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Customer reviews

Rating 4.2 out of 5 stars with 434 reviews

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Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are positive about the product's size, thin design, and overall performance, often highlighting its effective fan, ventilation, and ease of use. They also appreciate its aesthetic appeal, powerful cooking capabilities, and seamless Wi-Fi and voice control features. However, customers express negativity regarding the installation process, and some have experienced issues with the control panel and buttons ceasing to function. There are also concerns about the product's depth and difficulties in getting warranty claims honored.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 434 reviews
  • Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    big microwave for being a "slim" but looks nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice microwave, looks good. Heavy and long, need two people to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ventilation

    Rated 5 out of 5 stars

    Overall Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to install for me. Great looking and easy to use. Love the exhaust. The only thing I would change is the touchpad. It is impossible to see at lower light levels.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great size for a short space

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cabinets are low, so it fits perfectly. The smart features are fun, you can cook from anywhere with your phone. Only complaint i have is that the vent suction is loud.

    I would recommend this to a friend
  • Pros mentioned:
    Ventilation

    Rated 5 out of 5 stars

    Great microwave - use high CFM to vent outside.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted something with a low profile, could function as a hood and has a high flow rate. This fits all the bill - and the 550 CFM is probably the highest for a microwave/hood combo. We have set it for venting outside the house as we cook/fry a lot and don’t want fumes lingering indoors. And the powerful fan delivers on that front. We did spend adequate time making sure ducts were properly sealed and there were no apparent leakages - and we found this helped making sure noise level were acceptable to our preference and comparable to our regular 300 CFM over the range microwave it replaced. I wouldn’t recommend microwave to be used in recirculating mode as 550 CFM blowing from top of the microwave back into the kitchen will be noisy. Other than, two stage cooking is a great feature. Wi-fi connectivity is fine but we don’t use it much. Overall, happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ventilation

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very heavy! Love the sleek design of this over the range. The led lights on the bottom are amazing and the vent works great. Simple to mount but definitely a 2 person job.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    Great slimline microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great replacement for the microwave that was over our cooktop. Our house was originally built with a vent hood over the cooktop. Later, prior owners replaced the vent hood with a standard over the range microwave. Problem with that was the cabinets were lower as they were designed for just a vent hood. So a standard microwave was too low and bulky. This new Samsung SLIM microwave solves that problem. It is much slimmer so that it fits nicely over the cooktop without looking too big and out of place. Very happy with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Fan

    Rated 4 out of 5 stars

    Pricey, but worth it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I very much like this microwave. Unfortunately the first one delivered had a small dent on the face of the door, and needed replacing. The second one delivered was a slight disappointment in that the clock didn't have the option of military time that the first one did have. The light, and the fan are both excellent. It's amazing how much more you need to spend to get a smaller microwave.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Sleek, Space-Saving, and Powerful – A Great Additi

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Samsung 1.1 cu. ft. Smart SLIM Over-the-Range Microwave on May 19, 2024, and it has been a fantastic upgrade! The slim design is perfect for maximizing space without sacrificing performance. Even with its compact size, it heats food quickly and evenly, making meal prep a breeze. The 550 CFM hood ventilation is surprisingly powerful, effectively removing smoke and odors while cooking. I also love the smart features, allowing me to control settings conveniently through my phone. The stainless steel finish gives my kitchen a modern, high-end look, and the controls are intuitive and easy to use. For anyone looking for a sleek, space-efficient, and high-performance microwave, I highly recommend this Samsung model! Definitely worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Fan, Size

    Rated 5 out of 5 stars

    Great Slim Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new slim microwave. It has a great fan and good light underneath. It's a perfect size for over my stove.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Great compact microwave.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a fan of big over the range microwaves as they usually look out of place. Came across this one as we were doing a full kitchen remodel. It looks great, preforms great and exceeds are expectations. We've only had it for a month, so I cannot speak to the longevity of the appliance. Additionally we only use microwaves to re-heat leftovers, defrost food and popcorn.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Good power, looks nice. My wife and I installed without issues. Inside is much more spacious than I thought. Presets are a pain to cycle through but they work very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for tall cooks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the thinner profile. It makes it easier for a 6'7" tall man to cook..without having to bend over to see the back pots in the stove. Highly recommend for tall people! And it is an amazing microwave!

