Customer Ratings & Reviews
- Model:
- ME11A7710DG/AA
- SKU:
- 6469084
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the 1.1 cu. ft. Smart SLIM Over-the-Range Microwave for its compact size, sleek design, powerful fan, and overall performance. Many appreciate its efficient ventilation, ease of use, and attractive appearance in the kitchen. However, some customers have reported challenges with installation, control panel issues, button malfunctions, and difficulties with warranty service, while others noted its depth.
This summary was generated by AI based on customer reviews.
Short Life Span
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had it for 11 months and it already stopped working!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment of having an appliance that stopped working, Tracey. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 34.
https://downloadcenter.samsung.com/content/UM/202309/20230915151821520/O_ME11A7710D_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146748252) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Design
Ej
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great above the stove, love the slim design.
I would recommend this to a friend - Cons mentioned:Buttons
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to call total tech to get it replaced. Buttons stopped working and microwave would turn on on randomly and run.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bethany,
Thank you for bringing this to our attention. I understand you're having issues with your microwave as the buttons stopped working and microwave would turn on randomly and run. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you if the control panel of your microwave does not respond.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001966/ to guide you on what to do if your microwave turns on by itself.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME11A7710DG/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144606974.
-Noraina
I'd stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User interface is very cumbersome. Never could get the Cook Power settings figured out. Looong door gets in the way most times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can see you've spent a lot of time on this already, so let's see what we can do to fix this dilemma. I have attached a link to the user manual which has information on the system settings starting on page 12 (https://bit.ly/3stTTc8). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144011091) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Needs lighted keypad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one delivered was damaged, returned and reordered again. Best Buy very easy to make returns on items. Only problem is panel not lit so it is very difficult to see numbers unless there is a lot of light in the kitchen. Needed to keep flashlight near to unit to see keypad which is very dark without a lot of light in area.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mikeylikesit,
We are pleased that your microwave was replaced, and we value your input to our product.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145240378), which will help our team pull up your information.
Have a great day.
Melardo
Complaint
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot review an item we still have not received. I would very much like to have this item. I was last told there was 23 of these microwaves in the Charlotte warehouse and all we want is one. They keep backing up the order. Not happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to follow up on the microwave that you ordered.
Have a great day.
-John
Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrific service getting this item delivered and installed. post-poned multiple times. would like to cancel and purchase from different supplier but guess we will just have to wait.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This isn't the experience we want you to have. To better assist you with this, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Not Durable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating after 14 months, just after the warranty expired
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that having a microwave that stopped heating can be frustrating, CaraO. Let us assist.
The link below contains information on what to do when the microwave has stopped heating.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148063741) to help our team pull up your information when you message us.
Thank you.
-Angelica
Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don’t buy this it just junk and not worth the money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bobh,
We want to know more about what occurs with your Samsung microwave and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new microwave ! It’s a good fit because I have a gas stove. The microwave is higher up so the flames won’t melt the microwave. So far so good.
I would recommend this to a friendLike failure was planned.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2/28/22. Magnetron died this morning, 5/20/23, only 15 months old and of course 2 months out of warranty. Repair estimate is about $50 less than replacement. Totally dissatisfied with product and Samsung.
No, I would not recommend this to a friendWorst Company Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sucks! Worst experience ever! They are incapable of doing anything right and don’t follow up when there are issues to take accountability!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about their service and to follow up with your concern.
Have a great day.
-Ernest-
Dissaponted
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item broke after a year and has to be reapaied and the repair cost the price o a new one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lopez088,
Thank you for voicing your review. We would like to know more details about your microwave and determine how we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147046435 to help our team pull up your information when you message us.
Have a great day.
^Aloe
It's a dud
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we have had really bad luck. The first one was too noisy so we had it replaced. The second one has stopped functioning. Going for round three. Third time's a charm? Will update.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello piedradelalocura,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having issues with your microwave as the first one was noisy and the second microwave stopped functioning. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ if your microwave is not heating or has stopped working.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144565156.
-Noraina
Samsung lean microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They canceled the order without giving me a reason. It is no longer available for that price
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience with the order you placed for the microwave.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast shipping and reasonable pricing. Would definitely recommend to others.
I would recommend this to a friendSleek
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I get lots of compliments on this microwave. It makes my kitchen look great.
I would recommend this to a friendBAD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m person that doesn’t write reviews.. bought this unit low profile good cfm.. stop working only after month.. stopped heating..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paul,
Thank you for taking the time to share your overall experience with the product. We would like to share a troubleshooting guide for the microwave, not heating.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1145014542) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Stopped working within 1 month of very light use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave stopped heating within 1 month of use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a working microwave for heating your meal is what we want for you, NidhinR. Let us help with your unit.
When a microwave isn't starting or heating, the most common reason is because it is in Demo mode.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
See page 34 of this owner's manual.
https://downloadcenter.samsung.com/content/UM/202107/20210722134137943/ME11A7710D_00_EN_MES_CFR_210622.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145346926) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We like the microwave, except the keyboard display is difficult to see unless there is a lot of light on it.
I would recommend this to a friend