Customer Ratings & Reviews
- Model:
- MC11K7035CG
- SKU:
- 5191602
Rating by feature
- Performance
Rating 3.4 out of 5 stars
- Cook Settings
Rating 3.8 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
Customers are saying
Customers recognize the 1.1 Cu. Ft. Countertop Convection Microwave with Sensor Cook and PowerGrill as having excellent convection cooking capabilities, ease of use, and a convenient pull-down door. Many appreciate the grilling and PowerGrill features, as well as the compact size. However, some users found the controls difficult to understand and the instructions unclear.
This summary was generated by AI based on customer reviews.
Great microwave for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it does exactly what we need. Great buy
I would recommend this to a friendIt's an awesome combo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love that it's a microwave and toaster oven all in one!
I would recommend this to a friendnice microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my kitchen renovation. Looks great.
I would recommend this to a friendGreat microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best microwave ever purchased and cooks everything
I would recommend this to a friendSlow to heat up food
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The powergrill take a while to heat up - about 2 minutes. The microwave doesn't heat up food much faster than my 10-year-old 700watt microwave. Not very impressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Julian, I know how frustrating it can be when you purchase an appliance and it does not meet your expectations. You are a valued customer and your experience matters to us. I am including a link to a troubleshooting guide to support your concerns on the heating performance (https://bit.ly/3fLOExp). If you have any further questions or concerns, please feel free to reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143591212) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Broke within days of purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This piece of garbage should never have been put on a Best Buy shelf. Maybe a Worst Made store would be a better place. None of the functions operate properly. The oven just shuts down after several minutes of use for no apparent reason. I could go on and on, but whatever the problem, not worth the effort.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you taking the time to share your experience with your Samsung - 1.1 Cu. Ft. Countertop Convection Microwave with Sensor Cook and Power Grill - Black stainless steel. I understand you're having an issue with your microwave as it shuts down after several minutes of use and none of the functions operate properly. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001964/ to guide you if if your microwave does not turn on or turns off by itself.
You can also check this link https://www.samsung.com/us/support/answer/ANS00049159/ to learn how to cook with your microwave.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/MC11K7035CG/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144624985.
-Noraina
Brand response from MsSamsung
Posted .Hello NICKNAME, we understand your frustration with this microwave. We would be happy to assist you with the issues that you are having. For further assistance, please contact Samsung Customer Support via one of the following options:
1. Toll-free calling: 1-800-SAMSUNG
2. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Michelle
Great for 2yr, 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t use convection oven much but microwave worked great for 2 years, 2 months then... no heat! Argh. Unsure if bad capacitor, etc.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, MikeyC. I understand how frustrating this must be, and would love to help. Please reach out via any of the following options and reference ticket number 1139829569.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
Its garbage, don't buy it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have returned this once, and had it repaired once. It's broken again. Not sure I will buy anymore Samsung products considering the history on their manufacturing. expanding batteries, washers that fall appart, and now microwaves where the convection wireing fails so you can only use it as a microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure that your microwave functions well, TerryC.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
The below link is the user manual for your model. Turn pages 16-17 (Using the auto power convection features), page 25 (Power convection), and page 28 (Combining microwaves and power convection) for reference: https://downloadcenter.samsung.com/content/UM/201904/20190417121315393/MC11K7035CG_AA_DE68-04387Q-02_EN-MES.pdf
I also shared this link about "How to cook with your Samsung microwave": https://www.samsung.com/us/support/answer/ANS00049159/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145261368), which will help our team pull up your information.
Have a great day.
