Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

No content
  • Front. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.
  • Angle. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.
  • Left. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.
  • Alt View 1. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.
  • Alt View 11. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.
  • Alt View 12. Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel.

Samsung - 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless Steel

Model:
MG11H2020CT
SKU:
8578027
Highly rated by customers for:
Loading...

Customer reviews

Rating 4.3 out of 5 stars with 2324 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers admire the 1.1 Cu. Ft. Countertop Microwave with Grilling Element for its size, ease of use, and grilling capabilities, frequently praising the interior and heating performance. Many appreciate the microwave's features and appearance, while some find the price reasonable. However, negative feedback focuses on the noise level and issues with the door and button quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 2,324 reviews

  • Dead on arrival

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s rare but even Samsung can send out defective products like this one. Right out of the box I had problems opening the door on this microwave. Did not even had the chance to use it. I put it right back in the box and going to Best Buy for an exchange.

    I would recommend this to a friend

  • Disappointed

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful. Takes twice as long to cook everything. I will be replacing it. Shower every fingerprint.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi GaleO,

      We understand your disappointment with your microwave. Let us assist you.

      Here are some tips that could help you prevent fingerprints on your microwave. Please visit the link below.

      How to clean a Samsung microwave.
      https://www.samsung.com/us/support/answer/ANS00062285/

      We would love to speak with you about your microwave's cooking performance and determine what assistance we can provide.

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146981814) to help our team pull up your information when you message us.

      Thank you.

      -Kimberly Samsung

  • Quit Working

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this in October 2018 and just stopped working today. This is 2nd Samsung appliance I have had issues with. I am going back to American made products (if there are any these days).

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there, JBuckeye! I have a couple things that might help you. If the microwave is powering on, but not starting or heating, then I recommend following the steps in this link (https://bit.ly/38n2cty). If it will not power on at all, then you can use this link (https://bit.ly/2HjBOon) to help. ^Jecca Samsung

  • Dont BUY

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible, I bought 3 of these and 2 of them don't work. They both wont open with the push button and one turns on when it's opened. I think they installed the microswitch in the wrong spot

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Mac22, I see you are having issues with your Samsung Microwave and understand how flustered you must be. I would like to help resolve your issue. Please contact us with your model and serial number handy. You can reach us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143424518.We apologize for any inconvenience and thank you for being a part of our Samsung family. ^Brad Samsung

  • Looks nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t work in my space bc the cord was too short and on the wrong side so it didn’t reach the outlet.

    No, I would not recommend this to a friend

  • disappointed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hard to read display in kitchen at night. Power much less than expected Great accessories. crisper, and tower

    No, I would not recommend this to a friend

  • Broken

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will have to return the door is not opening as per norm You have to use your fingers to pull it from the top of the door

    No, I would not recommend this to a friend

  • Noisy I returned it

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started making noises after one month. I don’t know recommend it

    No, I would not recommend this to a friend

  • Microwave

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn’t what I had expected because some of the parts want working

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues with your newly installed Samsung Microwave. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142736362. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Very nice microwave

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung products are great and worth the money. It is a great item for the cost.

    I would recommend this to a friend

  • Samsung microwave

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of this microwave is very low, the door is stuck after using it about 3 times. You have to press the button in one hand and use the other hand to pull the door out. Not recommended this product.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues with your newly installed Samsung Microwave. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142954061. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Faulty Door Mechanism

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The door mechanism on this model is faulty. I have a certified Samsung repairman coming for a third time before they will refund me. I do not want a replacement unit as the door issue seems widespread.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      HI there,
      I see you are experiencing issues with your Samsung Microwave. I am glad to see that you are headed in the right direction for a speedy repair. We are glad for you to be a part of our family and thank you for choosing Samsung. ^Brad Samsung

  • Samsung makes good TV, not microwaves

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung electronics are good, this microwave is not. I bought this in June 2021 and as with others, the door open button has failed. The door will not open without using two hands. The spring is too weak to push the door latches up far enough to allow the door to open so I have to push the button with one hand and pull open the door with the other. The grilling element never worked all that well (just use a convection oven or stove top). The microwave is also more noisy than my 35 year old Litton microwave that got fried by Potomac Edison.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heating, Interior

    Super Great Buy for the Price!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two weeks ago, I decided to get rid of our old GE microwave for a couple of reasons. The paint on the inside was peeling after years of cleaning, the wheels on the turn table had rusted and left rust stains on the floor of the microwave. The worst offender of all was the infernal beeping, which drove my husband up a tree. My husband and I also wanted a smaller microwave that would take up less space on our counter. Finally, we budgeted between $100 and $150 for our next microwave. We went to three stores before we ended up at Best Buy, because this store was the farthest out on our route. My husband's main criteria was a microwave that could be muted with a button on the panel, or at least with a series of panel pushes. We'd read about this feature online, but once we were out on the road, finding one was like trying to find the elusive leprechaun. None of the models at the other stores had a mute button, and the majority did not have a manual to ascertain if muting was an option. When we arrived at Best Buy, we were approached by a sales person in the appliance department, and my husband described what we wanted, mainly the mute feature. He looked at my husband like he had two heads and said, "Most people want to know when their food is done." I was sort of stunned. I think we are pretty capable of telling when the microwave stops without a beeping alarm that sounds like a garbage truck backing up. There were two microwaves on display with the mute button function. And wonders of wonders, manuals were available to peruse! While I realize I could have looked up a manual on-line with my iPhone, that is time consuming. How great of Best Buy to have a manual available! Because it was Labor Day week-end, this model was on sale for $144.00, which obviously fit in our budget. Besides the mute feature, I was super impressed with the ceramic interior (no peeling paint), and the metal free turn table (no rusting). At this point, we didn't even know about the crisper feature! We just wanted a microwave that was in our budget, didn't beep, and was easy to clean. I was also surprised at how quietly and easily the door closed. Our old one sounded like we were closing the vault to Fort Knox. After using this for a week and a half, I have to say that I am extremely impressed. The food heats evenly, even during defrost mode. The crisper feature works, although that isn't very important to us. It's more like a novelty than a necessity. The microwave is a little larger than we wanted, but sacrificing an inch of space on my counter is worth all the great features. I am extremely happy with this microwave and would recommend it to anyone.

    I would recommend this to a friend
  • Best Buy Employee

    Squeaky sound.

    |
    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this microwave in May, start having squeaky sound coming out from the turntable after 3 months.

    No, I would not recommend this to a friend

  • seems to work fine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the only problem is the plastic lining on the inside of the door is coming off.

    No, I would not recommend this to a friend

  • Product was D.O.A.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many of the numbers on the control panel did not work. We returned it and bought another Sharp Carousel.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

      Your reference number is 1144551893.

      -Noraina Samsung

  • Very disappointed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this microwave Oct ‘18 and we had problems from the beginning. It did not warm our food all the way through or evenly. Now, March ‘19- it broken completely. Not even 6 months later. Don’t waste your month. Not worth it.

    No, I would not recommend this to a friend

  • Lasted 45 Days

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on October 1. It quit working on November 15. That's the review- it doesn't matter what the problem turns out to be. After 45 days, I should just be happily using my microwave.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues with your newly installed Samsung Microwave. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142628549. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Slow

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Versatile but slow on microwave mode. Popcorn took twice as long as on other microwave.

    No, I would not recommend this to a friend
Page 109, Showing 2,161-2,180 of 2,324 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.