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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 434 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are positive about the product's size, thin design, and overall performance, often highlighting its effective fan, ventilation, and ease of use. They also appreciate its aesthetic appeal, powerful cooking capabilities, and seamless Wi-Fi and voice control features. However, customers express negativity regarding the installation process, and some have experienced issues with the control panel and buttons ceasing to function. There are also concerns about the product's depth and difficulties in getting warranty claims honored.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 434 reviews
  • Rated 5 out of 5 stars

    Best microwave out there (and cutest)

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a microwave that not only looks beautiful but makes total sense to make it not high since I never understood why they were so tall in the first place, all that space for nothing since dishes with food are just a couple of inches tall. It’s the “best buy” of the microwaves, looks beautiful and works flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nukes food, love the smart features. I like how it tells me it's done, but it's not like I went that far away. Matches my other appliances. I got it on an open box deal and save quite a bit. The light underneath is towards the front and bright and white, not a soft yellow which I don't like. That was actually one of the main reasons why I bought this one.

    I would recommend this to a friend
  • Pros mentioned:
    Ventilation

    Rated 5 out of 5 stars

    Excellent microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice microwave, the right size, and the 550 hood ventilation are powerful. Is not a white color option. but still, worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    CPT M

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent microwave, fits exactly where space was limited for a traditional sized microwave.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great substitute for a regular microwave.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have guest over the house and they love how it looks. The only concern I have is when you close the door sometimes the light is still on. It doesn’t happen all the time. Just once or twice.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Only 400.00 and it has a fan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best microwave ever super fast and saves a lot of counter space

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design. Exactly what I was looking for. There is much more room underneath.

    I would recommend this to a friend
  • Pros mentioned:
    Fan

    Rated 5 out of 5 stars

    Looks very nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks so nice, fan is a little loud but it’s strong. The lighting is nice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Will be back

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. My wife love it. We ent back and brought Oven.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Best purchase ever. Looks great in my kitchen. No issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is smaller microwave then my old one but the price was almost double I had no choice after renovating my kitchen the biger one was to big

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    B. A. Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean, best microwave ever! The look is amazing! It obviously led me to redo the tile, paint the kitchen, change the ceiling fan, fix the hole in the roof from where o had to re-wire the ceiling fan, and patch the walls because I had to re-wire the switches.. so worth it!! Alexa can turn the hood and light on and off.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Swanky little Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for a few reasons: 1. I have limited space below my cabinet, above my stove. This fits perfectly with plenty of room for even a huge stock pot on my stove. 2. Samsung makes beautiful products, my entire kitchen is Samsung and they all seem to work together seamlessly via their Smart Things ecosystem. 3. Its got a powerful exhaust which I use without an outside vent. It works fantastic. 4. There is plenty of room inside the unit for about anything you may need to microwave. The only thing I wish it had were backlit keys. That would make it nice at night when I’m wandering into the kitchen at 1am needing a sandwich and it’s pitch black. It’s got great dual LED downward lighting however, so it’s fine once I find the button. Other than that…this is a winner winner chicken dinner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ADD ME TO CART!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sooooooo worried that it was going to be too small for everyday usage and no stores had any in stock to see before i bought. I panicked for no reason, this microwave is PERFECT!! Heats well, very quiet, the lights are clean looking and BRIGHT!!! I dont have a HUGE house so visually this microwave is a BEAUTIFUL addition as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved Counter Space!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install. The instructions were precise, with pictures for different scenarios. It feels good to save more counter space for more cooking/serving areas.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent microwave could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was flawed. I should have done it off measurements as oppsed to the wall template. Also it would be great if the keypad lit up. Lastly the led lighting is so common now it would have been so much better if you could adjust the color temperature to match adjacent led lights in the kitchen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slim is better.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sensing capabilities are great. Wish the controls were a bit better.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Quality is bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 7 months after normal using, it is broken, with error code c-d0. now only the inner light works. Have to spend days to contact with customer service.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We understand the importance of a working microwave in your household. Let's help you out.

      Please refer to the resources below to address any concerns you may have with your microwave. Please click the link and the hyperlinks for helpful tips.

      What does the error code on my Samsung microwave mean (See C-d0 error):
      https://www.samsung.com/us/support/troubleshoot/TSG10007495/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with the reference number, 1151333675, to help our team locate your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, more headspace over the range. Higher cfm great for our gas stove.love the popcorn sensor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice microwave but is no fingerprint proof.like the say

    I would recommend this to a friend