Customer Ratings & Reviews
- Model:
- MG11H2020CT
- SKU:
- 8578027
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers admire the 1.1 Cu. Ft. Countertop Microwave with Grilling Element for its size, ease of use, and grilling capabilities, frequently praising the interior and heating performance. Many appreciate the microwave's features and appearance, while some find the price reasonable. However, negative feedback focuses on the noise level and issues with the door and button quality.
This summary was generated by AI based on customer reviews.
Do not buy a Samsung microwave!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We returned three microwaves of this same model because of the same problem: Seal around the door doesn't work. It is indicated in the instructions pamphlet you see when opening the box, that YOU MUST BE CAREFUL WITH THE SEAL. Samsung recommends to return the product and we did it. The Best Buy employee told us that he has seen a lot, but a lot of Samsung microwave ovens being returned. "I don't know why Samsung has not doing a thing about this", he told us. And I am asking the same question, "I don't know why Best Buy has not say anything to Samsung to avoid this".
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144552532.
-Noraina
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it Matched my other appliances perfect, works great no issues
I would recommend this to a friend- Pros mentioned:Ease of use
Nice gift!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my parents and they love it. Works great.
I would recommend this to a friend 2 years and doesnt work
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working, has error code. Its only been two years and now inget an error code. No, solution but tonreplace the number pad that cost ad much ad the microwave.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to clean Easy to use Excellent product Will buy again
I would recommend this to a friend Great microwave
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooks fast and evenly as a microwave haven’t tried oven /broil function yet
I would recommend this to a friendBrand response from Samsung
Posted .We're glad to hear you're enjoying it, StatenIslandTess! Thanks for sharing. ^Jecca+-
- Cons mentioned:Door
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave does not sit level. Right front foot is shorter than the rest. Also, has something stuck between the glass door which makes the door look like it needs cleaned.
No, I would not recommend this to a friend Lasted 14 Months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in May 27, 2019. Early August, 2020 it is dead. I have a different Samsung Microwave that I purchased in 1984. It is 35 years old and still works. I firmly believe that they design things to break these days. The old one is full size and does not in the space intended for a microwave in my kitchen. Otherwise I would still be using the old ones.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! I'd like to provide this link (https://bit.ly/3gEC2We) to some information about what to do if the microwave isn't heating or starting. ^Jecca
Cheaper quality compared to the old previous model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for the second time because the first one lasted a very long time and worked perfect. This new identical purchase does not work anywhere as good as the previous. It takes over 50% more time to boil a cup of water as an example.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Panhandle! At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have any further concerns please reach out to us directly (1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513)
Referencing ticket Number: 1143908461
Thank you for choosing Samsung. ^Nic
Not the best microwave oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave oven almost caught our house on fire. Of ours you have to plug in your microwave in somewhere and usually it’s behind the microwave somewhere Well we plugged ours up and plumed it out from the wall a good 6 inched and used it to quickly make my kids some small pizzas by pizza number 2 my counter and the electrical socket was melting and I mean turning black and about to catch on fire and if I had not looked it probably would have the idea is great but product is a NO. We could not believe what had happened and it went back to store next day and we opted for a regular microwave and have had no issues
No, I would not recommend this to a friendTotal failure after 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had microwaves that outlasted cars (and one wife). Not this one. 15 months in (on a 12 month warranty, of course) it completely failed. The entire front assembly, door and electronic panel, worked its way lose and lost connection. I can get the panel to light up if I press it in but it won't accept any commands. Definitely not worth the cost to repair. Another throwaway piece of electronics. Definitely not up to Samsung standards. We have Samsung refrigerators, washer and dryer, all great. This piece is garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kelly! We'd like to help with this. Please reference ticket number 1142520670, and contact us via either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
- Pros mentioned:Grilling
Poor Microwave performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid a premium for the added crisping element. The product literature stated 1600 watt microwave power but was measured by Samsung tech at less then 1000 watt. Microwave performance is much less than the old small countertop unit that it replaced....very disappointed.
No, I would not recommend this to a friend Poor Longevity
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well, initially. After 1+ years, buttons started being glitchy. At just under 2 years of light use, started emitting smoke and failed to heat.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KimF,
Thank you for sending this review. We apologize that your unit is not heating and emits smoke and button malfunctions. We understand the difficulty of your situation since the microwave is an appliance used regularly to cook food and keep food items warm.
I recommend following the steps in these links below to help you with this concern:
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
The microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Visit the User's Manual on pages 31-32 for the Troubleshooting guidelines:
https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144880596 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
It works.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After buying the LG micowave and it breaking after using once, the button wouldn't lock or close. We took it back and now the Samsung is also glitching, hit or miss. It works, buy the extended replacement package. Best Buy is great about a no hassle return and swap.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Microwave. I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142483755 . We thank you for being a part of the Samsung family. ^Brad
Pretty nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave works well. I needed one bad after I had a bad experience with a Panasonic one.
I would recommend this to a friendConfusing.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good but need to go online for complete instructions.
I would recommend this to a friendBrand response from Samsung
Posted .Thanks for letting us know what you think, Nana! ^Jecca
- Cons mentioned:Noise level
Buyer Beware
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst microwave ever made. It is loud, cooks uneven and performs worst than than a microwave from the 60s.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ethanhunt,
Thank you for bringing this to our attention. We appreciate you informing us that your Samsung microwave is loud and cooks unevenly. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The link below contains troubleshooting steps when your microwave has temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144649096
Thank you, and stay safe!
-Angelica
Awesome appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Box came damaged on top. Has a minor bend on corner
I would recommend this to a friendNot up to my standards
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used this microwave for a few months now, and the motor is very loud when the turntable starts turning. The power is not enough for most items i warm so i must use more time to heat. It does work but its not that good for me
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Tider. We understand that a noisy appliance can be extremely frustrating, here's a link that will help! (https://bit.ly/3ziSyFS) If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143631637) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
- Cons mentioned:Door
Poor quality.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had less than a year and the door will not open when I push the button. I would not purchase again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Wakaf,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some troubleshooting links that might help you.
Condensation forms on the microwave door
https://www.samsung.com/us/support/troubleshooting/TSG01110250/
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
I hope your issue will be resolved.
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144382578
Thank you for choosing Samsung.
^Ross