Customer Ratings & Reviews

Good microwave. Looks really good and the app is nice to have

Works great. Powerful exhaust fan. Stylish. Don’t really need the WiFi feature but it’s fun for playing tricks on family members.

OMG! I love this low profile Samsung microwave. I get so many compliments. I bought regular size and Best Buy was great to let me return that when we figured out it wasn’t going to work. This low profile one was the perfect size for our space. I am so pleased with this modern look. We can’t wait to get full effect after remodel.

It's a good looking microwave. It's strong in its cooking power. But I purchased it because my mom is nearly blind and I thought the lexa integration would be a blessing for her... It's almost perfect: you can tell Alexa or Google assistant to turn on the fan, light or even set a timer but ... You can't remotely turn the microwave on with Alexa or Google assistant. This is crazy. After some research, it looks like it's Samsung covering it's legal butt from being sued for other people's stupidity or malice. Nothing can be done. I'd sign away my right to sue if they could bring that feature back. Still giving it 4 stars because it's otherwise a great microwave.

I don't want to risk knocking the product. The microwave is great and installing it was easy enough that i was able to do it alone. The sense settings are fantastic and never leave us with dry or over warmed leftovers. Delivery on the other hand was a nightmare. The delivery team cancelled my first appointment without notice and I found out by calling the geeksquad team. I was given a case number and a rescheduled delivery, but no offer of compensation. (This has happened with every delivery I've had with geek squad.) If you can get it at the store do that instead.

Looks very sharp, was easy to install. The exhaust fan is really powerful.

Very good slim fit microwave. I needed this to fit on my stove. It does dent easily though

Love the sleek design and functionality. Shopping at Best Buy was easy, informative, and delivered the best prices. We bought a new microwave and fridge and couldn't be happier. The installation was quick and the crew were polite & professional.

Love it don’t have a 50 characters to explain I like it

Excellent space saving and sleek design. Total tech installers were excellent. Would certainly recommend this unit to anyone replacing their old over the range microwave.

We installed this microwave in our secondary kitchen, which is used only part-time and often sits unused for months. Despite the very light usage, the unit completely failed in less than two years. It died mid-cycle while heating milk. The display went blank, and both the microwave and vent fan stopped working. Only the lights still function. There was no power surge, no heavy cooking, and no unusual use. Given how little this unit was actually used, this kind of failure is unacceptable. Unfortunately, this is not an isolated experience with Samsung products in our home. We have also purchased a Samsung washer, dryer, and a 55" Samsung LED TV before. All of them malfunctioned after just a couple of years. When I contacted Samsung regarding this microwave, they stated it was out of warranty and refused to offer any goodwill repair — despite the extremely light usage and repeated reliability issues across multiple Samsung appliances in our household. At this point, it feels like a clear pattern of poor product durability and disappointing customer support. Major appliances and electronics should last far longer than two years. Based on our experience with multiple Samsung products, I recommend everyone stay away from Samsung this brand.

Exactly what i was looking for in an over the counter microwave oven, it freed up counter space, easy to install, im updating all my kitchen appliances.

I love it has been a great addition to my kitchen I love all the features.

Needed a low profile over the stove microwave. Best Buy had the black face Samsung smart microwave i wanted to match the black gas stove. Looks good, works great. Awesome features. Worth every penny.

Not going to lie, I was worried about the installation and the look. Installed with in 20 minutes buy Best Buy and I love the look. Took me a little playing around with it to learn the functionality. The light is incredible with the three brightness settings, the exhaustion is killing it! Highest setting is very loud, but clears the air. I can fit everything I did with my old countertop one. Cooks a lot quicker too In the settings menu you can find the timer, stop turntable, and so on. Haven’t used the smart options, but will soon. I’m extremely satisfied with my purchase.

This microwave is perfect over the range. It still has room inside for plates, frozen dinners and reheating leftovers and warming up coffee.

The microwave itself is great. I love the slim footprint as it allows much easier access to the cook top. The led lighting is fantastic. However, the cook top light glass was broken inside the box. Best Buy was less than helpful, and I had to have a service call from Samsung to get a replacement glass, which took 13 days. That was inconvenient. Still love the microwave, I just wouldn't buy another major appliance from Best Buy again.

The quality of the product overall is good. Bought it on a very good deal! Works wonderfully well. The ventilation power is among the best in class. Although the alexa/google integration isn’t of much use except for turning on/off the hood and lights.

This review serves as a formal notice of a systemic product defect and Samsung's subsequent failure to honor its warranty obligations. I have purchased two of these microwave units within a two-year period, and both have failed prematurely due to the same issue: a complete loss of heating functionality. The first unit failed just one month after the express warranty period expired. Samsung's customer service provided a repair estimate that was not commercially reasonable, as it exceeded the cost of a new replacement unit. This practice is unconscionable and constitutes a bad-faith effort to avoid providing a viable remedy for a defective product. Based on the advice of your service department, I purchased a second unit. That unit, however, ceased to function after only nine months of use. When I attempted to file a warranty claim, Samsung's representatives refused to honor the warranty, citing the illegibility of the product's serial number due to fading. It is my position that the failure of a critical identifying marker, such as the serial number, is itself a manufacturing defect and cannot be used as a pretext to deny an otherwise valid warranty claim. The identical nature of the defect in both units strongly suggests a latent manufacturing flaw in this product line. Samsung's refusal to provide an appropriate remedy constitutes a breach of the implied warranty of merchantability and fitness for a particular purpose. I have incurred financial damages in excess of $1,000 and am left with two non-functional appliances. This consumer experience is unacceptable and demonstrates a fundamental disregard for product quality and customer satisfaction. Potential buyers should be aware of these issues, particularly the risk that the serial number may fade, potentially nullifying any future warranty claims.

Sales process was good. Item was delivered damaged. We were able to return the item and get a new one delivered. The sales rep gave an an instore credit for our time.