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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 775 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are positive about the product's compact size, overall performance, and sleek design, which many users find both attractive and efficient. Users also frequently highlight the ease of use, effective ventilation, and straightforward installation process as key benefits. While the appliance is generally well-regarded for its power and interior space, some customers have noted that the fan can be quite loud during operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 775 reviews
  • Pros mentioned:
    Size

    Rated 1 out of 5 stars

    SO BUMMED!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so bummed. We took out a loan to remodel our tiny kitchen in the summer of 2022 and splurged on this low-profile microwave to go over the range to save some counter space. We have had nothing but trouble with it. About a year in, it became possessed and would turn on randomly when we weren't even in the kitchen. I had a total tech membership, which allowed the service people to come out, order a new door, and then come back and install it. Ever since the door was replaced, the light stopped working. The total tech 2-year warranty expired so we couldn't fix that...then, during Thanksgiving break of 2024, it stopped working again! This time, it turns on but won't heat anything. Now we are SOL and temporarily using a 10-year-old $50 microwave from our garage, which works great but takes up a lot of the counter space in our tiny kitchen. We are going to do lots of research before we spend so much money on a microwave! Ugh. Very disappointing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We understand that having a microwave that stops heating and a light that's not working can be frustrating. Let us assist.

      The link below contains information on what to do when the microwave has stopped heating.

      Samsung microwave is not heating:
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working

      If the microwave does not heat, you may also check page 35 of the user manual for other solutions and page 36 when the light does not work.
      https://downloadcenter.samsung.com/content/UM/202411/20241118165509139/O_01._IB_FULL_ME11F7510MT_AA_EN.pdf

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1148116588) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim, classy, very good product so far these 2 weeks that we have used it. Installation was pretty straightforward, noise is not loud at all, spacey on the inside as well. As of now, pretty satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and the size allows me to use tall pots so I can cook for my entire family!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Samsung quality, through and through.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had nothing but Samsung appliances in my kitchen for years. They've all been great (apart from a dishwasher that failed multiple times... although fixed through warranty) and this microwave is no exception. Simple, sleek, works great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 4 out of 5 stars

    sleek

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size. very nice looking microwave. only thing its hard to figure auto setting

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and easy to install I thought it looks awesome Ever the kids thought it looks great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent look and finish. Being compact in size fits very well within our kitchen Project.

    I would recommend this to a friend
  • Pros mentioned:
    Ventilation

    Rated 5 out of 5 stars

    Love this Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave has WiFi and great power. Love the built in vent that is perfect for my oven located right below this. Buy it !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    love it, just one design improvement needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really beautiful, easy to use and easy to clean microwave, replacing another brand that was difficult to clean , without the surface peeling. My only issue is that it is difficult to see what I'm pressing, on the control panel, that part needs to light up!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking microwave. Sleek and slim looking. Its a little deeper then I would want, not sure why they cant make it as deep but it looks very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Ventilation

    Rated 5 out of 5 stars

    Great new choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. After measuring bowls I found all the ones I use fits. The additional space above the stove is amazing. Making cooking easier. And the vent hood feature really is as good as they claim. I am so glad I made the change to the low pro

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Samsung microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first microwave we picked up was damaged when we opened the box at home. Returned to Best Buy and they ordered a replacement. After a week, we were able to pick it up - and opened the box in-store to make sure there was no damage. Installation was fairly straight forward and easy. It does stick out from our cabinets further than our old microwave, but it's profile gives plenty of head-space over the stove. The keypad is extra sensitive, I tend to hit the buttons accidentally when closing the door. Haven't set up the "smart" features yet. Hopefully, it'll perform well for awhile!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    New microwave

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to ditch the counter top microwave and go with the over the stove,heats things up nice and hot and pops a great bag of popcorn,wasn’t too hard to install either but you need an extra set of hands when it’s time to mount

    I would recommend this to a friend
  • Pros mentioned:
    Size, Ventilation

    Rated 5 out of 5 stars

    For a Tiny Home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my tiny home that was under development. Its really compact and the integrated extractor is no joke as it displaces enough air to extract the fumes from my wifes cooking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fits Perfect & Works Well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this to replace stove exhaust and free up a counter from microwave. Instruction is easy to understand with its template.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    New microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is the perfect size for my kitchen. I really love the settings on this microwave and how easy it is to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit and it looks great, very happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Nice slim shape microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice slim microwave that does the job as the big one but with less space. I love it but the only thing I don’t like is the sensitive touch every time you want to whip it the fan and the light turns on.

    I would recommend this to a friend
  • Pros mentioned:
    Ventilation

    Rated 5 out of 5 stars

    It may be slim, but so are the plates of food

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to save space on the counter and with it being slim it didn’t eat up a lot of space above the stove like regular size range top microwaves do. I like that I had the option to connect to an external vent to goes out the roof. It may be thin but I don’t plan on cooking anything that’s over 8 inches thick In height. Wife is happy… on install if the cabinet has a lip on the bottoms front, you can’t set the guide on the wall flushed to the underside, you have to add the measurement of the lip from front underside to equation and use a leveler.

    I would recommend this to a friend
  • Pros mentioned:
    Ventilation

    Rated 5 out of 5 stars

    Samsung ME11A7510DG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek and elegant. Very good ventilation. Wi fi feature and voice control are an added help while cooking

    I would recommend this to a friend