Customer Ratings & Reviews
- Model:
- ME11A7510DS/AA
- SKU:
- 11619733
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Loud, but works well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, looks sleek, but the exhaust is very loud.
I would recommend this to a friendHORRIBLE PRODUCT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other than looking nice, this is the absolute worst microwave ! The keypad is not backlit so even during the day you need a kitchen light or flashlight to be able to see the display. The product manual is unhelpful and the people at their 800 number help line are just as bad. Every time you set a cook time, you have to press START or nothing happens. Nothing is automatic. It’s antiquated and frustrating to use this product. I would NOT RECOMMEND this microwave. Ever !
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Run don't walk to an appliance store!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is fine but dealing with Best Buy has been a true nightmere! We received 22 text from Best Buy and their outsourced delivery service -- three home visits - One where they forgot to bring the microwavem -- after 30+ days of texts, home visits and store visits -- we cancelled our purchase and went to a real appliance store where we had the same microwave delivered and installed in less than a week!!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
This is not the experience we want for our customers, and feedback like yours will certainly help us to continue improving our customer experience.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Nicemicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it work just fine but not easy to set the time clock.
I would recommend this to a friendGreat Microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live this microwave! Everyone always asks how to open it lol!!
I would recommend this to a friendGreat little microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave, solidly built, heavy. You need to make sure you have the enough space to install this.
I would recommend this to a friendbuyer beware
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave in September of 2022 and I have already had issues with it. The microwave randomly started to perform like it was possessed. the microwave would start on its own and while it was running it would steadily keep adding on to the time; then the fan would turn on and switch speeds by itself. I tried unplugging it and plugging it back in to reset it and even wiping the touch screen with water incase there was something on it and it still was acting up. I'm not sure what is wrong and trying to figure out how to get it fixed. I am not sure if this is a problem anyone else has had, or if mine was just defective, but the microwave had messed up only about a year into having it. I am just now attempting to fix it so I can sell it because I purchased a new one as soon as this Samsung started messing up on me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Aaron J,
We understand your frustration about the performance of your microwave. We are here to help you.
I've provided a link below for the steps if the Samsung microwave turns on by itself. You can select the nearest issue by clicking the radio button.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147478923, which will help our team pull up your information.
^Rainly
Samsung Microwave
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the style of the microwave goes great with my cabinets
I would recommend this to a friendBest Microwave on the market!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Microwave. We are very pleased with it. Thanks
I would recommend this to a friendpoor design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.our touchscreen failed after 2 years of use. not satisfied with touchscreen buttons right above a stove
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
Thank you for bringing this to our attention. Let's go ahead and have the microwave back on track.
Kindly check the link below to help you with the microwave’s control panel.
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1150891746) when you message us so our team can retrieve your information.
Thank you.
-Leo
Slim
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this microwave because the the slim height design.
I would recommend this to a friendSamsung Slim Microwave.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it being slim, leaving more room. looks great
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this microwave.very easy to use.bluetooth access also
I would recommend this to a friendMiss
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the microwave it's good for the price Love it
I would recommend this to a friendGreay product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great brand and product it was not to hard to install. You will need and second set of hands
I would recommend this to a friendIt’s skinny and sleek
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far works great. Juts out more than I realized.
I would recommend this to a friendmicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy. Looking forward to using new appliances in my new kitchen!
I would recommend this to a friendMicrowave that is super unfriendly to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most USER UNFRIENDLY MICROWAVE I HAVE EVER USED. FOR EXAMPLE TO REHEAT YOU PRESS THE REHEAT BUTTON THEN INSIDE-THE MICROWAVE THE COOKING GUIDE TELKS WHAT BUTTON TO PRESS THEN YOU HAVE TO PRESS OK. THEN YOU NEED TO PRESS START THATS JUST ONE EXAMPLE. TO CHANGE THE TIME IS A CHIRE IN ITSELF INCLUDING CHANGING THE POWER. SETTING. YOU NEED TO HAVE A MANUAL NEARBY TO TO DO IT
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sammy,
Thank you for reaching out and sharing your experiences with your microwave. I'm sorry to hear that you're having issues with the settings and with the buttons of your microwave. We would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00049159/ to guide you on the issue. This link has the instructions on how to cook with your microwave.
Another link you can check is this one, https://www.samsung.com/us/support/troubleshooting/TSG01001961/. This will guide you in the troubleshooting steps in case the control panel of your microwave does not respond.
I also recommend this link, https://www.samsung.com/us/support/troubleshooting/TSG01110126/. This link will guide you if self-clean or other buttons do not light up or respond, or the panel is locked on a Samsung oven.
You may also refer to the user manual on this link https://downloadcenter.samsung.com/content/UM/202107/20210722134137943/ME11A7710D_00_EN_MES_CFR_210622.pdf and go to pages 33-37 for the troubleshooting guide.
Should you need more assistance, please feel free to get back to us via the following options:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144185950.
-Noraina
Samsung microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy again. Control panel stopped working after two months. Long wait on phone to get Samsung to respond. Best Buy will not do anything unless you bought their warranty. Took a long time for Samsung to get a repair man to service. I would go with GE next time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mary,
We know how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link for troubleshooting steps for the control panel of your microwave that is not responding; kindly click the embedded words.
Microwave control panel does not respond.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147867334) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Slim fit
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small & quiet. Love the fan power to extract while cooking.
I would recommend this to a friend