Customer Ratings & Reviews
- Model:
- ME11A7510DG/AA
- SKU:
- 12374643
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the product's compact size, overall performance, and sleek design, which many users find both attractive and efficient. Users also frequently highlight the ease of use, effective ventilation, and straightforward installation process as key benefits. While the appliance is generally well-regarded for its power and interior space, some customers have noted that the fan can be quite loud during operation.
This summary was generated by AI based on customer reviews.
Great little microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave, solidly built, heavy. You need to make sure you have the enough space to install this.
I would recommend this to a friendBad quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this microwave. It stopped heating food a year and a half in- SO conveniently 6 months after the manufacturers warranty ends. Now I have to pay half of the value of it to make it work again. No, I didn't spend hundreds on an extra warranty - because when the heck do microwaves break? This one does, apparently. And even though the magnetron has a 10 year warranty, they'll make every effort to say it's not that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a working microwave for heating our food. Let's get this taken care of.
Here is a guide to help you if your microwave is not heating.
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151479596) to help our team pull up your information.
Have a great day.
^Camille
HORRIBLE PRODUCT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other than looking nice, this is the absolute worst microwave ! The keypad is not backlit so even during the day you need a kitchen light or flashlight to be able to see the display. The product manual is unhelpful and the people at their 800 number help line are just as bad. Every time you set a cook time, you have to press START or nothing happens. Nothing is automatic. It’s antiquated and frustrating to use this product. I would NOT RECOMMEND this microwave. Ever !
No, I would not recommend this to a friendGreat Microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live this microwave! Everyone always asks how to open it lol!!
I would recommend this to a friend- Pros mentioned:Overall performance
Run don't walk to an appliance store!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is fine but dealing with Best Buy has been a true nightmere! We received 22 text from Best Buy and their outsourced delivery service -- three home visits - One where they forgot to bring the microwavem -- after 30+ days of texts, home visits and store visits -- we cancelled our purchase and went to a real appliance store where we had the same microwave delivered and installed in less than a week!!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
This is not the experience we want for our customers, and feedback like yours will certainly help us to continue improving our customer experience.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Samsung Microwave
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the style of the microwave goes great with my cabinets
I would recommend this to a friendBest Microwave on the market!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Microwave. We are very pleased with it. Thanks
I would recommend this to a friendSlim
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this microwave because the the slim height design.
I would recommend this to a friendGreay product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great brand and product it was not to hard to install. You will need and second set of hands
I would recommend this to a friendSamsung Slim Microwave.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it being slim, leaving more room. looks great
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this microwave.very easy to use.bluetooth access also
I would recommend this to a friendMiss
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the microwave it's good for the price Love it
I would recommend this to a friendbuyer beware
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave in September of 2022 and I have already had issues with it. The microwave randomly started to perform like it was possessed. the microwave would start on its own and while it was running it would steadily keep adding on to the time; then the fan would turn on and switch speeds by itself. I tried unplugging it and plugging it back in to reset it and even wiping the touch screen with water incase there was something on it and it still was acting up. I'm not sure what is wrong and trying to figure out how to get it fixed. I am not sure if this is a problem anyone else has had, or if mine was just defective, but the microwave had messed up only about a year into having it. I am just now attempting to fix it so I can sell it because I purchased a new one as soon as this Samsung started messing up on me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Aaron J,
We understand your frustration about the performance of your microwave. We are here to help you.
I've provided a link below for the steps if the Samsung microwave turns on by itself. You can select the nearest issue by clicking the radio button.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147478923, which will help our team pull up your information.
^Rainly
- Cons mentioned:Fan noise
Noises
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice but somethings wrong with its insides because it sounds like its going to explode.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the frustration of dealing with a noisy microwave, Roman. Let us assist.
Here is a link with information about microwave sounds and the reasons they occur. Browse the guide and select a sound similar to what your microwave creates for the troubleshooting steps.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151209139) so our team can retrieve your information when you message us.
Thank you.
-Angelica
It’s skinny and sleek
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far works great. Juts out more than I realized.
I would recommend this to a friend- Cons mentioned:Fan noise
Noises
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After installing above the range and plugging it up it sounds like its going to explode.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment of dealing with a noisy microwave, Roman. Let us help.
Here is a link with information about microwave sounds and the reasons they occur. Browse the guide and select a sound similar to what your microwave creates for the troubleshooting steps.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151209388) so our team can retrieve your information when you message us.
Thank you.
-Angelica
microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy. Looking forward to using new appliances in my new kitchen!
I would recommend this to a friendSam NOT SO Sung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.6 months and dead. Waiting over a week for service. Replaced my 27 year old unit that was still working with Samsung junk. Samsung appliances ..... RUN!!! Ranges, Refrigerators, you name it, they have full time staff 24 / 7 to help with just 20 people in front of your call because they can't make product that lasts anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Daniel, we understand your frustration if you have been waiting for over a week for a service visit and have still received no update on your service technician. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number (1151697185) to help our team pull up your information.
Have a great day.
^Camille
Slim fit
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small & quiet. Love the fan power to extract while cooking.
I would recommend this to a friendMicrowave that is super unfriendly to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most USER UNFRIENDLY MICROWAVE I HAVE EVER USED. FOR EXAMPLE TO REHEAT YOU PRESS THE REHEAT BUTTON THEN INSIDE-THE MICROWAVE THE COOKING GUIDE TELKS WHAT BUTTON TO PRESS THEN YOU HAVE TO PRESS OK. THEN YOU NEED TO PRESS START THATS JUST ONE EXAMPLE. TO CHANGE THE TIME IS A CHIRE IN ITSELF INCLUDING CHANGING THE POWER. SETTING. YOU NEED TO HAVE A MANUAL NEARBY TO TO DO IT
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sammy,
Thank you for reaching out and sharing your experiences with your microwave. I'm sorry to hear that you're having issues with the settings and with the buttons of your microwave. We would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00049159/ to guide you on the issue. This link has the instructions on how to cook with your microwave.
Another link you can check is this one, https://www.samsung.com/us/support/troubleshooting/TSG01001961/. This will guide you in the troubleshooting steps in case the control panel of your microwave does not respond.
I also recommend this link, https://www.samsung.com/us/support/troubleshooting/TSG01110126/. This link will guide you if self-clean or other buttons do not light up or respond, or the panel is locked on a Samsung oven.
You may also refer to the user manual on this link https://downloadcenter.samsung.com/content/UM/202107/20210722134137943/ME11A7710D_00_EN_MES_CFR_210622.pdf and go to pages 33-37 for the troubleshooting guide.
Should you need more assistance, please feel free to get back to us via the following options:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144185950.
-Noraina