottom). Comfortable to use though.

    No, I would not recommend this to a friend
    • Brand response from Samsoniteproductexpert
      Posted .

      We are so sorry to hear that! You can view our Warranty and Repair Process on our website
      https://shop.samsonite.com/serviceandrepairs.html Samsonite-US

  • Rated 4 out of 5 stars

    Very nice bag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife. She travels a fair amount and needed something that is both professional looking yet rugged. So far so good!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cp

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking backpack; however, the front flap is to heavy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nothing special

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good backpack but it doesn’t stand out. I like the look. But it easily get deformed

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I didnt get this but I see in my purchase list.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't get this bt I see in my purchase list. What does it mean? I didnt get as a free bag

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Backpack review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zipper is poor quality, material is easily soiled and/or dirted. Bag not durable for a back pack.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good backpack

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This backpack is comfortable, well made and includes enough storage for all my work needs. The one suggestion I would make is for the side pockets to expand more so that they could accommodate a hydroflask more easily. Other than that, I am very happy with it.

    I would recommend this to a friend