Customer Ratings & Reviews
- Model:
- MC12J8035CT
- SKU:
- 9357011
Rating by feature
- Performance
Rating 3.5 out of 5 stars
- Cook Settings
Rating 3.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
Customers are saying
Customers highly value the convection feature for its browning capabilities and the overall ease of use. Many appreciate the compact size and the numerous features offered, including the grill function. However, some customers found the instructions unclear and reported issues with the appliance's condition upon arrival. The controls also received mixed reviews, with some users finding them somewhat complicated.
This summary was generated by AI based on customer reviews.
Stopped heating food!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 6 moths of use. Does not heat any more. Other functions still work just the microware part. Since I did not had it installed right away it was past warranty to get it repaired within the warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you informing us about this review, JakubC. Let's go ahead and have your microwave back on track.
When a microwave isn't starting or heating, the most common reason is because it is in Demo mode. Please check this link for details.
Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Samsung microwave is not heating or has stopped working https://www.samsung.com/us/support/troubleshooting/TSG01001963/
How to fix range and microwave problems | Samsung US https://www.youtube.com/watch?v=N064z8CQ8XA
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145453909) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Poor Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit last Aug 2021 and it went out over the weekend. Just two month after the warranty ran out. Have not had good luck with Samsung products at all. For what you pay it should work longer than 14 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CharlesW, all we want is for you to get the most out of your microwave for the next few years. Let us assist you with the links provided below.
If your microwave is not heating or has stopped working, here are the links to help you get it back into working order:
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01207757
Please take note that Samsung warrants your over-the-range microwave against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase.
1. One (1) year warranty on parts and labor
2. Magnetron Part for Ten (10) Years (Part Only)
You can click on this link for more warranty details:
https://www.samsung.com/us/support/service/warranty/MC12J8035CT/AA
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145154902) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa