Customer Ratings & Reviews
- Model:
- ME11A7710DG/AA
- SKU:
- 6469084
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the product's size, thin design, and overall performance, often highlighting its effective fan, ventilation, and ease of use. They also appreciate its aesthetic appeal, powerful cooking capabilities, and seamless Wi-Fi and voice control features. However, customers express negativity regarding the installation process, and some have experienced issues with the control panel and buttons ceasing to function. There are also concerns about the product's depth and difficulties in getting warranty claims honored.
This summary was generated by AI based on customer reviews.
A oid this mocrowave for many reasons
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reason #1 would be that you cannot put a stanfing bag of microwave rice in this. Well, you can, but you have to cut off more than the tear off top. It gets annoying. It is not height accomodating. #2. After cooking a frozen freezer pizza, the microwave turned itself off and wouldnt start back up. The microwave was so hot to the touch it could have burned my hand touching it. When i opened the microwave door a rush of HOT air whooshed out. While it didnt burn my face it didnt feel good either. Sorta like opening your oven door. Samsung states they will “fix” the issue but after this i am completely uncondortable fixing this. I would simply avoid this one if only because of the very short stature and then because after only 3 months it broke!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .SMyers, sharing your experience with our microwave is important to us. Let's go ahead and help you with this.
Below is a link to help you with the clearance needed for your microwave. Please go to page 2.
Microwave clearance
https://image-us.samsung.com/SamsungUS/home/pdf/ME11A7710_Slim_V4.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146077489) to help our team pull up your information.
Have a great day.
^Camille
Best microwave so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Havr not had an issue at all. The fans on this are a little liud on boost mode, but that was expected. Reheating works perfectly. Love the presets.
I would recommend this to a friendBeautiful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just like the picture but didn’t fit it’s beautiful I was sad
I would recommend this to a friendGreat microwave so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good I really like this microwave, I haven't used voice control yet and I do plan on real soon. It's only been a week! so I will update you
I would recommend this to a friendNice Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my new kitchen!! Very nice oven microwave.
I would recommend this to a friendDisappointed in the lack of customer support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We placed an order for this three weeks ago and delivery was scheduled for the 16th. On the 16th we get a message that they're preparing our order...and then we get nothing. When I call Customer Service, they can't give me any information other than to say that it will now be in on the 19th. And now we're out to the 22nd and once again we've heard NOTHING. I called customer service last night and after being told that the rep couldn't see anything on ETA in the system, when I asked to speak to someone else who could possibly help me, she started yelling at me that nobody else can see anything either and then hung up on me. I've never had issues with Best Buy in the past and we spend a lot of money there, but I am so seriously disappointed in the lack of customer support and the run around we've been given on a item that their website said was already at their warehouse. There is a reason big box stores are starting to fold in favor of smaller sellers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Simple Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was hands down my best investment and update to my Kitchen.
I would recommend this to a friend2 Years. Burning smell..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved at first. Now two yrears in, there is a burning electrical smell when cooking . Samsung is not standing behind it. I own all Samsung stuff - I'm shocked and disappointed. Guess I'll be switching to some other brand. Worst part is, contracted technician pointed out the problem. But when Samsung emailed regarding the claim they said no problem found.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand your frustration if you smell electrical burning coming from your microwave. We want to speak with you directly to offer support and explore what options we can provide to help resolve this issue.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148871630) to help our team pull up your information.
Have a great day.
^Camille
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing this beautiful microwave for my new kitchen. I so regret it one day the microwave when on al by itself and it wouldn't shut off to be point it was smoking and melted the plastic food cover and the glass broke.Service was terrible and it started working again so it was never replaced.Last night I got home and the microwave fan went on again by itself on 4.Had to disconnected and is not working. I fear for it to catch on fire and burn my hose.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Care,
Having a properly working microwave provides convenience in preparing food. Let us help you with the microwave.
Below are links to help you with the microwave. Please follow the steps and click the hyperlinks for assistance.
Microwave turns on by itself.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-starts-by-itself-with-no-interaction
Samsung microwave does not turn on or turns off by itself.
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146499924 to help our team pull up your information.
Have a great day.
^Aloe
Don't buy this microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 years. Samsung won't even speak to me regarding warranty saying I need to provide a "proof of delivery" but I don't have one, only an email from best buy saying it will be delivered the next day. Awful support.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Billy,
We understand how important a reliable microwave is in reheating food and preparing meals. Let's get the information you need to ensure the microwave is operating smoothly.
The link below will help guide you in addressing your concern about the microwave. Select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need further assistance with the range, please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148330874) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Bad purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dented and missing the glass tray. Would not buy again.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about their damaged delivery process.
Have a great day.
-John
Kind of disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install instructions had several errors and inconsistency that made it more confusing than it needed to be. Buttons are iffy and don't always register you pressed them. Takes several button presses to get to the timer function. Sides of the unit are not stainless steel and are just black.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mike,
Thank you for reaching out and sharing your feedback to us regarding your Samsung microwave. I understand you're having issues with your microwave as it has several errors, buttons are not responding, and it takes several buttons to press to get the timer function. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you if your control panel does not respond.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01110365/ if your microwave displays an error code.
Please also see this link https://www.samsung.com/us/support/answer/ANS00087028/ to guide you on how to set the time on your microwave.
I also recommend you check this link https://downloadcenter.samsung.com/content/UM/202107/20210722134137943/ME11A7710D_00_EN_MES_CFR_210622.pdf for your user's manual to know more about the product.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/ME11A7710DS/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144568388.
-Noraina
Bad experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it from the store display piece and the parts are the same. I don’t know how it is working, but I attended it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .UmaB, we want you to enjoy using your microwave. Allow us to help.
For more details, please see pages 12 to 30 of the manual's "Setting up your microwave oven, Using your microwave oven, and Cookware guide" section.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230915151821520/O_ME11A7710D_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147155426) to help our team pull up your information.
Have a great day.
^Camille
11 months and stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave is showing an C-F2 error and will not reset
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sean,
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link for troubleshooting steps for your microwave that is showing an error code; kindly click the embedded words.
Samsung microwave error codes.
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147833385) to help our team pull up your information when you message us.
Thank you.
-Ricardo