Customer Ratings & Reviews
- Model:
- MG11H2020CT
- SKU:
- 8578027
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers admire the 1.1 Cu. Ft. Countertop Microwave with Grilling Element for its size, ease of use, and grilling capabilities, frequently praising the interior and heating performance. Many appreciate the microwave's features and appearance, while some find the price reasonable. However, negative feedback focuses on the noise level and issues with the door and button quality.
This summary was generated by AI based on customer reviews.
Handle Latch Broke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in February and it worked well until the latch to open the door broke. Now the door sticks shut and you have to pry it open. No good!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samm, I realize that you are having issues with your Samsung Microwave door not working properly and know how this is not ideal. I would like to extend a hand in getting your unit working properly. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143520608. We thank you for being a part of our Samsung family. ^Brad
Rattles all over after 2 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst microwave I've ever purchased. After 2 months of light use, it rattles all over requiring repairs. Grilling feature sounds good but is useless. Quality control at its worst!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello joeaustin,
Thank you for reaching out and letting us know that your Samsung microwave rattles and if the grilling feature is useless. We apologize for the inconvenience this might have caused you. It's not the experience we want you to have with us. We're here to help.
Attached is a link to the troubleshooting guide that you may check, which can help fix the noise issue with your Samsung microwave.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may also refer to the user manual for additional troubleshooting steps that you can do if you encounter any issues with the product in the future. See pages 31-32.
https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf
For the Grill Cook feature, I've included a helpful link containing information on using it and other elements on your Samsung microwave.
https://www.samsung.com/us/support/answer/ANS00087023/
You can also find it on page 19 of the user manual.
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144229165
-Angelica
Didn't Work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautiful unit - good looking, quiet and solidly built, however the turntable skipped/caught after less than 1 min. of operation. checked for possible causes, tried again, returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144550358.
-Noraina
disapointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased microwave 3 years ago and one day crapped out
No, I would not recommend this to a friendBrand response from Samsung
Posted .I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Lena