Customer Ratings & Reviews
- Model:
- ME11A7710DG/AA
- SKU:
- 6469084
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the product's size, thin design, and overall performance, often highlighting its effective fan, ventilation, and ease of use. They also appreciate its aesthetic appeal, powerful cooking capabilities, and seamless Wi-Fi and voice control features. However, customers express negativity regarding the installation process, and some have experienced issues with the control panel and buttons ceasing to function. There are also concerns about the product's depth and difficulties in getting warranty claims honored.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance, Size
Samsung slim overhead microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well, fits in the area we have available. Only thing I would have liked is the panel to light up to be seen in the dark.
I would recommend this to a friend Great microwave, horrible online service from Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the extra space over the oven, now. Getting it was a nightmare and the online customer experience with Best Buy was a nightmare.
I would recommend this to a friendBroke within 10 months of use
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent hood fan speed. It was alright while it lasted. My GE microwave was working flawlessly for the last ten years. I'm left with the regrets of replacing my GE one before it broke down and replaced with this junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
- Cons mentioned:Buttons
Worst Buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Control buttons do not light up, trouble with it not working after only 6 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertL,
We know how crucial it is to keep your microwave working properly. Let's get the information you need.
We recommend reviewing the resources listed below to determine why your microwave's control panel isn't functioning properly.
Microwave control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
We'd love to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151825375) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
- Cons mentioned:Buttons
Doesn’t heat unless manually turning on vent fan
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with this microwave. Purchased for $470 in Oct ‘22. Now it no longer heats unless manually turning on the vent fan. Samsung isn’t covering under warranty. The vent fan is extremely loud, and only covers the back 2 burners on the stove. The buttons on the outside frame get condensation from boiling water on any of the burners.
No, I would not recommend this to a friend Samsung Microwave
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but touch keys too sensitive and the lights or fan turns on when opening and closing door due to accidentally touching them. Stopped heating after 6 months calling for service to repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let me go ahead and get the microwave back on track, Zory.
Please see the link and follow the hyperlinks within for more details.
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146001390) to help our team gather your information.
Have a great day.
^Charles
Mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great love it no problems. I would definitely recommend this product to anyone who use there microwave a lot
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung microwave is great. It fits above the stove perfectly.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this microwave! It works great and doesnt take up valuable space.
I would recommend this to a friendRead & believe other reviews.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read & believe other reviews. All the negatives are real - the next versions of the product ‘s door design should be better. Never had a microwave that requires a light to use. But it works well as a microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KarenW,
Thank you for your review. We would love the opportunity to speak with you about your microwave to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146549554 to help our team pull up your information when you message us.
Have a great day.
^Aloe
microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The is microwave looks great, but the fan is very loud and kinda annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Toni, we understand that dealing with a noisy microwave can be disappointing. Let us help.
Here is a link with information about microwave sounds and why they happen.
Browse the guide and select the sound similar to what your microwave creates.
If prompted by an embedded word, do, select it.
Samsung microwave is making unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148722263) to help our team gather your information.
Have a great day.
^Charles
Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for a open box item. Great people working at the location we bought this item from
I would recommend this to a friendVery smart micro
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best microwave ever! Love to control it with the Samsung App
I would recommend this to a friendExcellent microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that you can connect to the smart things app. When using voiceover on the iPhone the smart things app makes the microwave useable for the blind and visually impaired
I would recommend this to a friendSpace Saver
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome space saver!! The quality is great!! Love that it connects to smart things.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful. I love that the inside finish matches the inside of the oven. It’s a little tricky learning the options on it tho
I would recommend this to a friendslim microwave.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is excellent once it is installed. Lights and exhaust are an added bonus.
I would recommend this to a friend- Cons mentioned:Buttons
Purchase Something Else - Buyer Beware!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave looks nice and functioned well for the first 7 months we had it - conveniently long enough for it to exceed its warranty period. After that, the buttons all stopped working. This microwave is essentially useless to us after 7 months - even though it's still practically brand new! I would absolutely try to dissuade anyone from purchasing this microwave. Most people would want something to last many years when they pay hundreds of dollars for it. This will not last.
No, I would not recommend this to a friend So far so good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I wish there were more presets. Fan on hi is loud. It seem to warm quickly and evenly right now. App was easy to program
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's perfect operation is easy cooking is great perfect fit
I would recommend this to a friend