Customer Ratings & Reviews
- Model:
- ME11A7710DG/AA
- SKU:
- 6469084
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the product's size, thin design, and overall performance, often highlighting its effective fan, ventilation, and ease of use. They also appreciate its aesthetic appeal, powerful cooking capabilities, and seamless Wi-Fi and voice control features. However, customers express negativity regarding the installation process, and some have experienced issues with the control panel and buttons ceasing to function. There are also concerns about the product's depth and difficulties in getting warranty claims honored.
This summary was generated by AI based on customer reviews.
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it good quality and material is excellent .
I would recommend this to a friendBrand response from Samsung
Posted .Hi there 1234, I would like to congratulate you on your new Samsung Microwave. I am glad you are loving how fast the unit works. We thank you for choosing Samsung in your home. ^Brad
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I love it so far. Thank you very much!
I would recommend this to a friendMicrowave range hood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and easy to install. Would recommend to buy this.
I would recommend this to a friendBest Microwave Ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior product worth every penny. Next generation technology.
I would recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.100% recommend. . .
I would recommend this to a friend- Cons mentioned:Control panel
Microwave Needs to be USER-FRIENDLY...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave 'works' just 'Fine'. Tha said, the Control Panel is NOT remotely 'Readeable' IMHO. I contacted SAMSUNG & was told to 'Put on my Glasses' (Beyond RUDE.) THis Unit NEEDS a 'Backlit' Control Panel...IMHO.
No, I would not recommend this to a friend Nice hood and microwave combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful hood, microwave is good. LED lighting is great.
I would recommend this to a friendProne to failure
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating today two weeks out of warranty. Bought it in February but did not install it until September because of the need to install and outdoor vent. Literally lasted less than a month. This is why Samsung scores so low on reliability. Never again
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate your review of your overall experience with the heating performance of your Samsung microwave, BrianM. We're here to help.
Here are the links to the troubleshooting steps to try when your Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
I've also included a link to a guide for calibrating your oven's temperature for reference.
https://www.samsung.com/us/support/answer/ANS00049012/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145051512) to help our team pull up your information when you message us.
Thank you!
-Angelica
Lov it!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love itttttttttttttttttttttttttttttttttttttttttttttt!
I would recommend this to a friendMicro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product, as always! A big SAMSUNG fan! Great!
I would recommend this to a friendMicrowave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome microwave and i can use the alexa with it!!!
I would recommend this to a friendBuyer Beware!!!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is terrible. It stopped heating after just one year. Best Buy fixed it because it was still under warranty. Two years later, it stopped heating again. Now, Best Buy tells me I have to pay a $49 service fee. A microwave worth $450 shouldn't break down twice within two years. I've bought many appliances, and this microwave has been by far the worst. $450 down the drain. I'm really disappointed in Samsung & Best buy for selling this microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnthonyH,
We can feel the disappointment you have with the microwave. We are here to help you with it.
We recommend checking the resources below for steps to take when the microwave is not heating.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you still need support or wish to check other options, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147235863), and it will help our team pull up your information.
^Rodel
Came damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the microwave is great but I came damaged. Our install date was outside of two weeks so now we cannot return a damage microwave
I would recommend this to a friendBrand response from Samsung
Posted .Dear BestBuy clients,
We understand your disappointment about the experience you had. We are here to assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
- Pros mentioned:Design
Awesome Microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been waiting for this! It is a great device, fast efficient and very sleek. I am happy with it, just fyi it sticks out further than the standard
I would recommend this to a friend On Backorder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range microwave is on backorder. Will update once we have received it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, To better assist you with this issue, don't hesitate to get in touch with our Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Cons mentioned:Warranty
Beautiful but bad product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy the product on Feb-2022 and Aug-2023 the microwave it broke, don't work anymore. I called warranty and they din't answer o replacement. Its a expensive product for only Year and half.
No, I would not recommend this to a friend - Pros mentioned:Fan
Improves clearance over stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave. The exhaust fan is very effective and the low profile is great for cooking on the stove below.
I would recommend this to a friend Returned and reshipped to me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Operates fine but was a return that has dents and is sprung. Doesnt fit square in the opening.
I would recommend this to a friendBrand response from Samsung
Posted .Hi LaurieP,
To better assist you with the replacement microwave that you received, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
- Cons mentioned:Control panel
Broke Twice
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once the control panel stopped working, was replaced under warranty. Now 2 months after warranty expired it's no longer heating. All buttons and lights work, but no microwaves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .It matters when a product is working at its best performance, Anon. Let's get your microwave working!
When a microwave isn't starting or heating, the most common reason is that it is in Demo mode. This mode is used on retail showroom floors to show off microwaves without activating their magnetron. The microwave also won't heat if it does not have enough clearance or ventilation. Learn more from these details.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also watch our youtube video about "How to fix range and microwave":
https://www.youtube.com/watch?v=N064z8CQ8XA
I have also shared your model's user manual for disabling the Demo Mode feature. Turn to page 13 for your reference:
https://downloadcenter.samsung.com/content/UM/202107/20210722134137943/ME11A7710D_00_EN_MES_CFR_210622.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145328133, to help our team pull up your information.
Have a great day!
^Chrystel
DONT BUY!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase a full set of Samsung kitchen appliances stainless steel top of the line. They all gave us problems a few months after warrantee. Our first microwave was a oven/convection micro replaced 3 times. So we replaced it with a regular plain microwave purchased January 19th 2023, not even a year old, and now it's not working. Their products are pure GARBAGE, JUNK. BAD BAD BAD, DONT BUY SAMSUNG!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a better experience with your microwave, vince. We want to inquire more about what is happening with your microwave so that we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146503073, to help our team pull up your information when you message us.
Have a great day.
-John