Customer Ratings & Reviews

Perfect fit for over the stove. Staff were great. Helpful and very knowledgeable of the product.

Great microwave and opened up more space in our kitchen and the company that installed it was in and out very quickly and it looks amazing

We didn't like it. Most every time I cooked something, the inside door, glass plate, and even my glass dish would be covered in sweat. A lot of wetness everywhere. I was always having to dry the inside off. Never had that problem in my other umpteen microwaves over the years. Also, it was too shallow. There wasn't enough room to grab the rim of a fave dish of mine. What I disliked the most is how it was almost impossible to not touch a button when opening & closing the door! Time & again I'd accidentally push a button; even with my arm! I so disliked that! Some ppl loves it; not me! Glad I returned it. And to top it off, it still didn't give me the clearance I desired from the stove to the microwave!

The microwave works really well. The lighting is all leds and the smarthings app is kinda cool.

Great!! We bought this as a house warming gift for our son. Fit perfectly and the compact style was just what they needed

Looks great/ works great! Only downfall is that the numbers do not light up for at nighttime.

This slim design really opens up the space above the oven. If your main use is reheating - this is a great microwave.

This microwave is good and works well however it came with one of the lights at the bottom blown out. The light does not work but I am in contact with support to see what can be done about it

Nice low profile - gives a lot of room over the stove. Super easy to install. aven't used all the options yet but looking forward to it.

We bought this in March 2020 before we needed it, since we had a rebate to use up. It then sat in a box and I eventually installed it myself. But then the house where it was installed sat empty until Feb. 2024. So, it was finally first used then. This unit is like a GMC Hummer: wrong in so many dimensions. The button to turn on the hood is right next to the handle to open it. As a result, until you get used to it, you will have to live with the hood coming on every time you use it because you will accidentally turn it on. The fact that it is a wifi appliance is just plain stupid. Who needs wifi access to a microwave... You can upload timing information and turn the light on, but (for obvious reasons) you can't actually turn the unit on. The worst part is that within three months (but after the warrantee was up because of the delay in use) the touch screen stopped working. Following suggestions in the instruction manual did not work. Customer service was horrendous. I started the chat at 12:13pm. After 20 minutes, I was finally given instructions cut and pasted from the generic online suggestions, including "read the instruction manual on how to unlock if it is locked." After 45 minutes I was told that they were going to make me a generous offer. After 55 minutes this tuned out that for $160 more than the unit is at Best Buy we could have it replaced (with Samsung paying for shipping, installation and taxes). After I told them I was going to leave a horrendous review, I finally, at 70 minutes into the chat, ended up chatting with someone who claimed to be a supervisor. They happily started back with "your options are..." Anyway, after 80 minutes I "hung up"... The saddest thing is that I just ordered the Samsung replacement unit from Best Buy. Why would I be so stupid? Because I know it will fit into the brackets, etc. I will stick with another manufacturer in the future. No more Samsung.

Compact giving more cooking space. Easy to use. Great features. Love it.

Love the way it looks and it is working just great

we are very happy with our new microwave. I really would recommend

Surprisingly easy to install and my mother loved it. I bought it for her birthday and it looks nice above her stove.

Do the grade job but my appliances everything would be great. Thank you so much.

My kitchen is under remodel haven’t used it yet. Will come back w update

Good compact design. Just what we were looking for.

This microwave is the perfect size while not being so large.

First one I got was shattered out of the box. They still installed it and I had to have the potential of broken glass falling at any given moment onto my brand new stove for an entire week. In my opinion they should have not left the broken unit. It was a safety hazard. The unit itself once i got one that was not damaged is okay. I like the look. It gets three stars for that. I HATE that the controls are on the door. This is such a TERRIBLE design. You are constantly pressing buttons just opening and shutting the thing. AND the door swing is 4" longer than it needs to be because of that as well. When you open it you have to stand WAAAAY back to open it then when you shut it you have to remember how long it is so you don't whack yourself in the head.

Good quality... Good service of Best Buy... the best, the way of schedule the delivery