Customer Ratings & Reviews
- Model:
- MG11H2020CT
- SKU:
- 8578027
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers admire the 1.1 Cu. Ft. Countertop Microwave with Grilling Element for its size, ease of use, and grilling capabilities, frequently praising the interior and heating performance. Many appreciate the microwave's features and appearance, while some find the price reasonable. However, negative feedback focuses on the noise level and issues with the door and button quality.
This summary was generated by AI based on customer reviews.
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Owned for more than a year Microwave is slow to defrost and heat up items Top of unit gets gets very hot when using for more that 10 minutes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Thomas, thank you for letting us know! I want to provide you with as much support as possible. First, this link (https://bit.ly/2Ckl80c) will give you information on what might be causing the issue and how to resolve it. If that doesn't do the trick, please reach out to me for further support. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138718055. Thanks! ^Mae
worked fine for a little while...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to replace our 24 year old microwave. Just past the end of the one year warranty there is now an electric burning type smell while using it - cleaned it out well just to be sure, but the smell still happens. Needless to say it's now unplugged as I shop for a new one - NOT a Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ownedbypets,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the burning smell from your microwave. Don't worry will surely notate your feedback about this matter for a better product in the future.
Please see the below link for reference. See page 6, under CRITICAL USAGE WARNINGS:
https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144251057
Thank you for choosing Samsung. Have a great day.
-Trisha-
A fresh look for your kitchen!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Itd a great look for your kitchen best microwave ever
I would recommend this to a friendSmall microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was really small than I expected. Beside that everything work fine
I would recommend this to a friendLasted 3 months :(
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave lasted about 3 months. I've never seen an appliance die so quickly! What a waste of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsung understands how frustrating it is when a product doesn't live up to your expectations and would love to discuss this further with you. Please reach out to us via any of the following outlets and reference ticket number 1140351880.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398). We look forward to hearing from you. ^Lo
Door Broken after 1 Month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door doesn't open after owning this microwave for about a month. Pretty disappointing after spending the money on what should be a reliable microwave!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AlyssaF,
I see you are experiencing issues with your Samsung Microwave door. I would love the opportunity to chat and see how we can help resolve this issue. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143158332. We thank you for being a part of our Samsung family. ^Brad
No good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bottom already broke and most all funcion not working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JaeK,
We understand how you feel regarding your microwave. We will assist you in every way we can.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146612808), to help our team pull up your information.
Have a great day!
^Rodel
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't recommend it, low power and low quality ….
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertoB,
We understand how you feel about your microwave. We are here to assist you in any way possible.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146645069), to help our team pull up your information.
Have a great day!
^Rodel
Pure garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of junk. Brand new out of the box, and just as others have stated…. Door doesn’t even open.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Not as good as their TV's
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started smoking and making noises on first use. Scary when a strange smell bgan coming from the back of it. Returned item.
No, I would not recommend this to a friendBought April 9th, by July 1st, it's dead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't give this microwave a good review because after merely 12 weeks, it does not work. Something shorted out and other than the screen flashing 12:00 intermittently, it is essentially dead. Don't buy this microwave unless you want to buy another one three months later.
No, I would not recommend this to a frienddont like it it doesnt even have lighted key butt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this makes a loud very humming sound when cooking not happy with it only for cosmetic looks no lighted key pad seriously dont want it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there christyxoxo,
I would like to congratulate you on your new Samsung Microwave and thank you for taking the time to post your review. I understand you have some concerns with your unit making noise and I would like to provide some helpful information that can resolve these concerns. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143321657. We welcome you to our family and thank you for choosing Samsung for your newest addition to your kitchen. ^Brad
Don’t waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave only lasted two years. Please do not waste your money on this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bntc,
Thank you for reaching out. We appreciate you taking the time to share your feedback about your microwave. I'm sorry to hear that it only lasted for 2 years. We are here to help.
As per checking, your microwave has a one-year warranty for parts and labor, and 10 years parts warranty for the magnetron. You may refer to this link https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA for the warranty information of your microwave.
You can also visit our Support Center on this link https://www.samsung.com/us/support/service/ if you want to request service.
Another link that you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, videos, links, and other references that you might need for your microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144208160.
-Noraina
Strange issue with unit
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit's metal housing crushed in (Dented) during operation. It has been a nightmare dealing with Samsung Customer Service!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
I realize your experience has been less than ideal and I understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process.
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-
SAMSUNG) You may provide this reference number (1144968548) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Poor quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a little over a year. Then the door open switch started sticking and it has gotten difficult and cumbersome to get the door open.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Washer. If you are still having issues and need them resolved, Please visit (https://www.samsung.com/us/support/service/locations/). Thank you for choosing Samsung. ^Brad
2 month lifespan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave in July and it was broken by September. It stopped heating, light turned on and same microwave noise. I had another samsung microwave for years never had any issues but this model for me didnt work out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Mike, thank you for reaching out! I am here for you! First, I want to give you this link (https://bit.ly/2Ckl80c), that will provide you with information on what might be causing the issue, and how to resolve it. If that doesn't do the job, please reach out to me for further support. You can contact me through our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, or call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), and reference ticket #1138718192. Thanks! ^Mae
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick working 3 days after first use. Samsung service was supposed to be here a week ago to address issue. Still no service or contact.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were experiencing issue issues with your Samsung Microwave. I am glad to see that you are headed in the right direction for a speedy repair. Thank you for choosing Samsung. ^Brad
died afer a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this a year and it died today. Now I have to do the exchange under the 2 yr plan. This is not good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
I realize your experience has been less than ideal and I understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process.
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-
SAMSUNG) You may provide this reference number (1144964164) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
We just got it :(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just got this microwave to replace one we had well over 16 years and was still working. We haven’t had this more than a few months and it’s not heating very well at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LilyMac,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it's not heating very well. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144633741.
-Noraina
Brand response from MsSamsung
Posted .Hello LilyMac, I understand your frustration with this microwave. We would be happy to assist you with this. For further assistance, please contact Samsung Customer Support via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling: 1-800-SAMSUNG
^Michelle
Stoped functioning with a week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop heating up in less than a week of use! Be careful.. the timer did turn on, but the microwave wouldn’t heat up the food..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Microwave. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142780093. We thank you for being a part of the Samsung family. ^Brad