Customer Ratings & Reviews
- Model:
- MG11H2020CT
- SKU:
- 8578027
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers admire the 1.1 Cu. Ft. Countertop Microwave with Grilling Element for its size, ease of use, and grilling capabilities, frequently praising the interior and heating performance. Many appreciate the microwave's features and appearance, while some find the price reasonable. However, negative feedback focuses on the noise level and issues with the door and button quality.
This summary was generated by AI based on customer reviews.
Great oven microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it the color is perfect and works really good
I would recommend this to a friendas advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.meeting all of our needs the base is not level////
I would recommend this to a friendSamsung COuntertop Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave functions well and I would recommend it.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product does exactly what it says it would do
I would recommend this to a friend- Pros mentioned:Size
Poor quality for price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is less powerful than I had expected it would be and the door opening mechanism broke within three months of use. It is small enough to put it where I needed it, but that’s really the only good thing about it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. You stated that your appliance was less than a year old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142742937. We thank you for being a part of our growing Samsung family. ^Brad
Junk!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave six months ago. It has been broken 3 times within the last two months and you have to deal with Samsung service which is terrible. You wait over a week to have someone come out and look at it. Followed by it not heating again the same evening it was repaired. I called back and scheduled another appointment waited another week and three weeks later broken again. Not heating all three times. Still have to schedule another repair. According to Samsung if the issues are less than 30 days apart they put it on the same ticket. So they counted the first two repairs as a single repair and I’m still dealing with nonsense. I just want a working microwave!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .I understand your frustrations and I would love the opportunity to speak with you about this matter. If you are still having issues with your microwave, please feel free to reach out to me directly via one of the following options and reference ticket number #1142569593.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being a Samsung customer! ^Lena
Great!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great !!! Excellent product!!! 100% recommend!!!!!!!
I would recommend this to a friendWorks well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave works well and looks good. The buttons are kind of sensitive, meaning if you don't hit them just right nothing will happen.
No, I would not recommend this to a friendgreat mircowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Samsung products because of their relibilaty!
I would recommend this to a friendfast easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i recomende this microwave to everyone, is the best
I would recommend this to a friendMalfunction already
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the look and how this microwave fits perfect in our built in, only thing that I’m upset over is that the push feature to open the microwave isn’t working properly now! It won’t open until you pull the door which should never be the case. Will be requesting a new replacement since it’s less than 2months of purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize that you are experiencing issues with your Samsung Microwave door not working properly and know that is very upsetting. I would like to provide some assistance in getting your machine working properly. Please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143543782. We thank you for choosing Samsung in your home. ^Brad
Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good but the fan was kinda loud and there is no express buttons
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Puzzledace, I realize that you have some concerns with your Samsung Microwave being noisy and know that can be alarming. I want to provide you with some very helpful information to ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
If you need any further assistance, we are here for your help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144095299. We thank you for being a part of the Samsung family. ^Brad
Used As A Loaner While Waiting For Replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was fine to serve as a loaner while we waited for a replacement microwave to come back in stock after a failed installation.
I would recommend this to a friendDud microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well what can I say less then five months later the microwave no longer works. Spent 1 1/2 hours with Samsung yesterday with their online chat, that was a task. Now waiting to see if we get a call from their technician in 1 to 2 business days, hopefully we won’t be without a microwave for weeks. If that is the case, will just go buy a new one, but rest assured it will not be a Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Minne80! We're glad to know you're on the right track to getting your microwave working properly again. We hope you are able to continue using it soon and for a very long time. ^Jecca
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is functional except when using the clock flickers. Otherwise the microwave is good.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your Samsung microwave experience! ^Ty
Really good microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this microwave, but after using it for about 3 months the button to press open the door doesn't really work very well anymore.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Emiivee,
Thank you for reaching out and sharing your feedback about your microwave. I understand that the button to press the door open does not work well after 3 months of use and we do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/ as this has all the troubleshooting guides, links, videos, and other resources that you might need for your microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144237237.
-Noraina
- Cons mentioned:Door
Sad
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible microwave. I bought one and the door latch didnt work. Returned it for a replacement. It kinda worked ok for a bit, then the door latch stopped working exactly like the first. Dont buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
I see you are needing assistance with your new Samsung Microwave and realize you're having some issues with your door not closing properly. I understand how you must feel. I would love the opportunity to see how we can improve your experience. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143321620. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Cons mentioned:Door
Not that great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great. Door broke after a few months of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. You stated that your appliance was only a few months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142754099. We thank you for being a part of our growing Samsung family. ^Brad
Works well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One issue: the interior door film is coming off. It’s inconvenient to return for this issue, but it’s very annoying.
No, I would not recommend this to a friendGrilling microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The panel is hard to read- otherwise- Can give it a 3 star
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jane, I appreciate your feedback on your Samsung Microwave and hear your concerns with the display panel. I will share this with our design team for future products. Thank you for choosing Samsung in your home and welcome to our family. ^Brad