Customer Ratings & Reviews
- Model:
- MC11K7035CG
- |
- SKU:
- 5191602
Customer reviews
Rating 4 out of 5 stars with 262 reviews
(262 customer reviews)Rating by feature
- Performance3.4
Rating 3.4 out of 5 stars
- Cook Settings3.8
Rating 3.8 out of 5 stars
- Quality3.7
Rating 3.7 out of 5 stars
Customers are saying
Customers recognize the 1.1 Cu. Ft. Countertop Convection Microwave with Sensor Cook and PowerGrill as having excellent convection cooking capabilities, ease of use, and a convenient pull-down door. Many appreciate the grilling and PowerGrill features, as well as the compact size. However, some users found the controls difficult to understand and the instructions unclear.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
A good combination microwave and toaster oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This oven was meant to replace both my microwave and toaster ovens. So far, it works great!
I would recommend this to a friendRated 5 out of 5 stars
Great for senior
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my elderly father with poor vision. The dial control is amazing, does not have to punch in separate numbers for time and power control. Just a quick spin of the dial does it. And bright blue display is easy to read for him. Cooks well too.
I would recommend this to a friend- Pros mentioned:Grill
Rated 5 out of 5 stars
love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i could grill my food and mircowave it to enjoy meals
I would recommend this to a friend Rated 4 out of 5 stars
Fancy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but too fancy for our family. Works great.
I would recommend this to a friendBrand response from Samsung
Posted .I'm happy to hear that your family is enjoying all the bells and whistles of this microwave. Thank you for choosing Samsung! ^Lo
- Cons mentioned:Reliability
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only after a month or two of purchase a part burnt out and had to have it serviced and today October 31, 2021 my microwave is dead
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lzapo8991,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave stops working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps:
Microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
There is a burning or plastic smell when using the oven: See page 43 for reference.
https://downloadcenter.samsung.com/content/UM/201904/20190417121315393/MC11K7035CG_AA_DE68-04387Q-02_EN-MES.pdf/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MC11K7035CG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144272137
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 4 out of 5 stars
Sleek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SM. microwave however, depth is deceiving-measure 1st
I would recommend this to a friendRated 4 out of 5 stars
Simple to operate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking and very functional, Powerful and easy to operate
I would recommend this to a friendRated 5 out of 5 stars
This thing rocks!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you live in a studio, or something even smaller, this oven is the best. It actually does bake, and it does it very well. It has not let me down in any way. Recommend highly.
I would recommend this to a friendBrand response from Samsung
Posted .Fantastic news! It's wonderful to hear that you're getting great use out of this microwave and all its features. ^Lo
Rated 4 out of 5 stars
Good microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A microwave that can do whatever I need it too, and
I would recommend this to a friendRated 4 out of 5 stars
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay Good No tech problem yet Still working good
I would recommend this to a friendRated 5 out of 5 stars
Convection oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so excited to use this thing . Shipping was pretty fast and product was in tact when I received it. Fits perfectly in my kitchen and I love the pull down feature of opening and closing it .
I would recommend this to a friendRated 3 out of 5 stars
Convection Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a little bit confusing trying to figure out what buttons to push and how much time to set. Having a chart of major items including weight/time and button to push would have been helpful
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to share your experience with us. ^Lo
Rated 2 out of 5 stars
Bad microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I was getting a good product that did everything but this product did not live up to what it claims. After about 6 months of ownership all sorts of problems. 1st microwave takes too long to heat up, 2nd if you heat some thing up more than a few minutes it shuts off to cool down I think, 3rd it's always turning off and on all day by it's self... the slim fry don't work, your better off getting an air fryer and a regular microwave $500 down the drain
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello Rashid, I understand your frustration with this microwave. We would be happy to look into this for you. For further assistance, please contact Samsung Customer Support via one of the following options:
1. Facebook Messenger:  http://m.me/samsungsupport
2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling: 1-800-SAMSUNG
^Michelle
- Pros mentioned:Ease of use
Rated 1 out of 5 stars
Stopped working.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 18 months of light use (4x a week) the unit just stopped working. We were moderately satisfied on the ease of use, but the longevity of the product is 1 / 5 stars. I feel as if it was $350 down the drain. Also, Samsung wants $180 to run a diagnostic which doesn’t include parts. I will never buy a Samsung appliance again. If you are wanting to buy one, I’d highly recommend getting Geek Squad protection.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for taking the time to share that experience. ^Brad
Rated 5 out of 5 stars
Cooks well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooks well, lots of options I am still getting used to. So far the only thing I really don't care for is the way the door opens down instead of to the side.
I would recommend this to a friendRated 5 out of 5 stars
Samsung microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the microwave but it didn't come with an operating manual so I have to watch youtube to figure it out you should have sent one with the oven
I would recommend this to a friendRated 5 out of 5 stars
great space saver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave and convection oven combination is great for space saving idea for home appliances. I like this product for that fact. I used to own both items separately, now I have them both in one convenient unit.
I would recommend this to a friendRated 5 out of 5 stars
all you could want microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far it's the best microwave I've ever owned, I am very pleased that I choose this model,has everything you could want and more. Would recommend to friends.
I would recommend this to a friendRated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung - 1.1 Cu. Ft. Convection Microwave with Sensor Cooking and Grilling - Black stainless steel - is a top rated product for the price, features, reliability, premium Samsung brand, and more.
I would recommend this to a friendRated 3 out of 5 stars
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the look of this microwave, however it was complicated to use and eventually it was returned because the door made sounds like pieces were missing. It became annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144655233.
-Noraina
















