Customer Ratings & Reviews
- Model:
- ME11A7710DG/AA
- SKU:
- 6469084
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the product's size, thin design, and overall performance, often highlighting its effective fan, ventilation, and ease of use. They also appreciate its aesthetic appeal, powerful cooking capabilities, and seamless Wi-Fi and voice control features. However, customers express negativity regarding the installation process, and some have experienced issues with the control panel and buttons ceasing to function. There are also concerns about the product's depth and difficulties in getting warranty claims honored.
This summary was generated by AI based on customer reviews.
It's a dud
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we have had really bad luck. The first one was too noisy so we had it replaced. The second one has stopped functioning. Going for round three. Third time's a charm? Will update.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello piedradelalocura,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having issues with your microwave as the first one was noisy and the second microwave stopped functioning. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ if your microwave is not heating or has stopped working.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144565156.
-Noraina
Dissaponted
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item broke after a year and has to be reapaied and the repair cost the price o a new one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lopez088,
Thank you for voicing your review. We would like to know more details about your microwave and determine how we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147046435 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Sleek
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I get lots of compliments on this microwave. It makes my kitchen look great.
I would recommend this to a friendGood buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast shipping and reasonable pricing. Would definitely recommend to others.
I would recommend this to a friendSamsung lean microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They canceled the order without giving me a reason. It is no longer available for that price
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience with the order you placed for the microwave.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
BAD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m person that doesn’t write reviews.. bought this unit low profile good cfm.. stop working only after month.. stopped heating..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Paul,
Thank you for taking the time to share your overall experience with the product. We would like to share a troubleshooting guide for the microwave, not heating.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1145014542) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Stopped working within 1 month of very light use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave stopped heating within 1 month of use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a working microwave for heating your meal is what we want for you, NidhinR. Let us help with your unit.
When a microwave isn't starting or heating, the most common reason is because it is in Demo mode.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
See page 34 of this owner's manual.
https://downloadcenter.samsung.com/content/UM/202107/20210722134137943/ME11A7710D_00_EN_MES_CFR_210622.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145346926) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Control panel
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the microwave and the way it senses things when you cooking or defrosting and love the notifications to my phone. The only con is that the keyboard control does not light up. Very disappointing.
I would recommend this to a friend - Pros mentioned:Size, Ventilation
Slim microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size , pulls smells right out . Power is great
I would recommend this to a friend Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We like the microwave, except the keyboard display is difficult to see unless there is a lot of light on it.
I would recommend this to a friend- Pros mentioned:Fan
Heavy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I installed this microwave tonight. I love the LED lighting and extra strong fan. It fits the space nicely. At this time, I have zero complaints on the functionality because the buttons all work and it turns on. My only complaint is the instructions. The template is off and caused us a lot of grief lining up the screws on top. We had to take it down several times to redrill holes. It is very heavy and that was not pleasant.
I would recommend this to a friend - Pros mentioned:Design, Overall performance
Best microwave we ever owned!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beat microwave we ever purchased. We love this. Yes, it sticks out beyond cabinets. It’s sleek and slimline. Definitely recommend!! Make sure you READ the installation instructions or have it installed for you.
I would recommend this to a friend - Pros mentioned:Size
Beautiful Range Microwave Hood
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love, Love the compact size and ease of use. Its a very nice addition to my kitchen.
I would recommend this to a friend - Pros mentioned:Fan
Great microwave for small kitchen.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful product. Easy to install. Love the string fan and very bright light.
I would recommend this to a friend - Pros mentioned:Size
Samsung slim microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recommend this product. It is narrow but powerful and looks good quality.
I would recommend this to a friend - Pros mentioned:Design
It stopped heating up food 7 months after purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received the microwave as a Christmas gift. By the following July 4 holiday, the microwave won’t heat anything up any longer. Was working fine for the first seven months, but all of a sudden, it won’t heat anything up. Basic troubleshooting steps haven’t worked. There’s better microwaves out there to get before this one. It looks nice and it being “slim” is convenient. The button to turn the fan on will be accidentally pressed because of its placement. If there’s not enough lights on in the kitchen, you cant see what buttons you’re pressing. And, it’s not working after only seven months. There are cheaper microwaves that may not be slim, but they operate more efficiently. I don’t recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand that having a microwave that stopped heating can be frustrating. Let us assist.
The link below contains information on what to do when the microwave has stopped heating.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
You may also check page 35 of the user manual for other solutions when the oven does not heat.
https://downloadcenter.samsung.com/content/UM/202309/20230915151821520/O_ME11A7710D_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147313221) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Overall performance
Good product bad service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is awesome, however the service wasn't.
I would recommend this to a friend - Pros mentioned:Size
So far it’s great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Heats quickly. Big enough for everything I put in it. Used peel and stick stainless steel tiles to fill in my backsplash.
I would recommend this to a friend - Cons mentioned:Depth
Deeper than expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look! Only thing i did not care for (which i have accepted now) is the depth of this microwave. We hardly use one so i just wanted a smaller one but it sticks out quite a bit past the cabinets. Exhaust works great!
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the review you shared with us, user789979!
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
- Pros mentioned:Ventilation
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks Great and it works very good. the Ventilation is powerful and works fine.
I would recommend this to a friend