Melardo
Broke in 11 months, no warranty replacement
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this!!! It broke in 11 months with normal use. Then, when we tried to validate our warranty with Samsung, they claim our Best Buy receipt is not an appropriate proof of purchase. Honestly, don't take the risk on this product. Go in a different direction and save yourself some hassle. So disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Cory! We would love to help resolve your concerns regarding your Samsung microwave. Please, contact us! 1. Facebook Messenger: http://m.me/samsungsupport;
2.Twitter: https://twitter.com/messages/compose?recipient_id=18768513
and reference #1142659838 ^Ty
This microwave/convection oven is crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was CRAP and no longer even works. I never was able to get it to heat properly. I am handicapped and financially challenged and I'm very sorry that I made the purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! I'd like to help with this. I actually have this link (https://bit.ly/3CMnD6b) that has step by step instructions on what to do if the microwave is not starting or heating properly. ^Jecca
Don't Waste Your Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this is absolute garbage. Only two weeks to return it? 3 weeks after buying it and suddenly the thing cant microwave more tham 3 items in succession without freaking out and turning itself off, then continuing to turn itself on and off for hours after.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for your review. Our sincere apologies that you have concerns with your unit, as it malfunctions and keeps turning on and off. I completely understand your frustration.
The microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Microwave turns off by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Kindly visit the User's Manual on pages 40-43 for Troubleshooting guidelines:
https://downloadcenter.samsung.com/content/UM/201904/20190417121315393/MC11K7035CG_AA_DE68-04387Q-02_EN-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144880641 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Doesn't last long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great but only lasted 9 months and gave out wouldn't turn on no more.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Basik. We understand how frustrating it is when a product doesn't work as expected. We would love to speak with you further to see what we can do to turn your experience around. Please reach out via any of the following outlets and reference ticket number 15989.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
We look forward to hearing from you. ^Lo
Life is short
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This camera doesn't have a good lifespan. If you are buying it, buy a protection plan with it
No, I would not recommend this to a friendJust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works perfect. The knob is annoying. You always have to select the power then the time to use it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samm,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave doesn't meet your expectation. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for your reference guide:
Setting time: See page 14.
https://downloadcenter.samsung.com/content/UM/201904/20190417121315393/MC11K7035CG_AA_DE68-04387Q-02_EN-MES.pdf
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MC11K7035CG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144271895
Thank you for choosing Samsung. Have a great day.
-Trisha-
Stopped working in 60 days!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was purchased on 27th of May, and it stopped working on 26th of July. While it worked, it really wasnt too user friendly nor was able to be used with convection. Our $100 air fryer works way better. I would not recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you, Royalewitcheez, for letting us know what you think of this microwave. We appreciate the feedback. ^Jecca
expensive troll
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leave it to Samsung to create a microwave that trolls you whenever it gets even the slightest bit dirty. The functions weren't too difficult to figure out. That is of course If the UI will actually allow the microwave to finish it's program. I am the owner of an expensive doorstop now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Microwave and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142833903. We thank you for being a part of the Samsung family. ^Brad
Good thing I had the Geek plan
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung don't make good home appliances. I had to exchanged this thing three times before I finally gave up on them. Buy a Samsung hardrive, TV, laptop, phone, watch, but don't buy home appliances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Samsung Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to contact the Samsung customer service department at Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) H.24 Hours a Day can answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144965254
^ ^Ross
GARBAGE!!!!!!!!!!!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DONT BUY....ABSOLUTE GARBAGE AND SAMSUNG NOR BESTWAY WILL MAKE IT EASY TO RETURN IT OR EVEN GET IT REPAIRED. WOULD MAKE A GREAT BOAT ANCHOR.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BRIAN,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the microwave. Don't worry we will surely notate your feedback about this matter.
We would like to help by providing this troubleshooting link to support your concerns about the microwave.
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
You may also use this link for the user manual for the basic troubleshooting guide: See page 40.
https://downloadcenter.samsung.com/content/UM/201904/20190417121315393/MC11K7035CG_AA_DE68-04387Q-02_EN-MES.pdf
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MC11K7035CG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144187905
Thank you for choosing Samsung. Have a great day.
-Trisha-
Eh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t really use the convection functions. Only lasted 13 months. Seeing if they’ll offer an olive branch to remedy today.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joeyevers, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Lena
Disposable garbage. Don't waste your money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great when working... Cheaply made, repaired multiple times would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We are sorry to hear that your unit was in need of repair. However, we are happy to hear that the unit is now working as designed.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143960774
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic