Customer Ratings & Reviews
- Model:
- ME11A7710DG/AA
- SKU:
- 6469084
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the product's size, thin design, and overall performance, often highlighting its effective fan, ventilation, and ease of use. They also appreciate its aesthetic appeal, powerful cooking capabilities, and seamless Wi-Fi and voice control features. However, customers express negativity regarding the installation process, and some have experienced issues with the control panel and buttons ceasing to function. There are also concerns about the product's depth and difficulties in getting warranty claims honored.
This summary was generated by AI based on customer reviews.
Microwave stopped working after 17 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this microwave for 17 months and it stopped working. The warranty is for one year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ArthurB,
We understand the disappointment of having an appliance that stopped working. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 34.
https://downloadcenter.samsung.com/content/UM/202502/20250214155708291/ME11A7710D_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1151034775 to help our team pull up your information when you message us.
Thank you.
-Angelica
Good solid unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave installation template sucks. Good to note that if installing against a wall on one side that the handle recess is blocked. Can still be opened but not as easily. Led lights are incredible.
I would recommend this to a friendstopped working within 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in December 2022. My husband installed it on Christmas Eve morning, which was easy. Worked great, looks great... until 2/12/2023, less than 2 months of very minimal us (just me and my husband), and it stopped heating. Basically is doesnt work at all since that is it's purpose. Now waiting for a technician to come look at it, and samsung trying to get me to buy an extended warranty. first samsung appliance purchase, and likely the last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A properly operating microwave is necessary to reheat our food, Renee. We'll be delighted to help.
When a microwave isn't starting or heating, the most common reason is because it is in Demo mode. Please check these links for details.
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
How to fix range and microwave problems | Samsung US
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145449967) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
I won't purchase this one again.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I won't purchase this one again. Four months after buying it, the microwave powered off when I hit the light button during use. Samsung replaced the main board. About two months after the replacement, the keypad stopped working (the power is on). I won't buy a Samsung appliance again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how you feel about your overall experience with the microwave, AlexK.
We recommend contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Never buying Samsung again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in less than two years with minimal use under a small family of four.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for your review. We would like to know more details about the microwave and provide the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147054028 to help our team pull up your information when you message us.
Have a great day.
^Aloe
defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would not start, said door is open which it wasn't. Should have tried to start it before I installed it. Returned for refund
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Samsung low profile microwave is junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The low profile microwave broke after 1 use. Samsung lied 3 times about repairs. I removed the unit and returned it to BB. These units are JUNK. The return was painful and took 1.5 but worth it to get away fro the microwave
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkH,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
-Kimberly
TERRIBLE INSTALLATION & DELIVERY!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave it's self is awesome! My one star is for the terrible & I mean totally terrible delivery & instillation I received from Best Buy. They were over three hour late, could not communicate with me, because the installer did not speak English. The messed up my cabinets BIG time! I called to complain, your rep had me send pictures of the damage, because she said she'd file a claim for me, BUT I HAVE HEARD NOTHING. WHAT'S GOING ON BEST BUY???
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This is not the experience we want you to have. To better assist you with this issue, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
- Pros mentioned:Design
Ej
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great above the stove, love the slim design.
I would recommend this to a friend Short Life Span
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had it for 11 months and it already stopped working!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the disappointment of having an appliance that stopped working, Tracey. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 34.
https://downloadcenter.samsung.com/content/UM/202309/20230915151821520/O_ME11A7710D_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146748252) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Cons mentioned:Buttons
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to call total tech to get it replaced. Buttons stopped working and microwave would turn on on randomly and run.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bethany,
Thank you for bringing this to our attention. I understand you're having issues with your microwave as the buttons stopped working and microwave would turn on randomly and run. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We are always here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you if the control panel of your microwave does not respond.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001966/ to guide you on what to do if your microwave turns on by itself.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME11A7710DG/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144606974.
-Noraina
I'd stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User interface is very cumbersome. Never could get the Cook Power settings figured out. Looong door gets in the way most times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can see you've spent a lot of time on this already, so let's see what we can do to fix this dilemma. I have attached a link to the user manual which has information on the system settings starting on page 12 (https://bit.ly/3stTTc8). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144011091) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Needs lighted keypad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one delivered was damaged, returned and reordered again. Best Buy very easy to make returns on items. Only problem is panel not lit so it is very difficult to see numbers unless there is a lot of light in the kitchen. Needed to keep flashlight near to unit to see keypad which is very dark without a lot of light in area.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mikeylikesit,
We are pleased that your microwave was replaced, and we value your input to our product.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145240378), which will help our team pull up your information.
Have a great day.
Melardo
Complaint
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot review an item we still have not received. I would very much like to have this item. I was last told there was 23 of these microwaves in the Charlotte warehouse and all we want is one. They keep backing up the order. Not happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to follow up on the microwave that you ordered.
Have a great day.
-John
Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrific service getting this item delivered and installed. post-poned multiple times. would like to cancel and purchase from different supplier but guess we will just have to wait.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
This isn't the experience we want you to have. To better assist you with this, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new microwave ! It’s a good fit because I have a gas stove. The microwave is higher up so the flames won’t melt the microwave. So far so good.
I would recommend this to a friendLike failure was planned.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2/28/22. Magnetron died this morning, 5/20/23, only 15 months old and of course 2 months out of warranty. Repair estimate is about $50 less than replacement. Totally dissatisfied with product and Samsung.
No, I would not recommend this to a friendNot Durable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating after 14 months, just after the warranty expired
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that having a microwave that stopped heating can be frustrating, CaraO. Let us assist.
The link below contains information on what to do when the microwave has stopped heating.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148063741) to help our team pull up your information when you message us.
Thank you.
-Angelica
Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don’t buy this it just junk and not worth the money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Bobh,
We want to know more about what occurs with your Samsung microwave and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Worst Company Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sucks! Worst experience ever! They are incapable of doing anything right and don’t follow up when there are issues to take accountability!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry about their service and to follow up with your concern.
Have a great day.
-Ernest-