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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2324 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers admire the 1.1 Cu. Ft. Countertop Microwave with Grilling Element for its size, ease of use, and grilling capabilities, frequently praising the interior and heating performance. Many appreciate the microwave's features and appearance, while some find the price reasonable. However, negative feedback focuses on the noise level and issues with the door and button quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 2,324 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this small microwave. Big enough for our needs but doesn’t take a lot of space

    I would recommend this to a friend
  • Pros mentioned:
    Grilling

    Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had the microwave very long but seems to get the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and great for my kids Looks good in my kitchen

    I would recommend this to a friend
  • Pros mentioned:
    Grilling

    Rated 5 out of 5 stars

    Installation was excellent with instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great with our new range and refrigerator with remodeled kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Grilling

    Rated 5 out of 5 stars

    Excellent appliance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as described on the internet. Great appliance.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good basic microwave.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave lacks a "timed cook" feature that my previous microwave had that allowed me to input the exact time to cook foods or to reheat items. This microwave lacks this feature. It does have an "auto reheat" feature which automatically sets for 6 minutes and some odd seconds. You can, of course, stop it. There is a feature which allows you to stop and reset the auto reheat plus or minus 30 seconds at a time, which to me, being old school (and old) is just a pain in the ---. Overall, I purchased it because of it's size. It is just okay. I haven't tried the "grilling" feature, which I will probably never use.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time to share your feedback with us, SelmaSheba. ^Lo Samsung

  • Rated 4 out of 5 stars

    Great product...confusing features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave overall works great. No complaints at all. I don't really get the "grilling element" because it doesn't seem to really "grill" anything. It all works really good though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is very nice for the price! It even has convection and that was a plus!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Best Buy Customer Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as an open-box excellent item. When it was delivered I opened it to find that the microwave door would not open. Thinking it might have some sort of safety I plugged it in to find that pressing the open door button activated the microwave with the door open about 1/4”. After contacting customer service I was told that they would initiate a replacement to be sent to me, in the meantime I should start my return. I sent the microwave back, and when my replacement didn’t arrive (after 10 days or so) I contacted customer support to be told that I would not be receiving a replacement and that they were initiating the refund for my money… which I would not receive for another 7-10 days. At this point I was offered a $20 gift card for my trouble that would be mailed to me in the same 7-10 day period with apologies to the misinformation of the previous agent. I finally received my refund but no gift card. Again I contacted customer service to be told that I was not receiving a gift card and that they were unable to send me a gift card. When asked how they could compensate me, the answer was that they would notify quality assurance to make sure no one else would receive this treatment. They again gave me the line “My apologies for the previous agents misinformation”. Altogether I spent well over 4 hours in contact with customer service for them to hold my money for over 14 days with no help. I eventually bought the microwave through other means and it has been great so far.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Bestbuy clients,

      We know how frustrating it is to deal with the experience you had with your Samsung microwave. We'd love to help you.

      To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Nice Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an easy to use microwave until you get into using the grilling feature which is also pretty easy but you will need the instruction booklet to remember all the presets and Combi mode etc I did cook a steak in my microwave though with just the grill feature so that was a fun test. Worked ok but I don't think I'm ever so busy I need to "nuke" (grill) a steak for 40 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best we ever had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were suprised how easy it is to use and how fast the food cooks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Powerful and heats food quickly. Recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It goes above and beyond what you would expect from a microwave

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      You're absolutely right, Reaper! This microwave has some amazing features. ^Jecca Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great microwave for the price!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is easy to use and has multiple functions all in one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    But One - You’ll Be Glad You Did

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great feature set. Very reasonable price. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Does what we need when we need it. Looks great and easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Small, efficient, easy to clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is pretty impressive for the size and price.

    I would recommend this to a friend
  • Pros mentioned:
    Grilling

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not just a microwave. This thing can also be used to grill fish or steaks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good steady counter microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had a great experience with this microwave. The features were very helpful to us.

    I would recommend this to a friend
  • Pros mentioned:
    Heating

    Rated 5 out of 5 stars

    Works better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful microwave. Heats up food quickly. I love the stylish look.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      This is fantastic news, Avesfan. Thank you for the 5 Stars. ^Lo Samsung