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  • Front. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.
  • Angle. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.
  • Left. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.
  • Alt View 1. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.
  • Alt View 11. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.
  • Alt View 12. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.

Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel

Model:
MG11H2020CT
SKU:
8578027
Highly rated by customers for:
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Customer reviews

Rating 4.3 out of 5 stars with 2324 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers admire the 1.1 Cu. Ft. Countertop Microwave with Grilling Element for its size, ease of use, and grilling capabilities, frequently praising the interior and heating performance. Many appreciate the microwave's features and appearance, while some find the price reasonable. However, negative feedback focuses on the noise level and issues with the door and button quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,324 reviews

  • Rattled

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly after two days, which it was rarely used, it started to rattle and we had to return it and buy another one.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JamesKaye,

      Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      ^Chrystel Samsung

  • No Quick Cook

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought that all microwaves had the quick cook option of pushing a number for the minutes that you want something to cook. Not this microwave. What a pain!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback. ^Lo Samsung

  • Broke after 47 days. No more anything Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung microwave stop working after 47 days of normal household use. Should've have known better than to buy Samsung. Bought their most expensive tablets and they failed in about a year. Now buying Apple IPads and have had them for 3+ years with no issues and very smooth operation. Our Samsung dishwasher works intermittently. No more Samsung products of any kind in my house.

    No, I would not recommend this to a friend

  • Don’t buy! Product failed in 15 months!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well at first. Barely used the grill rack. Had to go online fir manuals. Anyway failed in 15 months. Microwave kept turning itself on by itself without anything inside and even with the door open! No repair available. Kicked yo the curb…

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Maria, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143827283) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung

  • Not too happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job but the door is not aligned properly and the start button is hard to push at times.

    No, I would not recommend this to a friend

  • I hate this microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so disappointed. The "quick start" options aren't quick at all! I've never seen/had a microwave that you had to press at least two buttons to get quick starts to start!

    No, I would not recommend this to a friend

  • Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The latch button does not pop it open you have to push and pull it open at the same time. Not happy with this microwave at all.

    No, I would not recommend this to a friend

  • Door broke in less than 2 months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for our mountain cabin. The door broke in less than 2 months. Disappointed with the quality. The samsung warranty kicked in and a technician came over to fix it. But for a reputable brand and for it’s price, it’s disappointing. Unfortunately it’s past the time to return it so I have to live with it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Microwave. I am glad to see that our Certified Samsung Technician was able to resolve your issue. We thank you for choosing Samsung. ^Brad Samsung

  • Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY DISAPPOINTED, the defrost works horrible, and the warming part, does not warm properly as soon as I saved money will buy another one at different store!!!!!!!

    No, I would not recommend this to a friend

  • TERRIBLE PRODUCT!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read reviews!! Unit will not turn off since door latch sensor does not work correctly. Buttons will not function. Samsung warranty & customer service is terrible.

    No, I would not recommend this to a friend

  • Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks, take 3 min to warm food, wish I would have gotten the one that was $20 less.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, we can definitely understand how frustrating it can be when you purchase an appliance and it's not working as expected. I have attached a link to a troubleshooting guide that may help with the concern you're having with your microwave not heating (https://bit.ly/3JmF8hp). If the issue persists or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144023454) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Would not recommend.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointing. Stopped working a few months after I bought it. One day the controls stopped working and whenever it was plugged in and the door closed, the light would be on, the table spinning, but apparently not actually heating. Returned for store credit.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, you are a valued member of the Samsung family and your experience matters to me! Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. I hope to have another opportunity to show you how great our support can be! ^Lena Samsung

  • Nice but flawed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first the door would spring open when the lever was pressed as it should. Now, after only a week, I have to yank the door open. It no longer springs open. I am thinking about calling repair. Also the "clear" button is very hard to spot. I couldn't find it myself because it was not clearly marked, but found out where it was through the manual. Otherwise it is beautiful but these defects make it disappointing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Handy,

      Thank you for bringing this matter to our attention. Your feedback is important to us. At Samsung, we do understand the inconvenience it has caused you using your Samsung Microwave. Rest assured we will consider everything to help improve our Samsung products.

      Below are the following links that can explain the issues you are having:
      What causes a microwave door to stick?
      The first and most likely option is simply that something gummy has interfered with your microwave's door latch. Your microwave sees a lot of food pass through the door. It's not that unusual for something to get caught in the door mechanism.

      How do you unstick a door that won't open?
      If you need to open a stuck door, you should try jiggling the door, pushing, and moving the doorknob. If you are on the inside and stuck, remove the door off the hinges. You can also use a bobby pin, paper clips or your credit card, or simply take the doorknob off. You can also call a locksmith or a crafty friend.

      Link to get the Serial and Model Number of your Microwave:
      https://www.samsung.com/us/support/#find-codes
      The model number is MG11H2020CT.

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144780054

      Thank you for choosing Samsung. Have a great day.

      Joy Samsung

  • Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with unit. after 1 month door does not open when button is pushed. Need to slightly lift door in order to open. Also, have experienced intermittent failure to heat item in oven. Plan to notify Samsung of issue with expectation to replace.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello. We completely understand the frustrating feeling when a brand new appliance isn't working as designed. We want to do everything that we can to resolve your concerns! Please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143631438) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty Samsung

  • Great of small kitchens, limited counter space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and reliable. This is the second one we've purchased. Same footprint, same button locations, no learning curve :o)

    I would recommend this to a friend

  • Died in 5 months

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lasted 5 months and now it is a huge paperweight! Save your money.

    No, I would not recommend this to a friend

  • Just ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pizza crisper doesn’t seem to do the job to well. Also the power from regular heating is not that great.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks, Atpat, for letting us know what you think of this microwave. Samsung is always grateful for feedback from our valued customers like you. ^Jeccca Samsung

  • Stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave looks nice and the crisping feature and ceramic interior are a plus, but my unit stopped working shortly after buying it. One day I went to use it and the screen was off and the buttons would not respond. I have no idea why it stopped working, but luckily I was still within the 14-day return period. If you are looking for a new microwave I highly recommend doing some research and reading customer comments first.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi ianmckaye,

      Thank you for your honest feedback and we hope for your good health. We are glad that your microwave was well within warranty and the replacement, it appears that it is working as intended for you. Your microwave is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of:

      ONE (1) YEAR PARTS AND LABOR

      TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON

      Please click on the link below for the complete warranty coverage.

      https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA

      Please feel free to communicate with us through the channels below if you have additional questions.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Your reference number: 1144225269

      Leo Samsung

  • Broken door

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The doors was broken, unfortunately for us, we did not open the product right away( due to remodel work) and Best Buy is not responding for the item less than the month of the purchase

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this don't hesitate to get in touch with our
      BestBuy Customer Service department at (888) 237-8289, available 24 hours a day.
      They can answer your question or transfer you to your local store to answer your specific inquiry about their damage during delivery and return policy.

      Have a great day.

      ^Charles Samsung

  • Worst microwave i ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is loud and I mean loud; it does not cook as it should, you have to set for double the amount of time than you would for other micro waves with same voltage. I would send back except I am disabled and unable to get to post office.

    No, I would not recommend this to a friend
Page 108, Showing 2,141-2,160 of 2,324 reviews
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