Customer Ratings & Reviews
- Model:
- ME11A7510DS/AA
- SKU:
- 6469096
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the size and design of the 1.1 cu. ft. Smart SLIM Over-the-Range Microwave, as well as its overall performance and ease of use. Many appreciate the hood ventilation and find the microwave powerful. However, some customers have expressed concerns about the fan noise and the intuitiveness of the keypad.
This summary was generated by AI based on customer reviews.
Best product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for gas lovers to use at your home. Love this product
I would recommend this to a friendSlim above stove microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great slim look and a modern touch to any updated kitchen. A must buy
I would recommend this to a friendUpgraded Kitchen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So glad I decided to upgrade to the over-the-range microwave. This appliance has great components.
I would recommend this to a friendMust get
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product will come back for the same one.
I would recommend this to a friendSlim and efficient!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW, this thing heats up fast! Super fast and quiet.
I would recommend this to a friendpoor design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.our touchscreen failed after 2 years of use. not satisfied with touchscreen buttons right above a stove
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
Thank you for bringing this to our attention. Let's go ahead and have the microwave back on track.
Kindly check the link below to help you with the microwave’s control panel.
Microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1150891746) when you message us so our team can retrieve your information.
Thank you.
-Leo
Great microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What I like about it that will notify you when the food is ready.
I would recommend this to a friendFine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little less height for objects to cook in than I would like, otherwise fine.
I would recommend this to a friendMr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only have had microwave for one month. Fine so far.
I would recommend this to a friendSamsung Slim
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent microwave but the door hangs a little askew
I would recommend this to a friendA very good microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good microwave. It is low profile so it won't accommodate any containers that are high. Other than that I am happy.
I would recommend this to a friendLove ❤️
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! Love that i get notifications on my phone when its getting close for my food in being warm.
I would recommend this to a friendSlimline Microwave11
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely efficient with internet capable cooking.
I would recommend this to a friendMicrowave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the microwave, love the slim look great job Samsung
I would recommend this to a friendHorrible microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The circuit board has already failed after 1.5years. It would cost $479 to repair it! Sad, they Don’t make things to last. I’m Sorry I replaced my old one that worked. I just wanted all of my appliances to match.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DeborahR, we understand your frustration with the circuit board and the repair cost. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number (1151646887) to help our team pull up your information.
Have a great day.
^Camille
Sticks out.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good. Sticks out a bit depending on the cabinet sizing.
I would recommend this to a friend- Pros mentioned:Overall performance
Run don't walk to an appliance store!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is fine but dealing with Best Buy has been a true nightmere! We received 22 text from Best Buy and their outsourced delivery service -- three home visits - One where they forgot to bring the microwavem -- after 30+ days of texts, home visits and store visits -- we cancelled our purchase and went to a real appliance store where we had the same microwave delivered and installed in less than a week!!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
This is not the experience we want for our customers, and feedback like yours will certainly help us to continue improving our customer experience.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
HORRIBLE PRODUCT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other than looking nice, this is the absolute worst microwave ! The keypad is not backlit so even during the day you need a kitchen light or flashlight to be able to see the display. The product manual is unhelpful and the people at their 800 number help line are just as bad. Every time you set a cook time, you have to press START or nothing happens. Nothing is automatic. It’s antiquated and frustrating to use this product. I would NOT RECOMMEND this microwave. Ever !
No, I would not recommend this to a friendLoud, but works well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, looks sleek, but the exhaust is very loud.
I would recommend this to a friendbuyer beware
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave in September of 2022 and I have already had issues with it. The microwave randomly started to perform like it was possessed. the microwave would start on its own and while it was running it would steadily keep adding on to the time; then the fan would turn on and switch speeds by itself. I tried unplugging it and plugging it back in to reset it and even wiping the touch screen with water incase there was something on it and it still was acting up. I'm not sure what is wrong and trying to figure out how to get it fixed. I am not sure if this is a problem anyone else has had, or if mine was just defective, but the microwave had messed up only about a year into having it. I am just now attempting to fix it so I can sell it because I purchased a new one as soon as this Samsung started messing up on me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Aaron J,
We understand your frustration about the performance of your microwave. We are here to help you.
I've provided a link below for the steps if the Samsung microwave turns on by itself. You can select the nearest issue by clicking the radio button.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147478923, which will help our team pull up your information.
^Rainly
