Customer Ratings & Reviews
- Model:
- MG11H2020CT
- SKU:
- 8578027
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers admire the 1.1 Cu. Ft. Countertop Microwave with Grilling Element for its size, ease of use, and grilling capabilities, frequently praising the interior and heating performance. Many appreciate the microwave's features and appearance, while some find the price reasonable. However, negative feedback focuses on the noise level and issues with the door and button quality.
This summary was generated by AI based on customer reviews.
Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had no problems. Look nice and works well. This was a great choose.
I would recommend this to a frienddead in less than two years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave in December of 2017. It worked fine until today, when it completely died. I have tried to plug it in multiple outlets, all which are working just fine. This microwave doesn't turn on. It doesn't do anything at all. I've been a pretty big supporter of all things Samsung but, to say the least, this is pretty lame that the microwave didn't even last two years. I don't think I've ever owned anything that has crapped out on my this fast.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ghny21,
Thank you for letting us know about your microwave. We apologize for the inconvenience it may cause you. I'm sorry to hear that you've already conducted the basic troubleshooting steps; however, the microwave is still not working. We are happy to hear that you are a big supporter of our Samsung products.
I will provide you with a link that indicates a troubleshooting guide if the microwave stops working.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001963/.
Here's another related link: https://www.samsung.com/us/support/troubleshooting/TSG01207757/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144221207
^Rainly
very high quality, a little smaller than I wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has the high quality I expect from Samsung for sure. It is unfortunately on the small side for a family of six.
I would recommend this to a friendPerfect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.makes a great pairing with my Samsung cook stove and rest of my appliances
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is excited to know that we have added something special to your kitchen with the sleek design of our microwave. Happy Cooking and welcome to the Samsung family. ^Cat
Multi-functional microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all expectations. Haven't tried the browning tray yet. Looks good on the countertop.
I would recommend this to a friend1.1 Cu. Ft. Microwave wi Grilling element
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Features we like: This 1000watt unit runs quietly, heats evenly, has a bright interior light (which turns itself off if you forget to close the door). The Ceramic coating inside is easy to wipe clean. The three-legged rack & pan has been useful for warming or toasting bread & rolls. Don't like: The touch screen has no backlight & the buttons require more pressure than I prefer.
I would recommend this to a friendAdequate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job but it has issues that would have been show stoppers:. Rotating tray frequently dislodges; soften feature doesn't function as expected; buttons are tough to read at counter height.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Robert,
We appreciate you taking the time to leave us a review on your 1.1 Cu. Ft. Countertop Microwave with Grilling Element - Stainless steel. You made an excellent choice, and we are pleased to hear how happy you are!
Please know that we value your feedback, and we will continue working on improving the quality of the products and services we offer.
The turntable is designed to, well, turn. The continuous rotation generally assists the microwave in providing more even heating of your food. When it's not rotating correctly, there's often a grinding noise (or the setting is turned off). A dirty track or roller ring can also cause it to get stuck. Finally, make sure it's positioned correctly so it can work.
Turn table does not rotate and is making noise https://www.samsung.com/us/support/troubleshooting/TSG01001970/
In some households, the microwave is used more than any other kitchen appliance. If you keep your microwave clean, old food won't stick around, and there will be no funky smells. Remember, it is easier to clean messes right after they happen, and if you clean the microwave periodically, that sticky film won't form. Here's to having a microwave that's squeaky clean.
Caution: Never use any type of abrasive cleaner or solvent, such as alcohol, benzene, ammonia, or paint thinner, in the microwave. Also, never use steel wool or bleach. Doing so will damage the finish, and rust will form. When cleaning the exterior, be careful not to get liquid in the vents of the microwave.
How to clean a Samsung microwave https://www.samsung.com/us/support/answer/ANS00062285/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MG11H2020CT/AA
NE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Samsung will charge a repair fee for replacing an accessory or repairing a cosmetic defect if the damage to the unit and/or damage to or loss of the accessory was caused by the customer. Items this stipulation covers include:
- A Dented, Scratched, or Broken Door, Handle, Out-Panel, or Control Panel
- A Broken or missing Tray, Guide Roller, Coupler, Filter, or Wire Rack
User Replaceable Parts may be sent to the customer for unit repair. If necessary, a Service Engineer can be dispatched to perform service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144764977
Have a great day.
^Charles
microwave oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No cooking instructions came with the microwave. Disappointed Its also not an energy star appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the significance of learning how to operate an appliance, especially in cooking, CarolH. We'll be delighted to help!
Microwaves have been a modern convenience for quite some time. But your Samsung microwave makes things even more accessible with its unique features, such as Sensor Cook. Select what you're cooking and leave the calculations up to your microwave. After a long day at work, you can finally relax.
How to cook with your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00049159/
The oven has an energy save mode. This feature saves electricity when the oven is not in use by turning off the display entirely, including the clock display. Usually, when the stove is not in use, the oven enters standby mode and continues to display the clock. (check page 14 of the manual for reference.)
• Press the Eco button.
Result: Display off, including the clock.
• To cancel energy save mode, open the door or press the Eco button. The display shows the current time, and the oven is ready for use.
You may also refer to pages 12-22 of the user manual for more information about using the oven.
https://downloadcenter.samsung.com/content/UM/202106/20210608173638632/MG11H2020CT_AA_DE68-04270A-05_EN_210503.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145604076) to help our team pull up your information when you message us.
Thank you!
-Angelica
Excellent service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding experience. The sales person was friendly and very knowledgable
I would recommend this to a friend- Cons mentioned:Door
Samsung Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY FVIS MICROWAVE! Purchased for Black Friday special and only lasted a day in my home! Door stopped working and had to return it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. This is not the experience we expect from our customers. We’re saddened that you no longer have the product, but we hope to work with you again in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
—Vannesa
Happy with my new microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooks very fast and evenly. The door latch is nice also.
I would recommend this to a friendDoor Button is Bad..Check Reviews
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open box item that was labeled as excellent condition. The door button did not work so obviously no one from Best Buy had bothered to check the item before calling it excellent condition. It was shipped to the house for free, but to return i had to haul it to my car for a trip to UPS or Best Buy to return. Before ordering a replacement I rechecked the reviews. It had what seemed like decent reviews until i read only the 1 stars. So many complaints about the door button. One reviewer took three tries to get one that worked. How can you design and sell a $180 microwave with a faulty door. The auto reheat is really just a timer and will turned your rice into rocks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CharlenaS,
Thank you very much for your review of our products. Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145306480 to help our team pull up your information.
Leo
It is a value for money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for grill microwave oven and this is the best option that is value for money
I would recommend this to a friendGreat microwave for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really glad I made this purchase. Great value for the price!
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super item for the price...really like the infrared toaster feature...we put out toaster away
I would recommend this to a friendSamsung - 1.1 Cu. Ft. Countertop Microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was bought for my daughter's apartment. She says it works well.
I would recommend this to a friendBrand response from Samsung
Posted .Thanks, RadioDoc, for sharing Samsung with your family. We're so pleased that she's enjoying the microwave. ^Jecca
Works great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is one of my preferred for quality now and this is no different.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for being a loyal Samsung customer, Chazz. ^Lo
Exactly what Burlington wanted
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s perfect same make and model per the Burlington spec book
No, I would not recommend this to a friendlove it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.definitely worth it. I love it.. no problems Great price
I would recommend this to a friendTop Notch Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid microwave, solid price! Love the grill feature!
I would recommend this to a friend