Customer Ratings & Reviews
- Model:
- ME11A7510DS/AA
- SKU:
- 11619733
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Do Not Buy - Hidden Cost
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this microwave a year or so ago. The microwave is ok BUT it has 2 Charcoal Air Filters that Samsung recommends changing every 6-months. The filter costs $138 at Samsung (and is on back order); The same OEM filter is available at sears parts for $100. And that is for one of the 2 you will need. So $200 to change filters every 6 months for a $400 microwave!!!! Cheapest non-OEM is $40, but to think that Samsung wants to charge you $280 on their site every 6-months is highway robbery. I would have chosen a different brand with more readily available OEM parts if I knew.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to change time after electricity is off. You'd think it would auto reset.
I would recommend this to a friendBrand response from Samsung
Posted .We want to get you assisted with the clock in your microwave, Cole702.
We understand the hassle of setting the clock of your microwave each time the power is out for a long period of time. If it's just a power glitch for a few seconds or minutes, resetting the clock may not be necessary. If you need to set the clock again, please click this link for tips.
Please turn to page 12 of the microwave's user manual for easy steps on setting the time:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146031001) to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Design
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the design of this stove looks very nice in my new kitchen!
I would recommend this to a friend not what I expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This poduct does not have sensor cook. However, if you do an on line search and sort for sensor cook it is included. I was disappointed after it was installed to find this out. "auto cook" does not use sensor technology, but depends on the user to indicate the quantity.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ThorS,
We know that operating the microwave can be challenging. Allow us to guide you in using the microwave effectively.
Please see the "Using your microwave oven" section on pages 16-25 of the user's manual to help you use the unit effectively.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230913161016187/O_01._DE68-04568C-03_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146523007 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Size
Great Microwave!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the slim design! Gives extra room between microwave and cooking surface without giving up key features!
I would recommend this to a friend Seems like a great idea but not user friendly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I thought this would be a great idea. Less space in a new kitchen reno. I was wrong. If I was 6'4" or greater than this would have been great. But i'm not. It was way too high and made it very difficult to see what you were doing. Also It would not keep time. It was randomly adding time to the clock which made no sense. I've never had a microwave not be able to keep time. I even made double sure I was not somehow changing it. However I was not, it would just randomly add a minute or 3 to the clock. Not the timer for cooking but the actual clock. So we took it down and returned it. Just was not happy at all with it and bought a standard over the stove one. Which I'm perfectly happy with.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Teradawn,
Thank you for your inquiry, we appreciate this. Your inquiry is very important to gauge our products and how to improve further. We only want you to get the best experience using our Samsung products.
I highly recommend clicking this link for future reference or guide:
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Set the time on your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00087028/
The time is not displayed:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
User Manual Page 32
Specifications:
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-1-cu-ft-smart-slim-over-the-range-microwave-with-400-cfm-hood-ventilation-wi-fi-voice-control-in-stainless-steel-me11a7510ds-aa/#specs
TROUBLESHOOTING:
https://downloadcenter.samsung.com/content/UM/202202/20220210151444470/MS19M8000_AA_DE68-04464A-03_EN_MES.pdf
User Manual Page 33
You may check this link for future reference to reduce unnecessary repairs over the appliance's lifetime.
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-1-cu-ft-smart-slim-over-the-range-microwave-with-400-cfm-hood-ventilation-wi-fi-voice-control-in-stainless-steel-me11a7510ds-aa/#support
Please take note of your warranty coverage:
ONE (1) YEAR PARTS AND LABOR,
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
https://www.samsung.com/us/support/service/warranty/ME11A7510DS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144695729
Thank you for choosing Samsung. Have a great day.
Joe
Worst. Installation. Ever. Terrible. Design.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An utter nightmare to install. The very worst experience I've ever had trying to install an appliance. Do not try to install this yourself--hire someone and good luck. The installation bracket is terrible. Very hard to line up--doesn't hold weight--bends metal when not aligned. Where do I start with how awful and painful the installation process was. Took us 24 hours and repeat visits to hardware stores to get something to carry the heavy weight of the machine so we could align it properly. It should not have been this hard to install. It's a terrible design.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlanJ,
We are here to extend our help when it comes to the installation of your microwave.
