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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 773 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 773 reviews
  • Rated 1 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t heat and I am not able to return. Not a happy camper.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      Thank you for your review. We are saddened that your unit doesn't heat, which is not ideal. We understand the difficulty of your situation since the microwave is an appliance used regularly to cook food and keep food items warm.

      The microwave is not heating:
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide them with this number 1144880673 to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Chrystel Samsung

  • Rated 1 out of 5 stars

    Excited to sad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave turns on by itself and you have to unplug it to get it to stop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sleek look, but will break

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    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy. We purchased Feb of 2024 and it was broken by March

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Shocker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave does give me the room I needed and I love it, it works. BUT after three months one of the light bulbs went out and the one bulb costs $38.00 and Samsung wants an additional $10.00 to ship it almost $50.00 for a bulb! Its under warranty right not so they are sending a technician to install for free. If I had known this I don't think I would have bought it. I have looked every where for a bulb comparable to this microwave and its not out there, so after the warranty runs out $50.00 for a bulb. The only other thing is when I open the door to the microwave the fan button is so close to that section I sometimes accidently turn it on and it scares me because I think I have turned the microwave on, only to realize its the fan which is really loud.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave. Very easy to use Looks good in the kitchen Fits great over the oven Black stainless looks so good

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome microwave, fits in our space perfectly and looks so fancy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice slim microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation. Works well. The slim profile helps with the limited room above my stove. Overall works well and I have had no problems. However, beware of buying open box at Best Buy. I bought an open box one they assured me was 100% complete, only to get it home and have it be missing just about everything! Had to return and bought this new elsewhere. So while 5 stars for the microwave, zero stars for Best Buy's open box assurances!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    over the range microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm pleased with my Samsung over-the-range microwave, but there's one aspect I'd like to change—the placement of the function keys. Currently, they are located on the door, and when I open it, the touch buttons are overly sensitive. This results in unintentional key presses and the microwave starting. The fan, lights, and stop key are positioned at the bottom, and they often activate as I reach for the door to open it and place my item inside. I would prefer the function key panel to be on the side, and it would be great if the door opened from the bottom. A slight modification in design could address this issue. Additionally, while the lights with three functions are functional, they appear somewhat dim compared to the ventilation system I had previously. On the positive side, the fan hood has strong suction and works efficiently.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      We would like to thank you for your review and your suggestion is very much appreciated which will make this model better overall.

      Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      ^Rodel Samsung

  • Pros mentioned:
    Ease of use, Power

    Rated 5 out of 5 stars

    Samsung low profile microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Looks and works great! Powerful and big enough for everything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Over the range microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit perfectly, very nice looking. The fan vent should be on the bottom instead the top so steam doesn’t hit the bottom when your cooking on the stove. Also I always accidentally hit the fan button because of where its positioned. Overall very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Microwave purchase at best buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only words can describe this microwave at range, amazing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this microwave. It looks great over my stove and it works wonderfully.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Pretty microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice looking microwave that works well. The fan is powerful but loud.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love at first sight with narrow depth of unit.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave us room above stove, which we needed. Fan is strong. 1100 watts heats fast, has button to turn off turntable. We aren't cooking turkeys in it, so is what we needed. Basic functions and programming, not fancy, but does all we wanted. Very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Nice little Mirco

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the size….its all we need, the only issue I have is the door is so long, it takes getting used to….why not put the controls in the rights side where they are but leave it stationary!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    And tonight I work perfectly thank you for asking I like it so far so good

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our slim style microwave. Haven’t really used the Wi-Fi option yet. It’s nice to have more room above my stove and a nice bright (working) light. It’s not overly loud either…good purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Good microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall good product and no issues so fares till too early to say as we did not used for enough time. Good design and overall good functions.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Mr. Microwave Man

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace our older above range microwave. This was the perfect fit because of how slim it is. Gives you a lot of cooking room underneath.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Slim Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this microwave! Very sleek looking and just a perfect size! Fits everything but it is a space saver!! Would definitely recommend!

    I would recommend this to a friend