Customer Ratings & Reviews
- Model:
- ME11A7510DS/AA
- SKU:
- 11619733
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
JUNK!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete JUNK. It died in two years, and SAMSUNG just throws up their hands... I purchased all new appliances after having good results from Samsung in the past. All my appliances lasted over a decade and were still working when I updated them. After Mutiple trouble shooting calls and clueless people at Samsung support I'm being told to replace the unit at my expense. Needless to say, I am very disappointed. You would think the least they would do is a very deep discount along with free delivery and installation since I have already pair full retail on all of these items. I'm sure my old Microwave is still working for my neighbor who picked it up FREE from my curb! What horrible customer retention from such a giant company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Garry,
We understand the importance of a working microwave at home. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150834180) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
A perfect fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am extremely pleased with my Samsung over the stove microwave. I was never able to find a compact model for the available space I have. This model has all the features of a larger model including WiFi connectivity.
I would recommend this to a friendMicrowave
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is perfect for our kitchen. It does not take up to much space and gave us some space we didn’t have. It works pretty well and heats up the food.
I would recommend this to a friendBeautiful but the interior height is limiting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice, but the inside is really small. We realized this was not the one for us.
I would recommend this to a friendDont buy.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a lemon. Had only 18 months and it started sparking. Also it was extremely hard to navigate the clock set etc... smart features were useless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance. Let us help you with your microwave.
Here is a link to the user manual; kindly go to pages 11–12 for a guide on how to navigate time, and pages 13–15 for a guide on how to use smart features.
User manual.
https://downloadcenter.samsung.com/content/UM/202411/20241118165509139/O_01._IB_FULL_ME11F7510MT_AA_EN.pdf
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your mircrowave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147869701) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Microwave/hood
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great for 2 years but now iv lost the screen .
I would recommend this to a friendSearch for tossed parts
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the microwave, but setting it up is still ongoing. Bought it Open Box from Manchester, got it home and discovered parts were mising to set it up to fit our conditions. The store had displayed it and threw away the packaging and the include parts. Took days of searching, making a part we couldnt find, and are still waiting for a back ordered part.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Range
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Put this over our stove and it is absolutely beautiful. Saved us so much counter space and I love the touch buttons.
I would recommend this to a friendMicrowave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are very sensitive. Our display screen messes up about once every two or three months. We have to unplug it and this fixes the issue temporarily. We find that it is not very user friendly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JamesM, having a working microwave button is important to operate the microwave properly. We are here to help.
Below is a link to help you diagnose if your microwave buttons are sensitive. Please click on the embedded word.
Microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147681378) to help our team pull up your information.
Have a great day.
^Camille
Slim
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With out cabinets a standard size microwave would have been too big and feel like its right above the oven so this slim one makes the kitchen look correct
I would recommend this to a friendSamsung smart slim Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s in good condition and like new even thought i bought open box microwave.
I would recommend this to a friendGreat product so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the vertical space savings and i dont miss the larger heating cavity at all. So far its worked perfectly. Wifi connectivity was a snap
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy return even open box did not use cannot be used as recirculate
I would recommend this to a friendGreat purchase and experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy I decided to purchase this microwave! Cooks and heats up food nicely! Good price also! Installers were very professional and quick. Job well done!
I would recommend this to a friendMore than 30” necessary for installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If installing next to a wall or pantry on the hinge side you need an additional 1 1/2 inch of clearnce to allow the door to open to a full 90 degrees.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you very much for your observation of our microwave. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Samsung microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave. Fits great needed a short height unit. Cooking is accurate. Only down side is no power level button, need to use wifi to adjust. So you will need to able to connect to wifi.
I would recommend this to a friendThin microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had one I had to return because it didn’t work but this one works great
I would recommend this to a friendGood value when you don't have the space
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sticks out a little further than a traditional microwave but it was still more affordable than modifying the cabinet above
I would recommend this to a friendOver the range microwave reveiw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all, its a very nice unit. Easy to install. The bad part " to me" the under unit counter top light is NOT bright at all, even on high. The exhaust on "high stting" is LOUD, i feel too loud for being rear vented through the wall
I would recommend this to a friendBrand response from Samsung
Posted .Hi Mark R,
It's disappointing when the features of this Samsung microwave model don't quite live up to expectations. Let us provide details and help.
Microwaves typically do not produce noise measured in CFM because they are designed to operate quietly. Any noise they do make is usually minimal and related to the operation of the internal components, such as the turntable or fan. If your microwave seems unusually loud, I have shared a Samsung link below to help further.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Over-the-range microwaves historically used halogen bulbs for their cooktop lighting due to several reasons:
1. Heat Resistance
2. Color Temperature
3. Size and Fit
However, as LED technology has advanced, many newer models are now equipped with LED cooktop lighting. LEDs offer advantages such as lower energy consumption, longer lifespan, and potentially cooler operation. I have shared a Samsung link below for your reference to a microwave model that uses LED for its cooktop.
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-1-cu--ft--smart-slim-over-the-range-microwave-with-550-cfm-hood-ventilation--wi-fi---voice-control-in-black-stainless-steel-me11a7710dg-aa/#support
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147359480 to help our team pull up your information.
Leo
Slim
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stuck out too far from cabinet- love the slim look not the depth
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, KateS.
Thank you very much for your observation of our microwave. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille