Customer Ratings & Reviews
- Model:
- MG11H2020CT
- SKU:
- 8578027
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers admire the 1.1 Cu. Ft. Countertop Microwave with Grilling Element for its size, ease of use, and grilling capabilities, frequently praising the interior and heating performance. Many appreciate the microwave's features and appearance, while some find the price reasonable. However, negative feedback focuses on the noise level and issues with the door and button quality.
This summary was generated by AI based on customer reviews.
Bought two, both broke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave looks great and does a great job...when it works. Bought my first one and it had a horrible rattling sound when running, easily 5x louder than any normal microwave so I returned it and gave it the benefit of the doubt and picked up the same unit. Less than two weeks after the 1 year warranty, the microwave started failing. It shorts out for hours at a time and it's becoming more and more frequent. No point in contacting Samsung since it's two weeks out of warranty. I cannot recommend a Samsung microwave to anyone after two bad ones in such a short period of time.
No, I would not recommend this to a friendBroke after 3 weeks of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Power suddenly shut down, and microwave does not work at all. i brought it to best buy but they cannot accept return because its over their return policy and called samsung custmer service and do not want to refund the money. Do not buy, not a good quality for an expensive product and get broken after 3weeks of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Evelyn,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having issues with your microwave as it does not work at all after the power shut down. We are saddened to hear that it's already outside the return policy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you on the issue.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA for the warranty information of your microwave. You may visit this link https://www.samsung.com/us/support/service/ for our Support Center to request service.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144557575.
-Noraina
- Cons mentioned:Noise level
Was ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked ok for 3 years and started making this weird noise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, Mina. Here is a link that explains the noises that you may hear from your microwave (http://bit.ly/2TWGIfQ). We hope you find it helpful! ^Lo
- Pros mentioned:Size
Easy to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like a lot better then the Sears Kenmore that i had before.
I would recommend this to a friend Don't let the brand fool you
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave 14 months ago. After about six months, there were a couple times that it sparked and the lights flickered, but everything got better after unplugging it. However, now there is a loud humming sound and it does not heat anything up at all. If left on for about a minute, an odd smell comes out. The warranty is only valid for up to a year, so now there is no choice but to buy a new microwave. I have always been a Samsung fan, but this was a real let down.
No, I would not recommend this to a friendSS or Black?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review."Samsung - 1.1 Cu. Ft. Countertop Microwave - Stainless Steel " Do you see the word; BLACK in the description? No, it states ' Stainless Steel'. The ONLY SS is the trim on the front! It's 95% BLACK! Maybe Samsunk should have added Stainless Steel FACE!, Black case, Going back. I would recommend this to a friend if they like Black!
No, I would not recommend this to a friendStopped spinning after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After two years, it stopped spinning. This microwave apparently is not made very well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Donna D,
We know how convenient it is to have a microwave in our home since it can help us easily reheat or cook food. We are happy to help you.
I have shared a link below about the steps if the microwave turntable doesn't spin.
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
After following the steps, if the issue persists, please don't hesitate to contact us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146875951, which will help our team pull up your information.
^Rainly
Fire hazard !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave within 3 months the door was not functioning properly. Then at 2 years 6 months the microwave started to smoke from inside. I was reheating a leftover on a pyrex plate. Lucky that it did not burn my house down. I think that there is a defect in these microwaves. Look online regarding samsung microwaves. Stay away from this brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We understand the urgency of this review. We're here to help in the best way possible with your microwave.
If the microwave generates a strange noise, a burning smell, or smoke, unplug it immediately.
Your microwave oven will reheat food in a fraction of the time that conventional ovens normally take.
Please check this link to your user manual for details. Turn to page 6 and pages 27 to 28
https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145475756) to help our team pull up your information.
Have a great day.
^Camille
A Piece of Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I find the 4plus stars reviews puzzling as based on them, i purchased this microwave on June 30, 2016 and it died on January 14, 2017. I never really liked it as I found all the extras it was supposed to do never really worked for me but I used it for simply heating up things, and it lasted about six months. I also find that other websites gives Samsung microwaves one star and the sites are full of complaints-now why would that be so different than Best Buy's website? Something doesn't add up here, but needless to say I am very, very disappointed in this product. I hope Samsung will back it up.
No, I would not recommend this to a friendStopped working after 3 mos.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit in 8/2016. 11/2016 it stopped working. Had no power to it. No lights, no display. Called into Samsung to see what needed to be done to have it fixed since I only owned it for 3 months. Found out I have to ship it off to Samsung for them to see what is wrong with it and if it can be fixed. So for at least 3 weeks we won't have a microwave. I do NOT live in a small town but Samsung does not contract with anyone for service in my area. HORRIBLE service!!! I recommend buying no products from Samsung and definitely not this microwave.
