Customer Ratings & Reviews

After using this microwave for about a month, the door stopped working. We had to push the button and pull the door open. Samsung sent out someone to repair, and to our surprise they took the microwave with them instead of repairing on site. Over a week later they bring it back, door still not opening, and the body of the microwave now warped! He told us to contact Samsung again, and Samsung then assigned us that same repair guy, who never responded to the request. We now feel helpless as we are stuck with a piece of junk. I did not expect this customer experience after having such good luck with previous Samsung products.

Our space requires a small microwave. This fit the space and was reasonably priced. So far, the most annoying trait is that the carousel goes off track pretty easily. Be sure to place lopsided loads toward the middle of the glass. We have not used the grill feature, so critique on it will have to wait. I would probably purchase it again.

We bought this microwave online, after seeing it (not plugged in) at the store. We were shocked to realize that there was no light when you open the door. The grill feature is something we should read on, but we don't find it useful, since we just use it to defrost and heat up food. Maybe, it is a great feature. Also noticed it smudges with finger marks easily. Always having to clean the front isn't practical.

If you are looking for a decent microwave then this is the best option. the best feature is it is QUIET and you can disable the sounds on the button presses not to mention it does its job as a microwave

Had the same one for years, but old age got to it, so bought another newer one!

Had trouble getting the warranty applied. Microwave looks nice but is loud. Bought an open box with condition marked excellent, however the bottom right side is dented so it wouldnt sit straight until we propped it.

Disappointed, seems to heat unevenly! Tried different dishes, still has hot spots and barely warm spots. For the money I'd get something else

Great job Easy to order with quick shipping Everything I look for in online ordering

Very cool one for the price. Worth it.... Using it for the last 4 months, and no complaints..

I purchased this microwave on March 18, 2015 and on May 6, 2015 it just died while I was using it. My previous microwaves have lasted a minimum of 5 years so I did not buy Best Buys extended coverage. Best Buy won't help me because it is past 15 days. So now I am here without a working microwave. This is my final Best Buy purchase! Good company practice would be to let me exchange it for another one. I actually still have my receipt and still they won't do anything.

I purchased this unit for a friend around XMAS time. He and his wife love the unit. The "crisper" for pizza crust is amazing!

After 3 years the button to open the door doesnt work so need to use 2 hands to get it open, and now the digital numbers are fading so cant even use the clock or numbers anymore. Not a great product.

I usually like Samsung products, but this microwave died on me completely after 8 months. I do not even use it heavily. I had a cheap name brand one before I bought this one, and I owned it for 10 years with no problems. I kinda of wish I hadn't donated the old one to charity now. Ugh, what happened to the days when products were made well. I am sure it is still covered by warranty, but the return process it is just such a hassle. Oh well, what are you going to do? Not buy a Samsung appliance again, I guess.

Matches all my other Samsung appliances . Works great . Enjoying the added Bonus "Grill" button

I really enjoy my new microwave. Especially love the pizza settings and broiler

I purchased thos to replace a 15 year old Sharp microwave that the display was dying on. Otherwise the Sharp was still working just fine. This Samsung is a complete piece of garbage. In less than 2 years the door quit opening and it starts running when you push the door button. After this and all the safety issues with Samsung washing machines Iwill never buy another one of their appliances again.

I purchased my new microwave and surprisingly it did NOT come with a glass turntable! In what world does a microwave not come supplied with something as simple as a turntable. Apparently this model was supplied with the 2 additional items; a rack (Which is supposed to rest on TOP of the turntable) and a ceramic plate which does not interface with the turntable mechanism. Even in the product photos of this item shows that the glass turntable is included.

Terrible product, DO NOT BUY....I. bought this barely 4 months ago and the door lock mechanism is already failing, it gets jammed and I can't open without struggling with it. Barely used, It is noisy when its working.... Reached out to customer service with Samsung it is useless.

I hardly used this microwave. For the price point, I thought I was getting a decent small-to-mid-sizes countertop microwave. This thing died in three years. Lost complete power. I thought maybe it was a fuse, so I risked electric shock to replace that. It blew the fuse again (when popping open the door). Seems like a switch malfunction that will cost more to fix than buying a new one. Disappointing landfill fodder. Unfortunately, this is just one of the new/newish Samsung products I have had to fix or replace. I won’t buy another Samsung product again.

I had this microwave about a year, now it is completely dead. Only about 1 month after I purchased this unit, the power would suddenly shut down when I used convection oven function. I called Samsung, and technician came over to fix the problem. More recently, the same issue re-occurred. Called but Samsung said it just passed warranty, so can not fix it under warranty, though it is exactly the same problem. Very frustrated. I also had a samsung washer which was also under recall, and still did not receive refund check. Guess what? I will not buy any Samsung products going forward. A very frustrated consumer