Customer Ratings & Reviews

By far the best microwave/oven/grill I have ever had the pleasure of owning.

This microwave is amazing! it is pricey but you get what you paid for. Sleek in design and easy to use,

The microwave needs a trim ring to make it flush with the cabinet and no one from the store mentioned it.This is not the end of the world but I ordered it several weeks ago and it didn't show up. Finally I got an email after weeks of waiting that it is on back order but there wasn't a time frame given to expect its delivery.

We purchased this microwave 3 times for our newly renovated kitchen. The 1st time it was delivered damaged, the 2nd time it never worked correctly and wouldn't turn on sometimes or would switch to other features. The 3rd time it worked great for about 30 days and then it began to spark and make a loud noise. When we opened the door the side panel had a hole melted through the wall of the microwave! We will not be trying a 4th time!

I got this and it takes longer to cook or heat something up. ☹️

i am optimistic with the oven, im hopeful , to be seen

Broken after7 months or so microwave barely heats foods

The Microwave works good for small meals cleans easily.

I really like this microwave it fits well within our decor

Didn’t purchase this item. It was the longest delivery and install date ever! When I waited for the third time of no text or email from no one, including installor,, once again later than the window that was scheduled. Also some kind of excuse. One unhappy customer

The air fryer fonction is not as good as stand alone air fryer. Otherwise very nice and good looking microwave / convection oven

To start Packaging could be better had 2 shipped 2 were damaged Got to 1 before return good unit. 1 star deduction for awful Packaging

I bought this product thinking that instead of using my oven for little things I will used this microwave/oven, but it's not working right. It's making loud noise now that I'm thinking that I'm going to return it.

If I had wanted to just buy any product off the shelf I would have done that. Instead I did the research and found a product (model # MC12J8035CT) that met my needs at a price I could afford and got good reviews. The first unit I received began malfunctioning the first time I tried it, but thinking it might have been an effect of “breaking it in” I tried the simplest microwave task of heating water in an open glass. After a couple of attempts it worked, and I continued to use the unit successfully for a few days. Then, trying to reheat a small amount of leftovers in an open glass bowl it began arcing and flaming within seconds. No, there was no metal. I set that aside and tried to heat water as a test, but the arcing only got worse. After a lengthy effort to speak to Samsung tech support, I decided that my best plan was to exchange the product through BestBuy's 15 day return or exchange policy. There were no units available at any store within a 3-hour drive from my house, but was informed that I could pick it up in a few days. Hoping that this unit was a lemon, I assented to this option expecting to get a fully functional replacement. Happily, I was later told that it would be delivered and I would not have to make the 6-hour round trip drive. I received the replacement unit as promised, but when I went to set it up, all the buttons on the display panel functioned properly except the START button. I couldn't preform the simplest task of boiling water in the microwave. Thinking I had perhaps overlooked an important instruction (and yes, I DO read instructions) I called Samsung support. They offered no solution other than to send a technician to my house to fix it. Again, the nearest tech is 3 hours away. As of today I have received no confirmation that a technician will be coming to my house. I'm willing to get this fixed before the 15-day return policy expires, but effectively I HAVE RECEIVED A BRAND NEW PRODUCT THAT REQUIRES REPAIR BEFORE I CAN USE IT. I might expect this if I had bought it from a thrift store, but this is UNACCEPTABLE from two highly respected companies, Samsung and BestBuy. I will be happy to amend my review depending on whether I receive the customer satisfaction I expect.

Not just a good microwave, this is a great convection oven.

After our over the range microwave died, we saw this unit as an opportunity to consolidate the microwave, air fryer, toaster oven and toaster all in one purchase. We were very disappointed however to find that although this machine can technically do all of those things, it can hardly do any of them well. Time to microwave food took 10-20 seconds longer than our last microwave. The "slim fry" mode doesn't give results anywhere near an air fryer. On top of this, the interface that is utilized to select modes and cooking time is horrific. It is not intuitive, has no ability to enter numbers and requires the memorization or reference of codes such as "A1, B2, C3" to select cooking modes. Overall, we are very regretful in our purchase and are now stuck with an appliance that people locally won't even buy used for half price. Avoid this thing if at all possible!

I placed an order that was replaced 4 times because this was shipped in poor condition and the other didn’t work. I finally gave up and decided to return.

I dont think they opened it to make sure it was “okay” for the last customer to return. It was competely demolished! It also had a hippy logo magnet on it.

Pretty nice microwave plus extra! Got sleek look & many cook types.

Manuals The user manual that is included with the microwave is 12 pages. When you dedicate 5 1/2 pages to safety information, 1/2 page to installation, cleaning, storing, and repairing your microwave, 1 page for warranty information, and 1 page for the cover, you only have 4 pages left to describe operation. As complex as this unit is, I don't think 4 pages is adequate. I called Customer Service at Samsung and asked if there was a more detailed version available. He gave me the link for the 40 page user manual, but said they wouldn't send it to me – I would have to use my own printer, paper, and ink to print it from the link. Interface This unit has a very poor user interface. There are no numbers on the panel – just “up arrow”, “down arrow”, and a “+30 sec” button. For example, to enter 10 minutes for a timed cook, you would have to press the “up arrow” 60 times (10 second increments) or the “+30 sec” 20 times – and then follow either entry with the “OK” button. Previous microwaves I have used had a numeric keypad that would activate the microwave with a single press – for example, a single press of the “2” button would cook the contents for 2 minutes. Complexity This is a complex unit capable of not only microwaving, but has convection, power convection, grill, slim fry, plus combination grill/microwave and combination convection/microwave. The 4 pages allocated in the user manual are woefully inadequate to explain operation. If this unit will be used as the only oven in an RV or a very small kitchen, its power might be appreciated, but the complexity cannot be justified in any other setting. Maintenance This microwave is considered a “table top microwave” rather than a “built-in microwave”, so home service is not available (at least with the Samsung approved repair shop or Best Buy Geek Squad). You must lug this unit into the repair shop and back for repair. Make sure that you install the trim kit so it is easy to remove the microwave if (when) repair is needed. Durability I haven't seen the reliability numbers, but based on the reviews and personal experience, this unit seems to have a high failure rate. Maybe the failure rate just seems higher because when you pay four times more for this unit than you would for a cheap microwave, you have more incentive to repair it whereas with a cheap microwave, you may just dispose of it and get a new one.