Customer Ratings & Reviews
- Model:
- ME11A7710DG/AA
- SKU:
- 6469084
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the 1.1 cu. ft. Smart SLIM Over-the-Range Microwave for its compact size, sleek design, powerful fan, and overall performance. Many appreciate its efficient ventilation, ease of use, and attractive appearance in the kitchen. However, some customers have reported challenges with installation, control panel issues, button malfunctions, and difficulties with warranty service, while others noted its depth.
This summary was generated by AI based on customer reviews.
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing this beautiful microwave for my new kitchen. I so regret it one day the microwave when on al by itself and it wouldn't shut off to be point it was smoking and melted the plastic food cover and the glass broke.Service was terrible and it started working again so it was never replaced.Last night I got home and the microwave fan went on again by itself on 4.Had to disconnected and is not working. I fear for it to catch on fire and burn my hose.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Care,
Having a properly working microwave provides convenience in preparing food. Let us help you with the microwave.
Below are links to help you with the microwave. Please follow the steps and click the hyperlinks for assistance.
Microwave turns on by itself.
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-starts-by-itself-with-no-interaction
Samsung microwave does not turn on or turns off by itself.
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146499924 to help our team pull up your information.
Have a great day.
^Aloe
Bad purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dented and missing the glass tray. Would not buy again.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about their damaged delivery process.
Have a great day.
-John
Kind of disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install instructions had several errors and inconsistency that made it more confusing than it needed to be. Buttons are iffy and don't always register you pressed them. Takes several button presses to get to the timer function. Sides of the unit are not stainless steel and are just black.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mike,
Thank you for reaching out and sharing your feedback to us regarding your Samsung microwave. I understand you're having issues with your microwave as it has several errors, buttons are not responding, and it takes several buttons to press to get the timer function. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you if your control panel does not respond.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01110365/ if your microwave displays an error code.
Please also see this link https://www.samsung.com/us/support/answer/ANS00087028/ to guide you on how to set the time on your microwave.
I also recommend you check this link https://downloadcenter.samsung.com/content/UM/202107/20210722134137943/ME11A7710D_00_EN_MES_CFR_210622.pdf for your user's manual to know more about the product.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/ME11A7710DS/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144568388.
-Noraina
11 months and stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave is showing an C-F2 error and will not reset
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sean,
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link for troubleshooting steps for your microwave that is showing an error code; kindly click the embedded words.
Samsung microwave error codes.
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147833385) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Bad experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it from the store display piece and the parts are the same. I don’t know how it is working, but I attended it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .UmaB, we want you to enjoy using your microwave. Allow us to help.
For more details, please see pages 12 to 30 of the manual's "Setting up your microwave oven, Using your microwave oven, and Cookware guide" section.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230915151821520/O_ME11A7710D_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147155426) to help our team pull up your information.
Have a great day.
^Camille