Customer Ratings & Reviews
- Model:
- ME11A7710DG/AA
- SKU:
- 6469084
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the 1.1 cu. ft. Smart SLIM Over-the-Range Microwave for its compact size, sleek design, powerful fan, and overall performance. Many appreciate its efficient ventilation, ease of use, and attractive appearance in the kitchen. However, some customers have reported challenges with installation, control panel issues, button malfunctions, and difficulties with warranty service, while others noted its depth.
This summary was generated by AI based on customer reviews.
Yay more space
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you so much! This saved me so much space cooking!
I would recommend this to a friendSuper air exhaust
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super microwave with great air exhaust. We do a lot of meat searing and this microwave can push out the smoke very well.
I would recommend this to a friendLive and Learn, They Say
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave in 2023 as part of a after-Thanksgiving holiday combo deal with an induction range. To begin with, I was dissapointed right off the bat. There is no backlighting to the control panel - so I need to always grab my reading glasses and put a light on in the kitchen before I can use it. (I'm 71 and my eyesight is not perfect.) Then the design itself is just asking for trouble with the door being the entire width of the microwave. This puts more stress than needed on the hinges (it's already feeling 'loose'), not to mention nearly hitting myself in the head every time I open the door. The interior is just silly. NOTHING is gained by the wider interior because it still has a small 11.5" carousel. All that is enough reason for me to regret ever buying this already. But to make matters worse, this thing has been possessed by deamons from day one. Either something on the range or the microwave itself (e.g. opening the door(s)) would trigger the fan to come on in 'boost mode' for no reason. (The print shop I worked in for 20 years was more quiet than that fan.) The other day I was prepping food I just took out of the oven when suddenly the microwave stared acting like a scene out of The Exorcist. The fan and/or light began coming on and off and rotating through speeds. To make matters worse, none of the panel 'buttons' responded when pressed. At one point it actually started 'cooking'. I finaly reached for the stoop and stepped up to unplug it from the wall just to end my nightmare. I tried numerous times to get it running again (get the panel to work) before I decided to unlink it via the app, unplug it for the night, and start fresh. That got it working again... until today when the same thing happened again. It responds to commands sent from the app, but it's useless since you have to press the start button on the microwave itself for that to work - and the panel just does not work at all. So much for a 'smart' apliance. This is about as dumb as it gets (and the 'smart' features for the range are just as useless). So I'm calling the Geek Squad in the morning and hopefully I will get a new unit. But even that wouldn't stop me from NEVER recomending this, or any Samsung kitchen appliance to anyone. They should have just stuck to TV's (like my 16 year old 60" plasma that I still use in the bedroom.)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PhilipB,
We want you to have a better microwave experience. Let us help you with the unit.
Please click the "Microwave starts by itself with no interaction" and "Microwave vent fan turns on automatically" radio buttons, read, and follow the instructions on the link below.
Microwave turns on by itself.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
Also, here is a link to help you with the microwave control panel. Please follow the steps.
Microwave control panel does not respond.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147050731 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Fan
nice product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cool form factor...works great and good powerful fan
I would recommend this to a friend - Pros mentioned:Overall performance
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it……………………………………………………………………..,,,,,,,,,,,,,,,
I would recommend this to a friend - Pros mentioned:Design
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new Samsung low profile microwave. Looks beautiful in our kitchen.
I would recommend this to a friend - Pros mentioned:Overall performance
Satisfied!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, great customer service. Right on time, as described.
I would recommend this to a friend JHP
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time we go to open it, the fan shuts on, its too sensitive and it can frightened someone. Its usually something we laugh off but its still an issue.
I would recommend this to a friend- Pros mentioned:Overall performance
awsome product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great would recomend.not sure what to say very nice product
I would recommend this to a friend good microwave
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good microwave. fan is super strong, a little loud sometimes- and easy to accidently start. but it looks good, works well
I would recommend this to a friendSamsung low profile microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful low profile microwave. Looks great. Works very well.
I would recommend this to a friend- Pros mentioned:Design
Great design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design works great. It is a wonderful addition to my kitchen
I would recommend this to a friend - Pros mentioned:Fan
Less than overwhelming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wifi won't connect and the display is not backlit. Yes the fan is really strong, besides that nothing special.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Allen,
We love that you're using our Samsung microwave! We can help with getting your unit connected to the wi-fi.
This unit model has a voice control feature that you can use to make things more readily accessible and easier to use!
Below is the user manual for your model. Simply turn to page 14 for reference:
https://downloadcenter.samsung.com/content/UM/202107/20210722134137943/ME11A7710D_00_EN_MES_CFR_210622.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144966845 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Open box good. Didn't work.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came scratched (expected with open box) it had all the accessories and looked ok. Before installing it, we tried to plug it in and the button panel wasn't working, had to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Josece,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product, but we would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Charles
Great OTR Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very high powered vent and slim unit. Heats really well. Fingerprints show, so be ready to wipe the keypad. Overall, it’s a great appliance.
I would recommend this to a friend- Pros mentioned:Size
Great Fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is a perfect option to fit into tight spaces.
I would recommend this to a friend powerfully stylish microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this microwave because we had limited space over our range. It is a very powerful microwave that heats up food fast. Because of the small size we only use it for small dishes. It has a very modern look that my wife likes.
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it It’s smaller than my previous microwave and takes up less room. It’s smart and you can set program and add it to you r phone apps. You can start cooking your mail and gave ut done by the time you get home Set up alerts to know when cook time is done too!
I would recommend this to a friendGood but part was missing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good but part is missing . Planning to buy another one.
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question
or transfer you to your local store to answer your specific inquiry about the missing part of the microwave.
Have a great day.
-Ernest-
- Pros mentioned:Design
Good microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave. Very sleek and looks good in kitchen.
I would recommend this to a friend