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Customer Ratings & Reviews

Your price for this item is $549.99
The comparable value price is $619.99

Customer reviews

Rating 4.2 out of 5 stars with 425 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers praise the 1.1 cu. ft. Smart SLIM Over-the-Range Microwave for its compact size, sleek design, powerful fan, and overall performance. Many appreciate its efficient ventilation, ease of use, and attractive appearance in the kitchen. However, some customers have reported challenges with installation, control panel issues, button malfunctions, and difficulties with warranty service, while others noted its depth.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 425 reviews
  • Rated 4 out of 5 stars

    Good compact unit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a microwave, the smaller size is fine as I do not cook with a microwave you do need to install and app on your phone to set the clock so that is a bit silly

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 2 out of 5 stars

    Herrandeous quality! Died judt after a year

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good looking samsung microwave but for me it stopped working after 14 months and both bestbuy and samsung with their pathetic customer service were of no help. Ended up throwing it away and got a kitchen aid 1.1 cuft microwave which is well worth the money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Warranty

    Rated 1 out of 5 stars

    Stopped working right after warranty expired!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Magnetron stopped working within 14 months...just 2 months after the warranty expired. I'm a huge Samsung fan (all of my appliances and phones are Samsung) but I cannot recommend their microwaves. It worked fine up until today but having your $600+ microwave break so soon has l left a sour taste in my mouth. Don't waste your time with this microwave but if you do, buy the extended warranty. I saw some reviews mention the same timeframe for failure which is very suspicious. It almost seems like it was designed to fail right after the warranty expires..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand why you feel that way, James. Let's take care of your microwave.

      Your microwave is warranted by Samsung against manufacturing defects in materials or quality for a limited period, starting from the date of original purchase, of:

      One (1) Year Parts and Labor
      Ten (10) Years Magnetron Part (Part Only)

      Please click on the link for complete details of warranty coverage.
      https://www.samsung.com/us/support/service/warranty/ME11A7710DS/AA/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1146556442, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Very Nice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the additional over the stove space. Being able to connect it to a few other smart functions in our house is helpful and fun. Cooks like a great microwave and fits everything we had before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that the microwave is low-profile and doesn't intrude on the stove top. It looks nice and not bulky. The fan is very powerful. Installation is definitely not a one-person job, so get help or pay to have it done for you.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Hot Stuff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best value !best for a small kitchen! Work with WiFi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Appliance

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Microwave. Very powerful suction.. the only think I don’t care about is the multiple fan speed settings. When you start the fan it start with the highest setting first, so we have to slow it down. Wish the setting was from slow to fast.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The is microwave looks great, but the fan is very loud and kinda annoying.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Toni, we understand that dealing with a noisy microwave can be disappointing. Let us help.

      Here is a link with information about microwave sounds and why they happen.

      Browse the guide and select the sound similar to what your microwave creates.

      If prompted by an embedded word, do, select it.

      Samsung microwave is making unusual noises.

      https://www.samsung.com/us/support/troubleshooting/TSG01001968/


      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1148722263) to help our team gather your information.

      Have a great day.

      ^Charles Samsung

  • Rated 4 out of 5 stars

    A Big Thank You!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Having it overhead gives me space in my kitchen which is small.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such an awesome microwave, the only thing I don’t like, the installation was done poorly by the installer. The microwave makes a rattling noice when turned on and when I push it up against the cabinet it stops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best microwave I've owned. Period.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much higher quality than another Samsung I recently purchased. Buttons take a feather light touch to operate. You can almost fly a kite with the vent fan. Highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Buttons

    Rated 1 out of 5 stars

    Doesn’t heat unless manually turning on vent fan

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed with this microwave. Purchased for $470 in Oct ‘22. Now it no longer heats unless manually turning on the vent fan. Samsung isn’t covering under warranty. The vent fan is extremely loud, and only covers the back 2 burners on the stove. The buttons on the outside frame get condensation from boiling water on any of the burners.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung microwave is great. It fits above the stove perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Samsung slim overhead microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well, fits in the area we have available. Only thing I would have liked is the panel to light up to be seen in the dark.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this microwave! It works great and doesnt take up valuable space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave, horrible online service from Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the extra space over the oven, now. Getting it was a nightmare and the online customer experience with Best Buy was a nightmare.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broke within 10 months of use

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent hood fan speed. It was alright while it lasted. My GE microwave was working flawlessly for the last ten years. I'm left with the regrets of replacing my GE one before it broke down and replaced with this junk.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day,

      Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Mic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great love it no problems. I would definitely recommend this product to anyone who use there microwave a lot

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Returned and reshipped to me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Operates fine but was a return that has dents and is sprung. Doesnt fit square in the opening.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi LaurieP,

      To better assist you with the replacement microwave that you received, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      -Kimberly Samsung

  • Rated 3 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but touch keys too sensitive and the lights or fan turns on when opening and closing door due to accidentally touching them. Stopped heating after 6 months calling for service to repair.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Let me go ahead and get the microwave back on track, Zory.

      Please see the link and follow the hyperlinks within for more details.

      Samsung microwave is not heating or has stopped working
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146001390) to help our team gather your information.

      Have a great day.

      ^Charles Samsung