Customer Ratings & Reviews
- Model:
- ME11A7510DS/AA
- SKU:
- 11619733
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Great deal for a great product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave and at a great price! I installed it myself but if you’re not handy, I recommend having it installed. Quiet and powerful with many options
I would recommend this to a friendLooks good - but not reliable!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks beautiful, and love the slim profile, but it broke after less than a year. Rather than fix it, BB replaced it with a new one. The turntable on the new one didn't work! Now we are having to schedule another visit to fix that!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MollyG,
We all want a properly working microwave. We are here to help.
Please follow the steps on the link below to help you with the microwave's turntable.
Turntable does not rotate and is making noise.
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147038319 to help our team pull up your information.
Have a great day.
^Aloe
Ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it yet but hope it works!!! If it doesn’t i hope Best buy protection will fix it!!
I would recommend this to a friendBrand response from Samsung
Posted .Hello NevenaK,
We appreciate you leaving us a review on one of our Samsung microwaves.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Crapsung Microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like all of Samsung Electronics they are all crap. Ya I know I should have bought the insurance buying a Samsung but it is so expensive nearly another $100..$400 microwave only last 13 months. Wouldn’t recommend!!!! No joke
No, I would not recommend this to a friendVest ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, im so excited about my hew range microwave. I've seen so many great reviews and its true . Looks great
I would recommend this to a friendSamsung slim microwave stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on November 2023 and it stopped working after a year January 2024. C-F2 error code!.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how dealing with a microwave displaying an error code feels, AndreaB. Let us help.
C-F2 means Communication error.
Below is a link to troubleshoot a microwave that shows an error code.
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Here is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 34.
https://downloadcenter.samsung.com/content/UM/202411/20241118165509139/O_01._IB_FULL_ME11F7510MT_AA_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148243397) to help our team pull up your information when you message us.
Thank you.
-Angelica
Purchased 7/2022 stopped heating food 5/2024
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked fine for 2 years. Stopped heating food after 2 years.Got an estimate to repair for $325. I have to decide if I replace this or go for a different. What would you do?
I would recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a working microwave. Let's go ahead and get this back on track.
Below is a link to help you diagnose if your microwave stopped heating.
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147104574) to help our team pull up your information.
Have a great day.
^Camille
2 Month's and has a fatal errors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a c-f2 error, which is the touch pad is broken or cable to the touch pad or the board itself. Should have got extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kyle,
We all want a properly working microwave. Let us provide you with the details you need.
Please follow the steps below to help you with the microwave error code you encounter.
Samsung microwave error codes.
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147045648 to help our team pull up your information.
Have a great day.
^Aloe
Do not buy!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until now (only 60 days later). Microwave no longer heats up. Customer service is non existent for help. Would recommend Whirlpool over this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello rkjshs,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it not heating. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you on the issue.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME11A7510DG/AA for the warranty coverage of your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144595837.
-Noraina
Stop working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after the warranty finished. Really bad option
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndreaG,
We know how convenient it is to have a working microwave in our home, and we are glad to help you.
You can check the link below for steps to help with your microwave that has stopped working.
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148631714) to help our team pull up your information when you message us.
Thank you.
-Kimberly
No Habla.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would’ve given it -1 star! The unit stopped working after 1 week. The sent a new unit with two little Mexicanos . No Habla. No installer. They took the unit back. ‘We no install” they say. BBY is BS I say!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to give you available options regarding the installation and installer they have sent you.
Have a great day.
-Ernest-
Samsung is Garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage do not buy Samsung. Costumer service is a joke. If you buy a Samsung get every extended warranty you can
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Microwave hood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking forward having this microwave oven n exhaust hood sooner the better.
I would recommend this to a friendMy kitchen transformed with a new microwave hood!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so much! Saves counter space and matches my stove/over perfectly!
I would recommend this to a friendReturn credit
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for return credit 60+days later. Multiple phone messages, visits, Best Buy card calls. Highly disappointing after whole house electronics purchases.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
^Rodel
Not a happy camper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was very happy with purchased until now 60 days later does not heat up and now I cant return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dannyboy,
We are here to help with what you are experiencing with your Samsung microwave.
It could be in Demo mode if your microwave doesn't heat up.
Here is a link to "Samsung microwave is not working": https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
The below link is the user manual for your model. Turn the page 33 (Troubleshooting - The oven does not heat) for reference: https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145308330), which will help our team pull up your information.
Have a great day.
Melardo
Piece of junk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second one just broke bought one in April another in August. It is now December. This is ridiculous!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichelleH,
We understand how you feel about your microwave. We are here to help you with it.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (), to help our team pull up your information.
Have a great day!
^Rodel
Don’t buy this product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave stop heating up in as little as 5 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link for troubleshooting steps for your microwave that is not heating; kindly click the embedded words.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148012849) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Died
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died 1 month after the warranty expired. I assumed that it would last long like my other Samsung products I have purchased over the years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .For us to reheat food, a working microwave is needed, KevinR. Let's go ahead and check why it stopped working.
If your microwave is not working or has stopped working, there could be a few reasons why. Please check this link for details.
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145426942) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Damaged upon delivery by installers.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item microwave that was delivered is dsmaged and it needs to be replaced. Please contact us to arrange this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about getting a replacement for the damaged microwave.
Have a great day.
-John