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Great microwave with an Alexa bug.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent microwave, even flashes a message on our Samsung TV's when cookinmg is done. Installation was a bit of a challenge, especially to get it all perfect, but was well worth it in the end. Having some problems with Alexa commands. So far, she will only accept light and fan on and off. Other commands, such as "Alexa set the microwave to peor level 8 for 5 minutes", elicits the response, "I'm having trouble right now, try again later. Of course, 'later' getsa the same response. Have checked opnline for exact commands to use and so far have tried them all, only to get that same response. She is properly setup for that, as shown by the fact that she accepts the light and fan commands. Other than that, a wonderful microwave.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have 6 months with my microwave and it has been a great purchase, everything fast and perfect upon receiving.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Buttons

    Rated 2 out of 5 stars

    Not happy overall, even if it is replaced twice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I like the low-profile look and ability to sync to my new Samsung range. However the first one has terrible vibration on the mid-high vent settings. The replacement had another issue; the motor kicked in very loud every time the microwave started. The third one finally got no such issues. However, this product has overall issues that you realize as you go: buttons are not lid and impossible to see without lights on in the kitchen. Also, the vent is not working very well; even though it is very powerful, it also leaks inside the room. Also, when something steams in the cooktop the microwave starts pressing buttons randomly itself (weird). The only feature I like is, that it pairs/syncs with the Samsung range and starts when you start cooking. I am not happy overall quality of the product. I will replace it with another low-profile microwave.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Memo,

      Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.

      We appreciate your patience while we attempt to figure things out with your microwave. I have shared Samsung links below that can help address concerns with the microwave.

      Condensation forms on the microwave door:
      https://www.samsung.com/us/support/troubleshooting/TSG01110250/

      The microwave control panel does not respond:
      https://www.samsung.com/us/support/troubleshooting/TSG01001961/

      We love to see you still be part of Samsung, your feedback is something that we always work on especially with the control panel backlighting is a good catch.

      I have also shared the user manual link below. Please access the link and turn to page 36 for additional steps with condensation.

      https://downloadcenter.samsung.com/content/UM/202107/20210722134137943/ME11A7710D_00_EN_MES_CFR_210622.pdf

      Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:

      One (1) Year Parts and Labor.

      Ten (10) Years Magnetron Part (Part Only).

      Please click on the link for complete details of warranty coverage.

      https://www.samsung.com/us/support/service/warranty/ME11A7710DS/AA

      Please feel free to communicate with us through the channels below if you have additional questions.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Your reference number: 1144731683

      Leo Samsung

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Ease of use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and ease of use of this microwave and highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Fan
    Best Buy Employee

    Rated 4 out of 5 stars

    Decent microwave and powerful fan.

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    Best Buy Employee
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The microwave functions great and cooks evenly. The settings are a little awkward. The beverage setting is way too deep in the menu. The clock runs slow and will be behind 2 min every week. I've since just turned off the clock display so I don't have to sync the time in the app every few days. As a microwave though, it still works great. The fan is powerful as well. Those 2 things are what really mattered to me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thumbs Up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was delayed way past the original promise date, but this review is about the product not Samsung or Best Buy. I love the microwave and it would get 5 stars if the fan weren't so loud.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Slim Design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like having the microwave above the stove and this slim design made it possible for the space we had to work with. It works fine and is easy to read the numbers. You just have to remember when you buy it that you can’t fit tall things in it.

    I would recommend this to a friend
  • Pros mentioned:
    Ventilation
    Cons mentioned:
    Warranty

    Rated 1 out of 5 stars

    Buyer beware - looks nice but quality is bad

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave seemed great at first, matches our stove and provides good ventilation but has no longevity to key components. After only 10 months of use the noise filter board failed, meaning the magnetron doesn't get any power and it won't heat up anything. The original board was replaced under warranty (an excruciating process, but hey at least it was covered). Now, just under a year after that board was replaced, it failed again. Samsung will not warranty the replacement part, because apparently replacement parts carry 0 warranty now, even though I was told that it would carry a warranty when it was replaced, and it was installed by an authorized service center under warranty. On top of that the Samsung rep refused to even escalate to a supervisor to ask for special consideration in this case. It's $102 for the replacement part from Samsung and I was quoted $280-$420 in labor by the same service center... for that price I'll just buy a new microwave and NOT a Samsung, as I'm sure the replacement board will just fail again in another year or less. Best Buy has been no help, just deferring all responsibility to Samsung.

    No, I would not recommend this to a friend