We highly recommend having a qualified technician install this microwave.
For us to better assist you with the installation, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145830430, which will help our team pull up your information.
^Rainly
Requires a flashlight to use!!!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.should have the control panel marked ! It requires a flash light to read the controls!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JohnM,
We understand your frustration about the microwave's controls. We appreciate your feedback and will forward your suggestion to our engineering team so they can consider the possibility of having the keypad illuminated in future models. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Worst EVER STOPPED WORKING
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped heating up before the 1st year was even over. Id never recommend this and best buy is useless. Spent $500 on a microwave for it to not even last a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand that having a microwave that stops heating can be frustrating. Let us assist.
The link below contains information on what to do when your microwave stops heating.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
We've also provided the user manual for other recommended actions when the microwave does not heat. See page 35.
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150949386 to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Overall performance
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance, recommended and so nice, quiet.....
I would recommend this to a friend Mathis us a no for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave doesn’t hold time properly. Randomly adds time as it’s cooking, when I press a button it will randomly do something else. Unfortunately I’m outside the return period by 26 days
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sarah,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused.
Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144569853
Thank you for choosing Samsung.
^Ross
Stupid microwave “0” for quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this last year. One month after the one year “Warranty” expires, this stupid thing stopped heating food. Samsung wants $140 to check it. Its suppose to be one of the high end slim but support for it sucks. Stay away, just get a whirlpool or LG
No, I would not recommend this to a friendPop corn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Mike R wave works great I have fat fingers sometimes I turn on the light And sometimes I turned on the fan . The door is very big it's long and sometimes I hit my head on it when my girlfriend leaves it open. The mikerowave makes great popcorn it's good I like popcorn .
I would recommend this to a friendNice, but throws errors
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We get error code rh-1 at random. No documentation or support can be found online for this error code.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Jerry,
We know the frustration of getting microwave error codes. Let us resolve the error code immediately.
Please follow the steps on the link below to help you with the microwave error code.
Samsung microwave error codes.
codes.https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147093864 to help our team pull up your information.
Have a great day.
^Aloe
100% Frustration with Best Buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave with Bestbuy, the screws to replace the light under the microwave can't be removed because they are broken. Spoke 4 x times already with Best Buy, and they charged me for a replacement and installation. They came two times and none of the people that came had the order to uninstall the broken microwave and install the new one.... 100% frustration.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to raise feedback on your overall customer experience about this purchase.
Have a great day.
-John
Short lived
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it until it quit working. Less than 2 yrs old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the frustration of having an appliance that quits working. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 34.
https://downloadcenter.samsung.com/content/UM/202502/20250226161329120/01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151164116 to help our team pull up your information when you message us.
Thank you.
-Angelica
new?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am concerned this was a refurbished or open box item it has physical damage and the clock does not work and the paperwork except 1 paper is missing
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We want you to enjoy using your microwave, JefferyP. We'll walk you through how to properly change and set the clock time on your microwave.
Your microwave oven is equipped with a built-in clock. Looking under Power Level, you may see a tiny clock icon. That's because this button has a dual purpose. Learn more from these details.
Turn to page 12 of your user manual for instructions on setting the clock:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
I have shared your model's online user manual for your reference:
https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145314576, to help our team pull up your information.
Have a great day!
^Chrystel
Microwave
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave just stop working. Support was terrible.After unplugging it and plugged it in again it went crazy and burnt the plastic I had inside to cover the food and the glass exploded.Technical support gave the worst service.Never replaced it and said it works again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Let's check and fix your microwave!
We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145777900, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a piece of junk!!! You cannot see the keyboard clearly. Im done with Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertE,
We understand how you feel regarding this microwave. We are here to help you.
We appreciate the time you took to write this review, and we are committed to improving our products and services for the future.
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1150210823), and it will help our team pull up your information.
^Rodel
Inspection you open box item
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dent up pretty bad and it was a month or more after I purchased it before opening the bix
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille