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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 434 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are positive about the product's size, thin design, and overall performance, often highlighting its effective fan, ventilation, and ease of use. They also appreciate its aesthetic appeal, powerful cooking capabilities, and seamless Wi-Fi and voice control features. However, customers express negativity regarding the installation process, and some have experienced issues with the control panel and buttons ceasing to function. There are also concerns about the product's depth and difficulties in getting warranty claims honored.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 434 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Replaced bigger Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great… fits better than the standard version… hopefully it lasts longer than its counterpart

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous employees

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful with the purchase and loaded it into my car

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Microwave.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great microwave, it works well and fits well over the stove. Our only issue is my husband has trouble seeing the numbers on the keyboard (his eyesight is getting worse). At some point I need to get the vent hooked up to vent outside, but that will require a service call from a HVAC person because the vent couldn’t be hooked to the existing pipe.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to complement my new stove. Microwave is the perfect size to go over the stove.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design and size for compact microwave. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Sleek design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sleek design! Great microwave, I’m very happy with Samsung appliances!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    small package large features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent microwave and full of features in a small package. this has given my kitchen a new look

    I would recommend this to a friend
  • Pros mentioned:
    Fan

    Rated 5 out of 5 stars

    Great space saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this microwave!! It takes up no space! The exhaust fan is the best I’ve had and love the light! Cooks perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Excellent microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, sleek, plenty of room to cook on the stove. Excellent sales person. Works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy This One

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Microwave!! Would highly recommend to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best micro hood on the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is sleek and has powerful suction to clear smoke.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before this microwave, we thought we had no use for one. This reminded us that a really good microwave is indispensable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Overheard microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall satisfied with microwave. Works very well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    WORST microwave we have ever owned!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will give it 1 star because it looks nice. I don't know if we got a faulty one, or what, but this is absolutely the WORST microwave we have ever owned. All you hear all day is a beep from the kitchen as the microwave switches from the clock to defrost, or pizza mode. You reset it to clock, and a few minutes later you hear a beep and it has returned to defrost or pizza mode. Even without resetting it, the microwave will keep switching back and forth between defrost and pizza on its own. So it is beep, beep, beep all day long. As if that isn't bad enough, several times a week you will go to use it, and you push the buttons and nothing happens. The front is still lit up, and when you open the microwave the light comes on, so it has power, but none of the buttons on the front work. So you have to unplug it and plug it back in. It works as a microwave and heats and cooks food, but all the other issues have us looking for a different microwave. Don't think we will be buying Samsung appliances ever again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We know it isn't normal for a microwave to operate without anyone pressing the controls. Let us get the microwave to stop beeping.

      Here is a link to help you with the beeping issue of the microwave. Please follow the steps and click the hyperlinks for further assistance.

      Samsung microwave is beeping.
      https://www.samsung.com/us/support/troubleshooting/TSG01001969/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147600745) to help our team pull up your information.

      Have a great day.

      ^Aloe Samsung

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love this microwave!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this microwave! Opens up counter space in my kitchen and the wifi interface it awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfaction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good product 100% satisfied. The style and performance are excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great appliance

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I order these Microwaves for the apartment complex I manage. All the tenants love them.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    I loved the sansumg microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is very happy with the new microwave. Fits perfect

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Totally taken care of. Thanks Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really a very nice replacement for the old hood. Had “total care” from Best Buy, they installed every thing expertly. Yes no extra cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing microwave

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This looks very nice. Will recommend. Works great.

    I would recommend this to a friend