No, I would not recommend this to a friendMisleading Ad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's going back because it is not stainless steel. It is black - matte finish- with a stainless steel frame around a black glass front. This should not be advertised as stainless steel. Since it does not match my other appliances, it's going back.
No, I would not recommend this to a friendQuality Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this 2 days ago. Right out of the box I notice one screw was missing at the lower right of the rear panel. I called the store and the lady was supposed to have the appliance sales person call me but have not heard. The other issue I noticed is the way the glass turn-table mounts. I think is a bit loose. Also, I don't think it heats evenly. I feel I do not have to deal with this matter from a brand new unit. I am returning this and will probably get a Sharp. I bought this to replace my 10 year old Sharp whose door button broke. But I like the controls and over appearance and quality of the Sharp. Hopefully, they made the door button more durable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
Ticket number: 1144531493
^Rainly
Very Poor Reliability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave oven in December 2015 and it lasted only 1 year. Stopped working completely. Unfortunately, it is 3 weeks beyond the warranty period and the cost to repair it is more than the price of a new microwave oven. My previous microwave ovens had lasted more than 10 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello akt501,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it stopped working completely after one year of use. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you on the issue.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA for the warranty information of your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144557767.
-Noraina
dangerous
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was great until it became possessed . It would turn on when the door was shut and run . The only way to stop it was to open the door. Then it started turning on by itself . Expensive for just 2 years of use and turned out to be a dangerous . I wish I could get my money back. I won’t risk buying Samsung microwave again.
No, I would not recommend this to a friendThis is the worst microwave EVER!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this about 2 months ago to replace our microwave that had went out. When we first brought it home it worked great, but about two weeks ago it stopped cooking our food properly. Example; A baked potato that normally takes 7 minutes, now takes 12, a frozen meal that should take 4 takes 10. I have tried to get in touch with customer service and they are no help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lauren24,
Thank you for bringing this to our attention. We understand how inconvenient it is to have a Samsung microwave that no longer cooks your food correctly and if you didn't get help from one of our representatives. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to the troubleshooting guide that you can check, which may help us fix the issue of it stopped cooking food properly.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual, where you can find additional information about some issues you might encounter in the future and how to troubleshoot it. See pages 31-32.
https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number:
-Angelica
No flat plug if you have rear clearance issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't come with a flat plug. So it got returned as soon as I unboxed it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Eric,
Thank you for sharing your sentiments about the Samsung microwave. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
Cheaply made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My unit lasted 9 months before something shorted out in the inside. Lights no longer work. Clock doesnt work. It will not turn on unless you hold it at a specific angle. No quality here, so you might as well buy the cheaper units from the off-brands.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello jw79,
Thank you for reaching out. We appreciate you taking the time to share your experience with your microwave. I'm sorry to hear that the lights and the clock no longer work, and it won't turn on. We would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001964/ to know why your Samsung microwave does not turn on or off.
You can also check this link https://www.samsung.com/us/support/answer/ANS00087028/ to guide you on how to set the time on your microwave. Just click "Set the time with the Clock button (several models)".
Also, you can visit this link https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf for the user manual. Just go to page 13 for setting the time, and pages 31 and 32 for the troubleshooting guides.
I recommend you check this link https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA for the warranty information of your microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144200723.
-Noraina
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my 90 year old mother for Christmas a year ago. She loved it until the one year warranty was up, when the microwave shorted out and died. I had not extended the warranty because what microwave doesn't last more than a year? Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nomoresamsung,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the microwave not working. If the microwave isn't starting or heating, the most common reason is in Demo mode.
I highly recommend clicking these links below for a basic troubleshooting guide:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
or
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
For future reference please click on the link below for other troubleshooting guides:
https://www.samsung.com/us/support/search/?query=microwave+dead&referrerPageUrl=https://www.samsung.com/us/support/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144250629
Thank you for choosing Samsung. Have a great day.
-Trisha-
Died at 13 months now its junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was nice while it worked, but it just died 1 month out of warranty. Powers off at random. What junk, hardly used it and now its dead.
No, I would not recommend this to a friendBad Door Release
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works Ok but the door won't open without using two hands.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KeithM,
It is unusual for the microwave door to be difficult to open. Let us ensure that we can prevent this from happening again.
Here is a link to ensure that the microwave door easily opens. Please see the "Make your microwave's exterior shine" section, follow the steps, and click the hyperlinks for further assistance.
How to clean a Samsung microwave.
https://www.samsung.com/us/support/answer/ANS00062285/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146579656 to help our team pull up your information.
Have a great day.
^Aloe