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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 430 reviews

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Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Cook Settings

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers commend the 1.1 cu. ft. Smart SLIM Over-the-Range Microwave for its compact size, sleek design, powerful fan, and overall performance. Users appreciate its efficient ventilation, ease of use, and attractive appearance in the kitchen. However, some customers have reported challenges with installation, control panel functionality, and warranty service. Additionally, a few users have noted the unit's depth as a potential concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 430 reviews
  • Cons mentioned:
    Depth

    Rated 3 out of 5 stars

    Average

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave itself is fine, fan is way too loud and does not really draw that much air considering the CFM rating...may just be the install and vent kit - poor design with flimsy duct parts to channel air to an outside vent. Be sure to measure twice as this unit is very deep.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're thrilled to know the microwave is alright, HomeReno1. Let us help with its fan!

      The vent fan on your over-the-range microwave helps keep smoke and steam clear from the microwave. It will even turn on automatically if the microwave gets too hot. But if the fan strength isn't strong enough to hold up a napkin, you may feel like it's not working. Fortunately, there's an easy way to tell.

      The vent fan is weak on Samsung over-the-range microwave:
      https://www.samsung.com/us/support/troubleshooting/TSG01202710/

      You can easily install your Samsung OTR microwave with some measuring and maneuvering. Below is a link for more information.

      Installing your over-the-range microwave:
      https://www.youtube.com/watch?v=eueYEAgeDWQ

      You may also refer to pages 12-15 of the installation guide to learn more about installing the microwave, depending on your preferred ventilation type.
      https://downloadcenter.samsung.com/content/EM/202202/20220223181502042/Install_ME11A7510DS_AA_DE68-04709A-01_EN-MES_220120.pdf

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145556703) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Purchase and installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was delivered and installed on time it was a great experience. The microwave itself is perfect size and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Best looking microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for a smaller space. I would recommend this product. No complaints so far.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Space Saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my full size over the range microwave with this slim line microwave. It is so nice to have the extra space above the range.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Slim and good looking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time I buy this one. It is very slim and good looking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice microwave. Beautiful, sleek and works. Got a deal on this through the outlet.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Amazing, Microwave

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice microwave, slim design, make everything look modern and neat highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Ventilation

    Rated 5 out of 5 stars

    Awesome combo features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with the cooking power. Vent is very strong.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave, I love the slim design and it heats efficiently. The fan function is helpful with the over the stove mount.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    new microwave works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave works great and is the perfect size. Very pleased with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ventilation

    Rated 5 out of 5 stars

    Great vent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great venting system for venderhood. But the space for microwave seemed small at first. But trust me you reallybdont need much daily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous employees

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful with the purchase and loaded it into my car

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Space saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, does what I expected when I ordered it. Allows for the recommended space from the bottom of the unit to the range

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great appliance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and dependable. Works great. We 've only had this microwave for a short period of time but it does everything we've asked of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Microwave.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent microwave has the exhaust power to exit. Easy to use very quiet. Our friends bought a second one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Microwave.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great microwave, it works well and fits well over the stove. Our only issue is my husband has trouble seeing the numbers on the keyboard (his eyesight is getting worse). At some point I need to get the vent hooked up to vent outside, but that will require a service call from a HVAC person because the vent couldn’t be hooked to the existing pipe.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Replaced bigger Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great… fits better than the standard version… hopefully it lasts longer than its counterpart

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    slim microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great microwave. always good dealing with best buy. The microwave actually didnt work when i installed it, took it back and they did a even swap for a newer one. Awesome.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    WORST microwave we have ever owned!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will give it 1 star because it looks nice. I don't know if we got a faulty one, or what, but this is absolutely the WORST microwave we have ever owned. All you hear all day is a beep from the kitchen as the microwave switches from the clock to defrost, or pizza mode. You reset it to clock, and a few minutes later you hear a beep and it has returned to defrost or pizza mode. Even without resetting it, the microwave will keep switching back and forth between defrost and pizza on its own. So it is beep, beep, beep all day long. As if that isn't bad enough, several times a week you will go to use it, and you push the buttons and nothing happens. The front is still lit up, and when you open the microwave the light comes on, so it has power, but none of the buttons on the front work. So you have to unplug it and plug it back in. It works as a microwave and heats and cooks food, but all the other issues have us looking for a different microwave. Don't think we will be buying Samsung appliances ever again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We know it isn't normal for a microwave to operate without anyone pressing the controls. Let us get the microwave to stop beeping.

      Here is a link to help you with the beeping issue of the microwave. Please follow the steps and click the hyperlinks for further assistance.

      Samsung microwave is beeping.
      https://www.samsung.com/us/support/troubleshooting/TSG01001969/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147600745) to help our team pull up your information.

      Have a great day.

      ^Aloe Samsung

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design and size for compact microwave. Would recommend.

    I would recommend this to a friend