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  • Front. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.
  • Angle. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.
  • Left. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.
  • Alt View 1. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.
  • Alt View 11. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.
  • Alt View 12. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.

Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel

Model:
MG11H2020CT
SKU:
8578027
Highly rated by customers for:
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Customer reviews

Rating 4.3 out of 5 stars with 2324 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers admire the 1.1 Cu. Ft. Countertop Microwave with Grilling Element for its size, ease of use, and grilling capabilities, frequently praising the interior and heating performance. Many appreciate the microwave's features and appearance, while some find the price reasonable. However, negative feedback focuses on the noise level and issues with the door and button quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 2,324 reviews

  • Button problems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is hard to find the right spot to push the buttons. The door opening button needs to be pressed twice most of the time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We all want a hassle-free experience with our appliances. Let us assist you with the microwave.

      Here is a link to help you with the buttons of the microwave. Please follow the steps and click the hyperlinks for further assistance.

      Microwave control panel does not respond.
      https://www.samsung.com/us/support/troubleshooting/TSG01001961/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146544423 to help our team pull up your information.

      Have a great day.

      ^Aloe Samsung

  • Cons mentioned:
    Door

    N.O

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    do not purchase, door breaks and gets stuck.. best buy sent repair out same problem again within a few months.. now im out of luck

    No, I would not recommend this to a friend
  • Cons mentioned:
    Door

    Samsung Microwave. Ceramic Inside

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is horrible. Only had it for about a month and now door won’t open. Very disappointed with this microwave. Trying to see how to return it.

    No, I would not recommend this to a friend

  • average at best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    over priced IMO for what really is a budget microwave with attractive skin

    No, I would not recommend this to a friend

  • Frustrated

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shortly after we bought the microwave the door opener stopped working. Every time we need to open the door it takes 2 hands, one to press button and one to pull door

    No, I would not recommend this to a friend

  • I don't like the functions of microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The numbers are hard to press for setting timer. The door is not aligned with the frame of the microwave. But I do like the ceramic on the inside of the microwave.

    No, I would not recommend this to a friend

  • Stopped working after 5 months.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately we had to have a repair service come out 3 times. Couldn't figure out what was wrong and finally replaced the entire internal components. Not too happy with Samsung at this point. Too bad.

    No, I would not recommend this to a friend

  • Microwave oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave Bad screen when pushing the numbers it pops out the layer looks bad

    No, I would not recommend this to a friend

  • The microwave did not work at all.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave would just turn on and we would have to unplug it to make it turn off. Bought before we moved and by the time we took out of the box and tried it the 15 day return policy was expired. Would highly recommend trying immediately upon receipt as the store wouldn’t take it back....beyond angry....you shouldn’t have to pay more for the geek squad coverage to have a working appliance less than 30 days after purchase. Lost a customer for life.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Door

    The door can't be opened

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a joke. After one year, the door can't be opened!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Grilling

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this microwave! We've had it for almost 2 years now and still works great!

    I would recommend this to a friend

  • Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the microwave .very pleased with it

    I would recommend this to a friend

  • A decent microwave, a little small though.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do like the microwave, my old GE was more spacious. It works fine.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Door

    broken door

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door broke within 4 months of purchase. Royal pain

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello JonB,

      Thank you for your inquiry, we appreciate this. Your inquiry is very important to gauge our products and how to improve further. We only want you to get the best experience using our Samsung products.

      I highly recommend clicking this link for future reference or guide:
      Samsung microwave is not working:
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/

      TROUBLESHOOTING:
      https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf User Manual page 31

      The microwave control panel does not respond:
      https://www.samsung.com/us/support/troubleshooting/TSG01001961/

      You may check this link for parts:
      https://www.samsungparts.com/Default.aspx

      You may check this link for future reference to reduce unnecessary repairs over the appliance's lifetime.
      https://www.samsung.com/us/home-appliances/microwaves/countertop/mg11h2020-1-1-cu-ft-counter-top-microwave-with-grilling-element-stainless-steel-mg11h2020ct-aa/#support

      Please take note of your warranty coverage:
      ONE (1) YEAR PARTS AND LABOR,
      TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
      https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA
      https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf User Manual pages 33 to 34

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144695252

      Thank you for choosing Samsung. Have a great day.

      Joe Samsung

  • Poor quality, door broke within 2 months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a poor quality product. The button that opens the door broke within less than two months. Now we have a brand new microwave and have to pry to door open to use it. Unfortunately it happened a week after Best Buy's very short return period so I guess we have to go through Samsung's warranty. Waste of money and now will have to waste a ton of time trying to get it fixed or replaced.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Microwave. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142885299. We thank you for being a part of the Samsung family. ^Brad Samsung

  • It's an ok microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really nice but for the price you could get a larger one

    I would recommend this to a friend

  • Not a great brand

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues with setting the clock and their technical support couldn’t help me. I had to call a second time and finally got someone who was intelligent and did solve my issue. There’s a lot I don’t like about this model. It works fine but the wattage isn’t right - it’s the same wattage that I’m used to but it takes longer to perform tasks now with this brand new microwave than it did with my old microwave. :(

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate your valued feedback, GoodKarmaCosmetics! This information helps us to improve the overall customer experience. ^Jecca Samsung

  • Pros mentioned:
    Size

    Great microwave for small places

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size of this microwave & how it fit for the small space I had.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Door latch broken new out of box

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Opened the box and door latch was broken and would not open. Samsung customer service was awful!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Scott, I realize that you received a broken item and know how frustrating that can be. I would like to extend an offer in getting this issue resolved. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143521550. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave!! Very pleased with Best Buy service

    I would recommend this to a friend
Page 106, Showing 2,101-2,120 of 2,324 reviews
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