Customer Ratings & Reviews
- Model:
- ME11A7510DG/AA
- SKU:
- 12374643
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the product's compact size, overall performance, and sleek design, which many users find both attractive and efficient. Users also frequently highlight the ease of use, effective ventilation, and straightforward installation process as key benefits. While the appliance is generally well-regarded for its power and interior space, some customers have noted that the fan can be quite loud during operation.
This summary was generated by AI based on customer reviews.
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this microwave! The exhaust fans work great!
I would recommend this to a friendStopped heating.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it January 2022. Now in September 2023 it stopped heating. After a long wait for appointment from geek squad there are trying to get it working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. If you need further help with the microwave after your appointment with Geek Squad, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146281473) to help our team pull up your information.
Have a great day,
-Ernest-
Jack10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance works well I recommend this Product
I would recommend this to a friendgupta
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good to use. It's look good in my kitchen. cooking is good.
I would recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave work great and also the color looks nice
I would recommend this to a friendSamsung microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy again. Control panel stopped working after two months. Long wait on phone to get Samsung to respond. Best Buy will not do anything unless you bought their warranty. Took a long time for Samsung to get a repair man to service. I would go with GE next time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mary,
We know how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link for troubleshooting steps for the control panel of your microwave that is not responding; kindly click the embedded words.
Microwave control panel does not respond.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147867334) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Classy looking microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It fits and looks so classy in our remolded kitchen!
I would recommend this to a friendGreat microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave for small dishes not large bowls..
I would recommend this to a friendGreat microwave until it quit working!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this microwave back in March of '22 and have loved it for the last 2-1/2 years, until this last weekend. We were trying to heat up some left overs, when it just wouldn't heat anything up! We had to look up the warranty coverage (1 yr) and when we purchased it, as we still consider it NEW!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We value your sentiments regarding the condition of the microwave. We'd love to help you with this.
The below guide will show you the steps to correct the microwave's functionality and get it to heat.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
To learn more about the microwave's warranty coverage, kindly check out this link below:
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=ME11A7510DS/AA
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147499262, to help our team pull up your information.
Have a great day!
^Chrystel
poor design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.our touchscreen failed after 2 years of use. not satisfied with touchscreen buttons right above a stove
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
Thank you for bringing this to our attention. Let's go ahead and have the microwave back on track.
Kindly check the link below to help you with the microwave’s control panel.
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1150891746) when you message us so our team can retrieve your information.
Thank you.
-Leo
Exhaust fan doesn’t really work like they advertis
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a decent microwave, the fan is very loud and barely sucks any air at all, it blows like a champ out of the top though so there’s that….
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this to use as a hood over our range. We still don't know how to program the keys - it's not intuitive. We have another microwave on the counter that we use. We hate that the manual is online.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand the confusion with operating a new appliance at home is. Let us help.
Here is a link to the user manual; kindly go to pages 11-18 to learn more about the buttons of your microwave.
User manual.
https://downloadcenter.samsung.com/content/UM/202411/20241118165509139/O_01._IB_FULL_ME11F7510MT_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148441137) to help our team pull up your information when you message us.
Thank you.
-Ricardo
C-F2 error message
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 days past the 1 year mark, I got an error code C-F2 (communication error) and sadly Samsung was quick to dismiss me letting me know the 1 year warranty had expired. When it works it's great, however, be sure to get an extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LatresiaD, we understand how dealing with a microwave showing an error code feels. We're here to assist.
Here is a guide to help you with your microwave error code. Please browse the "C-F0, C-F1, C-F2" error code to know the definition. Kindly follow the troubleshooting guide.
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147758715) to help our team pull up your information.
Have a great day.
^Camille
Meh...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The manual is not great. Not sure why you need wifi and voice control for a microwave. And it was $400.
No, I would not recommend this to a friendDismayed for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great snd works great…but, directions and processes are NOT USER FRIENDLY. Makes little sense, especially the “quick guide”. It is as if they included the wrong directions. Gennerally, the directions are very poorly written and confusing. No Touch Pad light so you can’t see it without turning another room light on. You can’t select sounds to turn on/off—only all on or all off. Fan is good and strong. Lights are good and bright, but bulbs are haligen not LED. They burn hot and can burn you if accidentally toching them. Samsung has not met my expectations.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello David,
We appreciate the review about your overall experience using the microwave.
Should you need further support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Horrible microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The circuit board has already failed after 1.5years. It would cost $479 to repair it! Sad, they Don’t make things to last. I’m Sorry I replaced my old one that worked. I just wanted all of my appliances to match.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DeborahR, we understand your frustration with the circuit board and the repair cost. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number (1151646887) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Size
Excellent microwave for right spaces
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing microwave for small spaces. If you have minimal clearance between your oven and microwave, this is the unit to get.
I would recommend this to a friend Don't buy open box from Bestbuy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second open box microwave I try to buy from bestbuy. It was an open box "good". It looked good, but didn't have any of the accessories. We noticed that it came with extra mounting bolts and that the originals were thread damaged. When trying to fit the new bolts we noticed that the mounting nuts where damaged too. Since I didn't find out soon enough and the return period already passed, I'm stuck with an unmountable microwave and even if I want to buy the accessories to replace the missing ones I'm gonna be spending more money than the value of a new microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Broken Promises
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sold me an "open box" microwave and I knew it was open box. They mentioned it would include all the installation hardware and when we found the time to install we found out that it did not include the bracket to install. When we called they didn't have a solution for me that wasn't going to cost me "MORE." Dissapointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Design
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design of this stove looks very nice in my new kitchen!
I would recommend this to a friend