Customer Ratings & Reviews

Replaced a 15 year old microwave that rusted out in the corner due to moisture . Also had to distance the new one from the stove so it wouldn't get coated in cooking oil. The inside has same quality as an oven so it will last last longer.

I really love this microwave. It fits perfectly over my stove and gave me extra counter space in the kitchen. It's just beautiful.

We didn't like it. Most every time I cooked something, the inside door, glass plate, and even my glass dish would be covered in sweat. A lot of wetness everywhere. I was always having to dry the inside off. Never had that problem in my other umpteen microwaves over the years. Also, it was too shallow. There wasn't enough room to grab the rim of a fave dish of mine. What I disliked the most is how it was almost impossible to not touch a button when opening & closing the door! Time & again I'd accidentally push a button; even with my arm! I so disliked that! Some ppl loves it; not me! Glad I returned it. And to top it off, it still didn't give me the clearance I desired from the stove to the microwave!

We bought this in March 2020 before we needed it, since we had a rebate to use up. It then sat in a box and I eventually installed it myself. But then the house where it was installed sat empty until Feb. 2024. So, it was finally first used then. This unit is like a GMC Hummer: wrong in so many dimensions. The button to turn on the hood is right next to the handle to open it. As a result, until you get used to it, you will have to live with the hood coming on every time you use it because you will accidentally turn it on. The fact that it is a wifi appliance is just plain stupid. Who needs wifi access to a microwave... You can upload timing information and turn the light on, but (for obvious reasons) you can't actually turn the unit on. The worst part is that within three months (but after the warrantee was up because of the delay in use) the touch screen stopped working. Following suggestions in the instruction manual did not work. Customer service was horrendous. I started the chat at 12:13pm. After 20 minutes, I was finally given instructions cut and pasted from the generic online suggestions, including "read the instruction manual on how to unlock if it is locked." After 45 minutes I was told that they were going to make me a generous offer. After 55 minutes this tuned out that for $160 more than the unit is at Best Buy we could have it replaced (with Samsung paying for shipping, installation and taxes). After I told them I was going to leave a horrendous review, I finally, at 70 minutes into the chat, ended up chatting with someone who claimed to be a supervisor. They happily started back with "your options are..." Anyway, after 80 minutes I "hung up"... The saddest thing is that I just ordered the Samsung replacement unit from Best Buy. Why would I be so stupid? Because I know it will fit into the brackets, etc. I will stick with another manufacturer in the future. No more Samsung.

The microwave works really well. The lighting is all leds and the smarthings app is kinda cool.

The product is wonderful, I am giving a bad review for Best Buy, I have been waiting for this product with two delays for more than a month :(. :(. :( :(. :(

Looks great/ works great! Only downfall is that the numbers do not light up for at nighttime.

Compact giving more cooking space. Easy to use. Great features. Love it.

Very easy to use, heats things up fast and is quiet too, my only gripe is shows fingerprints on the controls when using the microwave otherwise its a beautiful unit

Good compact design. Just what we were looking for.

we are very happy with our new microwave. I really would recommend

It looks great on our kitchen. Its easy to assemble.

This microwave is the perfect size while not being so large.

Great!! We bought this as a house warming gift for our son. Fit perfectly and the compact style was just what they needed

Great microwave and opened up more space in our kitchen and the company that installed it was in and out very quickly and it looks amazing

This slim design really opens up the space above the oven. If your main use is reheating - this is a great microwave.

Do the grade job but my appliances everything would be great. Thank you so much.

Awesome microwave. don't let the slim and compact design give you the impression this is product is anything but an efficient work horse. We love it and it looks great.

Nice low profile - gives a lot of room over the stove. Super easy to install. aven't used all the options yet but looking forward to it.

Love the look. Great for kitchens with less space over the oven. Highly recommend.