Customer Ratings & Reviews
- Model:
- ME11A7510DS/AA
- SKU:
- 11619733
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Horrible microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The circuit board has already failed after 1.5years. It would cost $479 to repair it! Sad, they Don’t make things to last. I’m Sorry I replaced my old one that worked. I just wanted all of my appliances to match.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DeborahR, we understand your frustration with the circuit board and the repair cost. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number (1151646887) to help our team pull up your information.
Have a great day.
^Camille
Stopped heating.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it January 2022. Now in September 2023 it stopped heating. After a long wait for appointment from geek squad there are trying to get it working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We would love to assist you with your appliance. If you need further help with the microwave after your appointment with Geek Squad, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146281473) to help our team pull up your information.
Have a great day,
-Ernest-
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this microwave! The exhaust fans work great!
I would recommend this to a friendGreat microwave until it quit working!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this microwave back in March of '22 and have loved it for the last 2-1/2 years, until this last weekend. We were trying to heat up some left overs, when it just wouldn't heat anything up! We had to look up the warranty coverage (1 yr) and when we purchased it, as we still consider it NEW!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We value your sentiments regarding the condition of the microwave. We'd love to help you with this.
The below guide will show you the steps to correct the microwave's functionality and get it to heat.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
To learn more about the microwave's warranty coverage, kindly check out this link below:
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=ME11A7510DS/AA
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147499262, to help our team pull up your information.
Have a great day!
^Chrystel
Jack10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance works well I recommend this Product
I would recommend this to a friendMicrowave
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this to use as a hood over our range. We still don't know how to program the keys - it's not intuitive. We have another microwave on the counter that we use. We hate that the manual is online.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand the confusion with operating a new appliance at home is. Let us help.
Here is a link to the user manual; kindly go to pages 11-18 to learn more about the buttons of your microwave.
User manual.
https://downloadcenter.samsung.com/content/UM/202411/20241118165509139/O_01._IB_FULL_ME11F7510MT_AA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148441137) to help our team pull up your information when you message us.
Thank you.
-Ricardo
gupta
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good to use. It's look good in my kitchen. cooking is good.
I would recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave work great and also the color looks nice
I would recommend this to a friendC-F2 error message
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 days past the 1 year mark, I got an error code C-F2 (communication error) and sadly Samsung was quick to dismiss me letting me know the 1 year warranty had expired. When it works it's great, however, be sure to get an extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LatresiaD, we understand how dealing with a microwave showing an error code feels. We're here to assist.
Here is a guide to help you with your microwave error code. Please browse the "C-F0, C-F1, C-F2" error code to know the definition. Kindly follow the troubleshooting guide.
Samsung microwave error codes
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147758715) to help our team pull up your information.
Have a great day.
^Camille
Classy looking microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It fits and looks so classy in our remolded kitchen!
I would recommend this to a friendGreat microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave for small dishes not large bowls..
I would recommend this to a friendExhaust fan doesn’t really work like they advertis
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a decent microwave, the fan is very loud and barely sucks any air at all, it blows like a champ out of the top though so there’s that….
No, I would not recommend this to a friendDismayed for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great snd works great…but, directions and processes are NOT USER FRIENDLY. Makes little sense, especially the “quick guide”. It is as if they included the wrong directions. Gennerally, the directions are very poorly written and confusing. No Touch Pad light so you can’t see it without turning another room light on. You can’t select sounds to turn on/off—only all on or all off. Fan is good and strong. Lights are good and bright, but bulbs are haligen not LED. They burn hot and can burn you if accidentally toching them. Samsung has not met my expectations.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello David,
We appreciate the review about your overall experience using the microwave.
Should you need further support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Broken Promises
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sold me an "open box" microwave and I knew it was open box. They mentioned it would include all the installation hardware and when we found the time to install we found out that it did not include the bracket to install. When we called they didn't have a solution for me that wasn't going to cost me "MORE." Dissapointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Meh...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The manual is not great. Not sure why you need wifi and voice control for a microwave. And it was $400.
No, I would not recommend this to a friendDon't buy open box from Bestbuy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second open box microwave I try to buy from bestbuy. It was an open box "good". It looked good, but didn't have any of the accessories. We noticed that it came with extra mounting bolts and that the originals were thread damaged. When trying to fit the new bolts we noticed that the mounting nuts where damaged too. Since I didn't find out soon enough and the return period already passed, I'm stuck with an unmountable microwave and even if I want to buy the accessories to replace the missing ones I'm gonna be spending more money than the value of a new microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Didn't even last 3 months.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't had it for 3 months. The microwave has power, lights up, but no vent fan, turn table doesn't run, microwave doesn't operate. Over 500 dollars after tax and breaks down in 3 months. Unreal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello GMadden,
We understand the dismay about the microwave's overall performance. Let us help.
Below is a troubleshooting link to help with the microwave's vent fan.
The vent fan is weak on the Samsung over-the-range microwave:
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
To help when the turntable does not rotate, please check the troubleshooting link below.
The turntable does not rotate and is making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
Here is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151155296 to help our team pull up your information when you message us.
Thank you.
-Angelica
Installation not finished
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was not installed properly. I've been trying to get someone to come out for over a week and they keep telling me someone is coming out, but I keep getting the run around! Very disappointed !! I will be returning it !!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkR,
To better assist you with this issue, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
-Kimberly
- Pros mentioned:Size
Excellent microwave for right spaces
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing microwave for small spaces. If you have minimal clearance between your oven and microwave, this is the unit to get.
I would recommend this to a friend The app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We tried to connect the app but isn’t work……///////
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand you wish to connect your microwave to the range app. Let's get the details you need.
Please refer to your user manual for the step-by-step guide on connecting via the Smarthings App. Turn to pages 32 to 33, "SmartThings."
User Manual
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150300969) to help our team pull up your information.
Have a great day.
^Camille